Arora Shine Beauty Anti-Aging Cream

I was promised a refund in December 2018 and have not received it as of March 29,2019.
I ordered a FREE TRIAL of moisturizer cream on line. 2 weeks later I find a charge on my bank account for $89.95. I was not contacted to authorize this charge and immediately called the number listed on my bank statement to discuss this obvious mistake. I was told that I agreed to the charge. I did not. This was supposed to be a FREE TRIAL. I requested a refund and was told that was not possible. After more discussion with Sherry, Agent #, she began to offer me a discount for the product, I refused stating that I wanted a refund of the full amount. Sherry offered a bigger discount. I again refused and after a 3rd offer of a discount I asked when we were going to get the the part where I get my money back. Sherry stated that she had to continue to offer me other options. I said,"Let's pretend that you did and move to the full refund" Sherry then told me I would need to return the unopened/unused product at my expense and there would be a $9.95 restocking fee. I agreed to this and asked for the return information. I was told the product needed to be received by them no later than December 28, 2018. I was given an RMA# and instructed how and where to place the number on the package. I sent the unopened/unused product as instructed and via certified mail on December 21, 2018. My return shipping cost was $10.65. I tracked the package and it was delivered to an individual at the address I was given on December 24,2018 at 1:31pm. I have not yet seen the refund. I have called the number 3 times since this delivery and each time I get a recording saying "The person you are trying to reach is unavailable. Please leave a message." No return call and no refund.

The company can not locate our order information to credit my account
My sister used my credit card to order the sample by phone in January 2019 for $ 6.59 2 weeks later package arrived January 26, February 4th another package to XXXXX/*** LA CA 90069. My sister asked me about the charges on my account.When I checked $89.95 and $96.20 were charged respectively. we have been trying to contact the company leaving messages no response, tried another # from their web site transferred to another #so far no one can locate our order.Both packages were mailed back to the company on February 21. I need my account credited. thanks please respond

Charged My credit card multiple times at 49.95 when ad said shipping only of 4.95
I used My credit card to pay what was advertised as shipping only then was charged $49.95 several times. Company refuses to aknowledge and says they are not the right company

This company engages in false advertising for the purpose of making unauthorized charges on my debit card for 89.95.
I watched a TV commercial, Arora Beauty Shine anti-age cream, that advertised they were giving free samples away, we only had to pay for a shipping cost of $6.95. I received my free sample and a week or so later received a charge on my debit card for $89.95. I was in shock as this cream was advertised as a free sample. This company used my debit card without my consent and had the nerve to charge me the full price of the product when it was advertised on TV as a free sample. After receiving my product, I never received an email asking how I liked or didn't like the cream. This company is a scam. They advertised their product as a free sample only pay shipping cost just so they can have our debit card info to make unauthorized charges. Very unethical and very unprofessional. They should not be allowed to conduct business with such deceitful, unethical business practices.