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Aroy Thai

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Aroy Thai Reviews (2)

Hi,
My name is [redacted]. I'm calling to follow-up on a complaint that I had made against Aroy Thai. My claim number is [redacted] and I want to cancel this complaint because the company has rectified their mistake. I have tried to call the Revdex.com of Maryland but they had...

re-directed me to the DC location and I called the DC location on two occasions but I was unable to reach anybody so this is why it's been drawn out for so long. But if you could go ahead and cancel that, that would be great. Thank you for your time. Bye.

Review: I have ordered from Aroy Thai on two previous occasions and I was satisfied with my service. However, on April 26, 2014, I made an order of beef lad na. When my order arrived, I notiiced I received chicken lad na. I called the restaurant immediately and the worker informed me that the owner stepped out briefly and that she would return shortly. Twenty minutes elapsed and I called back again to complain of the service that I had received. The owner informed me that she did not want to redeliver this item but that she would provide a gratuitous thai ice tea on the next order. I told her that this was not sufficient and the food delivered would not be eaten because it was the correct order. Still the owner insisted that the next time I order something that she would give me a free ice tea. She said that the delivery driver was very busy and the he would not have time to redeliver this item. She said that she would ask the driver. I told her that I would not mind waiting for the food, but that I would like the food that I requested delivered. About 45 minutes later, I still have not received a call back with a delivery. It is unfair that the wrong item was delivered, but the restaurant does not want to take accountability for their mistake.Desired Settlement: Please have Aroy thai refund the cost of the meal if they do not redeliver the item.

Consumer

Response:

Hi,

My name is [redacted]. I'm calling to follow-up on a complaint that I had made against Aroy Thai. My claim number is [redacted] and I want to cancel this complaint because the company has rectified their mistake. I have tried to call the Revdex.com of Maryland but they had re-directed me to the DC location and I called the DC location on two occasions but I was unable to reach anybody so this is why it's been drawn out for so long. But if you could go ahead and cancel that, that would be great. Thank you for your time. Bye.

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Description: Meat - Retail

Address: 1140 Central Park Dr, O Fallon, Illinois, United States, 62269-1786

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