Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not satisfied with the remedy Arpin has provided and ask that the case be reopened Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted]
Tell us why here...First of all my sincere apologies for the service failure and the inconvenience it has caused you and your familyThe decision was made to crate your shipment due mainly to it being small in size (LBS)As a crated shipment the HHG's are put into containers and moved with a freight carrierThe shipment then has to be brought into an agent's warehouse and from there delivery is scheduledBetween delays experienced by the freight carrier coupled with the destination agents schedule, the shipment ended up being delivered days past the required delivery date which was 7/During the course of the delay, two wire transfers were sent totaling $We did not get any additional feedback on the amount so the assumption was that it was sufficientIf this is not the case, please e-mail me at ***@arpin.com and I will be happy to address any additional expenses you need coveredThe peak season crates huge logistics issues for the moving industryWhat it should not create is communication issues between us and our customersNot only did we fail to get your shipment delivered to you in a timely manner, we also failed to provide you with the customer service you deserve and for that I apologizeAgain, please e-mail me direct if there is anything I can assist with and I will be happy to take care of......V/R, [redacted] ***VP Military ServicesArpin Van Lines
Tell us why here...Response from Arpin's claim Manager [redacted] ***...... The TPS is responsible for full replacement of loss items that were tendered to the TPS at origin. We have paid you for the TV - per the inventory and signed by you at origin the only item packed within that carton was the [redacted] TV. We regret that we cannot reimburse for hardware or surround sound that was not noted packed within that carton. This shipment moved under a GBL and this item along with any other items not accepted by the TPS should be forwarded to the MCO.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Attached are copies of the Claim Statements submitted in April of I have made numerous attempts and given *** ample opportunity to resolve and compensate ( I also have photos of all the damaged property) I was told by the driver of the truck ( [redacted] ?) that they would have someone local come back and move items to the desied location in home - if this was not a valid statement their employee promised me then they should educate their employees so they are not providing information - I would not have allowed them to just drop everything on the first level of the home if this information was not provided Regards, [redacted]
First of all my sincere apologies for a moving experience that caused you and your family a hug amount of stress and inconvenienceAs VP of Military at Arpin it is my responsibility to make sure that we have a well trained customer care staff that can handle the summer volumeCommunication is crucial and in the case of your shipment we failed in this departmentDelays are sometimes unavoidable during the peak season which is why communication is key when it comes to keeping the customer informed so they can make the needed arrangementsWith a 6/delivery, your shipment was days late (RDD was 6/18)On 6/we did a wire transfer to your account for $This was an agreed upon figure based on per diem amounts you provided.....$per day lodging, $per day food for a total of $per a dayBased on days late the total delay claim would amount to $In order to complete the delay claim I will offer the following.....$(balance owed based on your figures X days late)$pro-rated rent$quick settle claim for the mirrorTotal: $1,089.00This would be on top of the $already paid as part of the delay claimI have bank information from the previous wire so if this is acceptable please e-mail me at b@arpin.com and I will process the claim.Again, please accept my sincere apologies for the service failure and the inconvenience it has caused you and your family[redacted] ***VP Military ServicesArpin Van Lines?
