Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Kevin [redacted] ,Dir.Biz.Dev Contact Phone: [redacted] Contact Email: [redacted] We have contacted Mr [redacted] , and he will be dropping off title to us shortlyWe will get it corrected for him as soon as possible Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com While we do adjust prices on a regular basis, we understand the frustration experienced by Mr [redacted] We apologize for not contacting Mr [redacted] prior to him driving all the way up to the dealership about the price change We have reached out and offered to sell the vehicle for the $15,price posted prior to price adjustment
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Ming ***
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Kevin ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We are very sorry for Mr***'s unsatisfactory experienceWe have reached out, and are in the process of rectifying the
situation to his satisfaction
Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup,com
On the evening of Friday July 10th, Ms*** took the car she selected and left the dealershipWhen she left, she clearly
understood that the entire transaction was dependent on final approval from the lenderHowever, due to credit score and past history, the original lender rejected the deal; fortunately, we found a bank that approved her loan but imposed a number of stipulationsAgain, this was clearly explained to Ms***In fact, she returned to the dealership to sign new paperwork and she provided an additional down paymentAll of the new lender's terms were clearly explained to Ms*** and she signed all of the revised paperwork that set forth the loan terms
We certainly regret any confusion and I would be glad to personally review the loan terms with Ms***If we can be of any further assistance, please let me know
Initial Consumer Rebuttal /* (3000, 8, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont execpt their response beacause to me thats a shady move if they did not want my business in the first place why call me desperate for me to go in and they had a good deal when in fact they did not they came back with paperwork in envelope never explained anything to me just said singed here here and nothing was metioned about the details if I would if known all the facts I would walked out with no deal like I did previously before they called me with the offer in the first place they know what they did was wrong I wont go in to eldin toyota sorry but I will find a way to get another deal from another institution thanks
We reached out to the customer, and apparently the vehicle is still in the shop awaiting diagnosisUnfortunately, the call ended abruptly. A drive train warranty was purchased with the vehicle, and if the issue falls under that warranty, we would be glad to help to get this resolved as soon
as possible
Initial Business Response /* (1000, 6, 2015/08/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
Elgin Toyota acquired this vehicle on 07/16/and performed a used car inspection and serviced the vehicle on 07/24/
As a result, the vehicle was deemed eligible for stringent Toyota CertificationIt is important to note that while the inspection is thorough, it does not include dis-assembly of the vehicleThe vehicle was subsequently sold to Mr*** on 08/20/
Unequivocally, Elgin Toyota's records do not indicate that this vehicle had signs of an accident that occurred prior to or while in the dealership's possessionElgin Toyota does not have a body shop and certainly did not perform any body work on this car or authorize anyone else to perform body work prior to saleThere are simply no records to indicate that Elgin Toyota had knowledge of or should have known that this car had been in a prior accident
At the time of sale, the *** did not indicate a prior accidentIn fact, the current CarFax shows the accident was not reported to them until 03/25/Unfortunately, those records do not get reported to *** immediatelyAs the dealership has no access to insurance records, it would not have been aware of incidents not yet reported to ***
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted Mr. [redacted], and he will be dropping off title to us shortly. We will get it corrected for him as soon...
as possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we are sorry for the error, the license and title application was signed by Mr. [redacted] with the M. clearly printed. At any...
rate, we will get the title corrected as soon as possible.
While normally we would get the incorrect title back from the customer, we will apply for the corrected duplicate title immediately. We do need the current mileage in order to do this, which we need from Mr. [redacted] as soon as possible. Once we have that, we will file paper work.
Once Mr. [redacted] received the new title, he can bring in the old one for us to shred, or he can do this on his own. It is critical to destroy the old title, as to not mix up the current title and invalid old one.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I did not submit complain to you Elgin Toyota would never contacted me. They contacted me on July 08, 2015.
I called Toyota corporate office on June 01, 06 and 29 and they never contacted me.
Initial Business Response /* (1000, 5, 2015/02/24) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we do adjust prices on a regular basis, we understand the frustration experienced by Mr. [redacted]. We apologize for...
not contacting Mr. [redacted] prior to him driving all the way up to the dealership about the price change.
