AromaTools

I have attached a copy of the order confirmation This order confirmation is also emailed to the customer once they submit the order onlineThis is the item we sent to ***.In the email [redacted] sent to us it stated she ordered a bag that was the same price as one her friend purchased at convention First, we have several bags that are the same price, and second we had convention pricing for the month of SeptemberWe do have bags that are similar but the product number is different and the description on them describes the number of oils the bag will carry and how many compartments it has I have attached the picture and description of the bag [redacted] orderedI have also attached a copy of the email thread between us and [redacted] and what our return policy is, which is stated online and at the bottom of each Sales OrderThe $shipping charge was for her entire order The bag could be sent SurePost for approximately $ Since the bag we sent was the bag that was ordered, it would be ***'s responsibility to send it back to us, pay the difference of the bags, and then the shipping charge to send out the bag she wants to exchange forAt AromaTools if we send an incorrect item we send our customer postage to return the incorrect item and we pay to send out the correct item to them On this order we actually sent the customer exactly what they ordered We feel we provided a complete description on this product.Please let me know if there is anything else we can provide to you Denise Customer Service Manager

The picture [redacted] attached is the picture on our website for that bag We also have a description under the picture that states what the specifics are about this bag This is the description on our website: DT9536SetA - doTERRA® Branded Medium Versatile Aromatherapy Case (Holds Diffuser and/or Vials) This fabulous case can carry essential oils, a diffuser, or bothThe large main compartment includes a foam insert that holds vials securely in placeIt also has a zippered inside pocket for DVDs or printed materialsThe second compartment is the perfect size for a Mini-Modern Essentials Usage Guide, with room still left for cards and brochuresThe doTERRA® logo is embroidered in white on the sideContents: case with detachable, adjustable shoulder strap and foam insert(Oil vials and diffusers not included.) Dimensions: 9½" tall x 8¾" wide x 4¼" deepColors: Black or Purple(*See drop-down menu above for options currently available.) It sounds like the bag that [redacted] wanted to order is item [redacted] This is the description we have under the picture of this product: [redacted] SetA - doTERRA® Branded Compact Versatile Aromatherapy Case (Holds Vials) This doTERRA ®-branded, compact aromatherapy case is the ultimate in stylish, versatile storageIts has strategically-designed compartments to provide ample space for oil vials, a diffuser, and marketing materialsBut it's still small enough to easily carry and display wherever you go! The outer compartments have mesh dividers that hold twelve 5-ml vials in an upright positionThe center compartment sports a foam insert, allowing you to pack your choice of thirty-six 5-ml more oil vials—or just leave the insert out to take whatever else you wantContents: case with detachable, adjustable should strap and foam insert(Oil vials and diffusers not included.) Features: Carries a lot of goods in a small spaceHolds oil bottles upright in outer, zippered compartmentsIncludes a foam insert that holds up to vialsOffers additional outside pocket for marketing materials, pamphlets, or bookletsTransports a complete set of class materials: diffuser, oils, and printed matterBears a doTERRA® logoColors: Black, Green, Purple, and Sky Blue(*See drop-down menu for options currently available.) Note: Click here to check out our other foam inserts that fit this bag so you can truly make this case your own! I agree the bags do look similarFor that reason we have tried to make the description very clear as to how many bottles of oils or oils and a diffuser each bag will holdWe would be willing to pay the shipping cost to send [redacted] the bag, [redacted] , she thought she ordered if she wants to ship the [redacted] bag, that she did order, back to us [redacted] would just need to call customer service at 866-728-and obtain an RMA#She would also need to pay the difference of the bags which would be $ [redacted] mentioned she ordered the bag according to the price someone else paid for a bagWe did send her the bag she ordered and an order confirmation before we sent the orderThis was attached to the previous response.She also mentioned that she had to order $to receive the $This was the terms of the promotion and she agreed to them when she placed the orderPlease let me know if there is any other information you need from usSincerely, Denise Note: Click here to check out our other foam inserts that fit this bag so you can truly make this case your own!