Hello Revdex.com,The origin inventory was presented to Mrs [redacted] for her review and signatureIt is not procedure to list contents of PBO (packed by owner) boxes since we did not pack and cannot verify the contentsShe signed the inventory at origin and her agent at destination signed for delivery Our inventory sheets very clearly state in bold print that before signing, check shipment, count items, and describe loss or damageStandard procedure was followed by the driver at origin and destination and the shipper was given the inventory on both ends for their review, checking, and signatureHer claim was denied on this basisWe wish Mrs [redacted] all the best and hope that she is able to locate these items
We apologize for any mini storage stacking issuesThere is no single way to stack a mini storage & in most cases the driver will stack according to customer directionSince the customer was not there fordelivery the mini storage manager act as the customer's delivery representativeThe mini storage manager took no exceptions related to stacking of the storage unit
Hello,We apologize for the inconvenience that Mr [redacted] is experiencing with his shipmentWe have spoken to the CC representatives and our system shows that his delivery ETA is 7/Our representatives have discussed a delay claim with Mr [redacted] on the same day this complaint was submitted and will continue to work with him on getting this settled to his satisfaction.Sincerely,Arpin Van Lines
Hello,We're unable to find a " [redacted] " in our systemPlease have Ms [redacted] provide us with her registration number and name on the account so we can look into this.Sincerely,Arpin Van Lines
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am rejecting because the company needs to be held accountable for their actionsThe know they over book or schedule last minute customers, which pushes previous customer delivery dates backIf you look on various review websites they are notorious for delaying customer deliveries and taking on more contracts during promised delivery windowArpin says they cannot give refund because of tariffsI think Arpin should cover those expense and still be able to give a refundThey need to come out of pocket so they realize they cannot treat their customer this way and get away with itIn addition, they charged me full price and the delivery guy did not set up all of our stuff because he said and I quote him, "I do not know how" What kind of delievery guy does not know how to reassemble bedroom furniture and book shelvesMy husband is still trying to close up loose ends with his command and now I have the added stress of trying to reassemble our thingsPlease do not let them get away with robbing customer and chargind full price for breach of delivery / set up contractWhen you do a job, do it right and there won't be any issues] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [ We did not stay in a hotel (my children and I slept on the floor and when we are paying for a move ourseleves, there is no need for us to keep receiptsArpin needs to be held responsibleThey know what they are doing is wrong and I personally would like to see the information regarding delays and/or tariffs that I signedI have never had any other issues moving with other companiesThe problem is that this is a continuous cycle with Arpin and it shows with the many complaints they have against themIf it was a once in a while thing, it wouldn't be an issue because things happen, but when they are purposely scheduling last minute contracts, (knowing they will be late and failing to communicate with the customer) to make money at the expense of the customers, that is wrong and they need to be held accountable] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting the response based on the inability of the TSP to understand and properly accept responsibility for the loss of these items Carton #did contain the wall mount, however as you will see from the picture this is only half of the wall mount THE MOUTING HARDWARE WAS ATTACHED TO THE TV! The packers would not have removed this hardware as it is very slim and low profile to the TV The wall mount is useless without this hardware, which was lost / stolen along with the TV.Carton number did contain the sound barHowever as you will see it only CONTAINED YET AGAIN, half of the unit because as is standard design by [redacted] , the main unit / control portion was attached to the bottom of the TV I am also filing for replacement of the Lost / stolen [redacted] Chop saw that the TSP failed to inventory properly and That I have photographic evidence / receipts to validate my claim My signature on the inventory check list only implies that the PROPERLY inventoried boxes arrived / did not arrive I signed the additional form DD-stating that I did not unpack everything as of signing the inventory and that I would be inspecting for damage / lost items as I proceeded with unpacking.Do you not think that as I unpack I would find additional damages and missing items? The only reason I noticed the TV was STOLEN is because it is in such a large skinny / unique box I didn't have to open boxes to inventory all of my belongings to notice that was missing.You guys are implying illegal consent on paperwork that was not intended to be used that way I am not accepting the right to transfer these items to the MCO at this time because I will not be entitled to Full Replacement Value if I do so It is the responsilbity of the TSP to pay the Full replacement cost of these items in accordance with Federal Regulation and the contract