Around The Chefs Table

Review: I purchased a cooler from Around the Chefs Table in July 2014, and I notified the business in mid August that the unit was not working properly. The store manager [redacted] stated that they were busy and to call back in a few weeks. On August 27 my unit quit working and I lost all my food due to spoilage. I left a message on Aug 28 and the repair person did not come until 5 pm. I was notified that I needed a compressor. I waited for a call and I called ATCT on Sept 2 and spoke to the female rep who stated "oh didnt anyone call you? the part would be in, Wednesday or Thursday". Again I waited and I had to call the company on Sept 5, after my messages were ignored, The female rep stated my part was in. The repairman came on Sept 5 from 12 til 2 pm and was not able to fix my cooler. He deferred me til Monday sept 8. I have requested a loaner and have been ignored by store manager [redacted].Desired Settlement: Better customer service manager and the business to be honest and provide the warranty which was stated at time of purchase. I want a refund of $800 plus tax for the purchase price and $300.000 toward the cost of spoiled food, and inconvenience to my children and I from lack of proper business tactics and forcing us to eat out.