We have reached out and offered to sell the vehicle for the $15,990 price posted prior to price adjustment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ming [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Kevin [redacted] ,Dir.Biz.Dev Contact Phone: [redacted] Contact Email: [redacted] We have contacted Mr [redacted] , and he will be dropping off title to us shortlyWe will get it corrected for him as soon as possible Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com While we do adjust prices on a regular basis, we understand the frustration experienced by Mr [redacted] We apologize for not contacting Mr [redacted] prior to him driving all the way up to the dealership about the price change We have reached out and offered to sell the vehicle for the $15,price posted prior to price adjustment
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Ming ***
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Kevin ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We are very sorry for Mr***'s unsatisfactory experienceWe have reached out, and are in the process of rectifying the
situation to his satisfaction
Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup,com
On the evening of Friday July 10th, Ms*** took the car she selected and left the dealershipWhen she left, she clearly
understood that the entire transaction was dependent on final approval from the lenderHowever, due to credit score and past history, the original lender rejected the deal; fortunately, we found a bank that approved her loan but imposed a number of stipulationsAgain, this was clearly explained to Ms***In fact, she returned to the dealership to sign new paperwork and she provided an additional down paymentAll of the new lender's terms were clearly explained to Ms*** and she signed all of the revised paperwork that set forth the loan terms
We certainly regret any confusion and I would be glad to personally review the loan terms with Ms***If we can be of any further assistance, please let me know
Initial Consumer Rebuttal /* (3000, 8, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont execpt their response beacause to me thats a shady move if they did not want my business in the first place why call me desperate for me to go in and they had a good deal when in fact they did not they came back with paperwork in envelope never explained anything to me just said singed here here and nothing was metioned about the details if I would if known all the facts I would walked out with no deal like I did previously before they called me with the offer in the first place they know what they did was wrong I wont go in to eldin toyota sorry but I will find a way to get another deal from another institution thanks
We have already been in contact with the customer, and are in the process of working out details to rectify the situation to their satisfaction
We reached out to the customer, and apparently the vehicle is still in the shop awaiting diagnosisUnfortunately, the call ended abruptly. A drive train warranty was purchased with the vehicle, and if the issue falls under that warranty, we would be glad to help to get this resolved as soon
as possible
We have contacted the customer, and have reached, what we believe, to be a satisfactory resolution
Initial Business Response /* (1000, 6, 2015/08/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
Elgin Toyota acquired this vehicle on 07/16/and performed a used car inspection and serviced the vehicle on 07/24/
As a result, the vehicle was deemed eligible for stringent Toyota CertificationIt is important to note that while the inspection is thorough, it does not include dis-assembly of the vehicleThe vehicle was subsequently sold to Mr*** on 08/20/
Unequivocally, Elgin Toyota's records do not indicate that this vehicle had signs of an accident that occurred prior to or while in the dealership's possessionElgin Toyota does not have a body shop and certainly did not perform any body work on this car or authorize anyone else to perform body work prior to saleThere are simply no records to indicate that Elgin Toyota had knowledge of or should have known that this car had been in a prior accident
At the time of sale, the *** did not indicate a prior accidentIn fact, the current CarFax shows the accident was not reported to them until 03/25/Unfortunately, those records do not get reported to *** immediatelyAs the dealership has no access to insurance records, it would not have been aware of incidents not yet reported to ***
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted Mr. [redacted], and he will be dropping off title to us shortly. We will get it corrected for him as soon...
as possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we are sorry for the error, the license and title application was signed by Mr. [redacted] with the M. clearly printed. At any...
rate, we will get the title corrected as soon as possible.
While normally we would get the incorrect title back from the customer, we will apply for the corrected duplicate title immediately. We do need the current mileage in order to do this, which we need from Mr. [redacted] as soon as possible. Once we have that, we will file paper work.
Once Mr. [redacted] received the new title, he can bring in the old one for us to shred, or he can do this on his own. It is critical to destroy the old title, as to not mix up the current title and invalid old one.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I did not submit complain to you Elgin Toyota would never contacted me. They contacted me on July 08, 2015.
I called Toyota corporate office on June 01, 06 and 29 and they never contacted me.
Initial Business Response /* (1000, 5, 2015/02/24) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we do adjust prices on a regular basis, we understand the frustration experienced by Mr. [redacted]. We apologize for...
not contacting Mr. [redacted] prior to him driving all the way up to the dealership about the price change.
We have reached out and offered to sell the vehicle for the $15,990 price posted prior to price adjustment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We sent two separate checks, and they should have them both by now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ming [redacted]