with the DoD Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below ***, I have been waiting to hear from the [redacted] about my claim because that is what [redacted] from your business told me I just called them after I received your response and they told me I need to fill out some paper work before my claim with them can be started They told me that [redacted] should have told me that So as of right now my claim is still in hold with DTS, so I was told if I wanted to settle my claim with your company I could do that instead of going through *** Based upon that I see no reason why we can not settle my claim and your company can reimburse me for my damaged goods Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The storage facility instructions we discussed several times with both the local office ( [redacted] ***.) and the driverThere is no logical reason to leave the back of the storage unit emptyI would think any reputable moving company would use logicSee attached photosThis is not what I would expect for $ Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
This still does not satisfy the horrendous inconvenience and expenses incurred for a month of living without my belongingsMy son and I stayed in our empty townhome, along with our dog, sleeping on air mattressesIt was not possible to stay in a hotel due to a variety of reasons, one of which concerned my health condition [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not satisfied with the remedy Arpin has provided and ask that the case be reopened Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted]
Tell us why here...First of all my sincere apologies for the service failure and the inconvenience it has caused you and your familyThe decision was made to crate your shipment due mainly to it being small in size (LBS)As a crated shipment the HHG's are put into containers and moved with a freight carrierThe shipment then has to be brought into an agent's warehouse and from there delivery is scheduledBetween delays experienced by the freight carrier coupled with the destination agents schedule, the shipment ended up being delivered days past the required delivery date which was 7/During the course of the delay, two wire transfers were sent totaling $We did not get any additional feedback on the amount so the assumption was that it was sufficientIf this is not the case, please e-mail me at ***@arpin.com and I will be happy to address any additional expenses you need coveredThe peak season crates huge logistics issues for the moving industryWhat it should not create is communication issues between us and our customersNot only did we fail to get your shipment delivered to you in a timely manner, we also failed to provide you with the customer service you deserve and for that I apologizeAgain, please e-mail me direct if there is anything I can assist with and I will be happy to take care of......V/R, [redacted] ***VP Military ServicesArpin Van Lines
Tell us why here...Response from Arpin's claim Manager [redacted] ***...... The TPS is responsible for full replacement of loss items that were tendered to the TPS at origin. We have paid you for the TV - per the inventory and signed by you at origin the only item packed within that carton was the [redacted] TV. We regret that we cannot reimburse for hardware or surround sound that was not noted packed within that carton. This shipment moved under a GBL and this item along with any other items not accepted by the TPS should be forwarded to the MCO.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Attached are copies of the Claim Statements submitted in April of I have made numerous attempts and given *** ample opportunity to resolve and compensate ( I also have photos of all the damaged property) I was told by the driver of the truck ( [redacted] ?) that they would have someone local come back and move items to the desied location in home - if this was not a valid statement their employee promised me then they should educate their employees so they are not providing information - I would not have allowed them to just drop everything on the first level of the home if this information was not provided Regards, [redacted]
First of all my sincere apologies for a moving experience that caused you and your family a hug amount of stress and inconvenienceAs VP of Military at Arpin it is my responsibility to make sure that we have a well trained customer care staff that can handle the summer volumeCommunication is crucial and in the case of your shipment we failed in this departmentDelays are sometimes unavoidable during the peak season which is why communication is key when it comes to keeping the customer informed so they can make the needed arrangementsWith a 6/delivery, your shipment was days late (RDD was 6/18)On 6/we did a wire transfer to your account for $This was an agreed upon figure based on per diem amounts you provided.....$per day lodging, $per day food for a total of $per a dayBased on days late the total delay claim would amount to $In order to complete the delay claim I will offer the following.....$(balance owed based on your figures X days late)$pro-rated rent$quick settle claim for the mirrorTotal: $1,089.00This would be on top of the $already paid as part of the delay claimI have bank information from the previous wire so if this is acceptable please e-mail me at b
@arpin.com and I will process the claim.Again, please accept my sincere apologies for the service failure and the inconvenience it has caused you and your family[redacted] ***VP Military ServicesArpin Van Lines?
