We have sent his claim to Arpin Van Lines Home office in Rhode Island Mr [redacted] is aware of thisArpins has been in contact with him regarding his claimWe understand his frustration,but there is a process when filing claimsAs far as his claim regarding the issues with "replacement cost" if an item can not be repaired that's when replacement comes into playOnce the claim was sent to Arpin Van Lines Home office back in October we are no longer handling the claim , they have assigned an adjudicator to handle thisAgain we have apologized to Mr [redacted] for any inconvenience this has caused himIf needed we have emails to and from Mr[redacted] and Arpins stating what has been said in regards to this claim Our goal is customer satisfaction
We have sent his claim to Arpin Van Lines Home office in Rhode Island Mr [redacted] is aware of thisArpins has been in contact with him regarding his claimWe understand his frustration,but there is a process when filing claimsAs far as his claim regarding the issues with "replacement cost" if an item can not be repaired that's when replacement comes into playOnce the claim was sent to Arpin Van Lines Home office back in October we are no longer handling the claim , they have assigned an adjudicator to handle thisAgain we have apologized to Mr [redacted] for any inconvenience this has caused himIf needed we have emails to and from Mr[redacted] and Arpins stating what has been said in regards to this claim Our goal is customer satisfaction