I feel that the picture that is attached to the item is NOT sufficeFrom a mac computer, I was not able to see it, AND even from a windows computer, it only shows the product from the outsideI am attaching pictures of what you have listed. $+ $plus whatever it cost to ship the new bag- thats over $just in shipping!! Might I add, that I had to purchase over $dollars to get $off shipping? That means that it was originally $24! I actually asked two friends to order so we could get the discountSo now, after I brought your company more business, you want me to pay even more and not willing to even work with meHow do you expect to retain customers? Your shipping costs and policy is insane. Attached is the only picture you have of the bagYou can only see if from the outside.*** Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I ordered a bag and asked to exchange for another (I would pay the difference) they want to charge me to ship back and the new one fourthI think this is totally unfair considering I could not see the graphic on my mac laptop and even from a windows computer, there is only one picture of the bagI also paid $shipping on the first order so if I were to pay shipping again round trip, it would cost more then the bag cost

I have attached a copy of the order confirmation.  This order confirmation is also emailed to the customer once they submit the order online. This is the item we sent to [redacted].In the email [redacted] sent to us it stated she ordered a bag that was the same price as one her friend purchased at...

convention.  First, we have several bags that are the same price, and second we had convention pricing for the month of September. We do have 2 bags that are similar but the product number is different and the description on them describes the number of oils the bag will carry and how many compartments it has.  I have attached the picture and description of the bag [redacted] ordered. I have also attached a copy of the email thread between us and [redacted] and what our return policy is, which is stated online and at the bottom of each Sales Order. The $14.00 shipping charge was for her entire order.  The bag could be sent SurePost for approximately $6.00.  Since the bag we sent was the bag that was ordered, it would be [redacted]'s responsibility to send it back to us, pay the difference of the 2 bags, and then the shipping charge to send out the bag she wants to exchange for. At AromaTools if we send an incorrect item we send our customer postage to return the incorrect item and we pay to send out the correct item to them.  On this order we actually sent the customer exactly what they ordered.   We feel we provided a complete description on this product.Please let me know if there is anything else we can provide to you.    Denise Customer Service Manager

The picture [redacted] attached is the picture on our website for that bag.  We also have a description under the picture that states what the specifics are about this bag.  This is the description on our website: DT9536SetA - doTERRA® Branded Medium Versatile Aromatherapy Case (Holds Diffuser and/or Vials)   This fabulous case can carry essential oils, a diffuser, or both. The large main compartment includes a foam insert that holds 36 vials securely in place. It also has a zippered inside pocket for DVDs or printed materials. The second compartment is the perfect size for a Mini-Modern Essentials Usage Guide, with room still left for cards and brochures. The doTERRA® logo is embroidered in white on the side. Contents: 1 case with detachable, adjustable shoulder strap and 1 foam insert. (Oil vials and diffusers not included.) Dimensions: 9½" tall x 8¾" wide x 4¼" deep. Colors: Black or Purple. (*See drop-down menu above for options currently available.) It sounds like the bag that [redacted] wanted to order is item [redacted]. This is the description we have under the picture of this product: [redacted]SetA - doTERRA® Branded Compact Versatile Aromatherapy Case (Holds 60 Vials) This doTERRA ®-branded, compact aromatherapy case is the ultimate in stylish, versatile storage. Its has 3 strategically-designed compartments to provide ample space for oil vials, a diffuser, and marketing materials. But it's still small enough to easily carry and display wherever you go! The 2 outer compartments have mesh dividers that hold twelve 5-15 ml vials in an upright position. The center compartment sports a foam insert, allowing you to pack your choice of thirty-six 5-15 ml more oil vials—or just leave the insert out to take whatever else you want. Contents: 1 case with detachable, adjustable should strap and 1 foam insert. (Oil vials and diffusers not included.) Features: Carries a lot of goods in a small space. Holds 24 oil bottles upright in 2 outer, zippered compartments. Includes a foam insert that holds up to 36 vials. Offers additional outside pocket for marketing materials, pamphlets, or booklets. Transports a complete set of class materials: diffuser, oils, and printed matter. Bears a doTERRA® logo. Colors: Black, Green, Purple, and Sky Blue. (*See drop-down menu for options currently available.) Note: Click here to check out our other foam inserts that fit this bag so you can truly make this case your own!   I agree the bags do look similar. For that reason we have tried to make the description very clear as to how many bottles of oils or oils and a diffuser each bag will hold. We would be willing to pay the shipping cost to send [redacted] the bag, [redacted], she thought she ordered if she wants to ship the [redacted] bag, that she did order, back to us. [redacted] would just need to call customer service at 866-728-0070 and obtain an RMA#. She would also need to pay the difference of the bags which would be $5.50. [redacted] mentioned she ordered the bag according to the price someone else paid for a bag. We did send her the bag she ordered and an order confirmation before we sent the order. This was attached to the previous response.She also mentioned that she had to order $100.00 to receive the $10.00. This was the terms of the promotion and she agreed to them when she placed the order. Please let me know if there is any other information you need from us. Sincerely,   Denise     Note: Click here to check out our other foam inserts that fit this bag so you can truly make this case your own!