Hello Revdex.com,The origin inventory was presented to Mrs [redacted] for her review and signatureIt is not procedure to list contents of PBO (packed by owner) boxes since we did not pack and cannot verify the contentsShe signed the inventory at origin and her agent at destination signed for delivery Our inventory sheets very clearly state in bold print that before signing, check shipment, count items, and describe loss or damageStandard procedure was followed by the driver at origin and destination and the shipper was given the inventory on both ends for their review, checking, and signatureHer claim was denied on this basisWe wish Mrs [redacted] all the best and hope that she is able to locate these items
We apologize for any mini storage stacking issuesThere is no single way to stack a mini storage & in most cases the driver will stack according to customer directionSince the customer was not there fordelivery the mini storage manager act as the customer's delivery representativeThe mini storage manager took no exceptions related to stacking of the storage unit
Hello,We apologize for the inconvenience that Mr [redacted] is experiencing with his shipmentWe have spoken to the CC representatives and our system shows that his delivery ETA is 7/Our representatives have discussed a delay claim with Mr [redacted] on the same day this complaint was submitted and will continue to work with him on getting this settled to his satisfaction.Sincerely,Arpin Van Lines
Hello,We're unable to find a " [redacted] " in our systemPlease have Ms [redacted] provide us with her registration number and name on the account so we can look into this.Sincerely,Arpin Van Lines
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am rejecting because the company needs to be held accountable for their actionsThe know they over book or schedule last minute customers, which pushes previous customer delivery dates backIf you look on various review websites they are notorious for delaying customer deliveries and taking on more contracts during promised delivery windowArpin says they cannot give refund because of tariffsI think Arpin should cover those expense and still be able to give a refundThey need to come out of pocket so they realize they cannot treat their customer this way and get away with itIn addition, they charged me full price and the delivery guy did not set up all of our stuff because he said and I quote him, "I do not know how" What kind of delievery guy does not know how to reassemble bedroom furniture and book shelvesMy husband is still trying to close up loose ends with his command and now I have the added stress of trying to reassemble our thingsPlease do not let them get away with robbing customer and chargind full price for breach of delivery / set up contractWhen you do a job, do it right and there won't be any issues] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [ We did not stay in a hotel (my children and I slept on the floor and when we are paying for a move ourseleves, there is no need for us to keep receiptsArpin needs to be held responsibleThey know what they are doing is wrong and I personally would like to see the information regarding delays and/or tariffs that I signedI have never had any other issues moving with other companiesThe problem is that this is a continuous cycle with Arpin and it shows with the many complaints they have against themIf it was a once in a while thing, it wouldn't be an issue because things happen, but when they are purposely scheduling last minute contracts, (knowing they will be late and failing to communicate with the customer) to make money at the expense of the customers, that is wrong and they need to be held accountable] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting the response based on the inability of the TSP to understand and properly accept responsibility for the loss of these items Carton #did contain the wall mount, however as you will see from the picture this is only half of the wall mount THE MOUTING HARDWARE WAS ATTACHED TO THE TV! The packers would not have removed this hardware as it is very slim and low profile to the TV The wall mount is useless without this hardware, which was lost / stolen along with the TV.Carton number did contain the sound barHowever as you will see it only CONTAINED YET AGAIN, half of the unit because as is standard design by [redacted] , the main unit / control portion was attached to the bottom of the TV I am also filing for replacement of the Lost / stolen [redacted] Chop saw that the TSP failed to inventory properly and That I have photographic evidence / receipts to validate my claim My signature on the inventory check list only implies that the PROPERLY inventoried boxes arrived / did not arrive I signed the additional form DD-stating that I did not unpack everything as of signing the inventory and that I would be inspecting for damage / lost items as I proceeded with unpacking.Do you not think that as I unpack I would find additional damages and missing items? The only reason I noticed the TV was STOLEN is because it is in such a large skinny / unique box I didn't have to open boxes to inventory all of my belongings to notice that was missing.You guys are implying illegal consent on paperwork that was not intended to be used that way I am not accepting the right to transfer these items to the MCO at this time because I will not be entitled to Full Replacement Value if I do so It is the responsilbity of the TSP to pay the Full replacement cost of these items in accordance with Federal Regulation and the contract with the DoD Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below ***, I have been waiting to hear from the [redacted] about my claim because that is what [redacted] from your business told me I just called them after I received your response and they told me I need to fill out some paper work before my claim with them can be started They told me that [redacted] should have told me that So as of right now my claim is still in hold with DTS, so I was told if I wanted to settle my claim with your company I could do that instead of going through *** Based upon that I see no reason why we can not settle my claim and your company can reimburse me for my damaged goods Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The storage facility instructions we discussed several times with both the local office ( [redacted] ***.) and the driverThere is no logical reason to leave the back of the storage unit emptyI would think any reputable moving company would use logicSee attached photosThis is not what I would expect for $ Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
This still does not satisfy the horrendous inconvenience and expenses incurred for a month of living without my belongingsMy son and I stayed in our empty townhome, along with our dog, sleeping on air mattressesIt was not possible to stay in a hotel due to a variety of reasons, one of which concerned my health condition [redacted]