Arrieros Pet Shop

To Who It May Concern,On October 2017, *** [redacted] purchased a RedRump ParakeetWe explained to [redacted] that the bird was not DNA tested and the gender was not guaranteedHowever, we did explained to her that due to the birds color plumage we believe its a Female [redacted] agreed to take the bird[redacted] called the following day saying that she thinks the bird ended up being a Male because it fights with her other Male RedRump that she hasWe asked her to come to the store and will be more than happy to exchange for another birdShe stated that she wants a full refundWe explained to her once again about our policy stated on her receipt;No Cash Refund!!! We only guarantee our birds for a period of days from the date purchasedIf an Avian Vet finds that the bird is tested positive of any un-treatable disease, we require written document with test resultsThan a replacement is made one timeFailure to have the bird examined by an Avian Vet within day period, nullify and void the above health guarantyAPS is not responsible for cost of examination and testing performed by your avian vet.We Do Not guarantee the gender of the bird unless DNA testedHowever, we were willing to make an exemption due to her calling and harassing us through the phoneWe asked her to come to the store and bring the bird back and we will give her the refund [redacted] responded with a NO!! She wanted us to go to her residence and pick up the bird and give her a refundI explained to her, Sorry thats not possible, she needed to come to the store [redacted] was not being helpful when we were trying to help her in this situationDays later she called saying the Bird had died and that she was going to report us to Revdex.com We have not heard from Ms [redacted] .If you have any question or concern, I could be reached at 619-980-or email at [redacted] [email protected] Thank You, [redacted] ***Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Upon purchasing the birdHe seemed healthy, he kept bobbing his head and that was concerningWhen I came back to APS booth, I spoke to *** and told her that it was brought to my attention that the bird I had purchased seemed unhealthy, and I should get a refund because he would pass away within the weekI reached out to *** *** numerous timed by calling the pet shop and for some reason, she was never thereFurthermore, I will be contacting Consumer Affairs and will be reporting themIn addition, I will be contacting PETA and reporting this shop as well. ]
Regards,
*** ***

To Who It May Concern,On October 2017, [redacted] purchased a RedRump Parakeet. We explained to [redacted] that the bird was not DNA tested and the gender was not guaranteed. However, we did explained to her that due to the birds color plumage we believe its a Female. [redacted] agreed to take the...

bird.[redacted] called the following day saying that she thinks the bird ended up being a Male because it fights with her other Male RedRump that she has. We asked her to come to the store and will be more than happy to exchange for another bird. She stated that she wants a full refund. We explained to her once again about our policy stated on her receipt;No Cash Refund!!! We only guarantee our birds for a period of 3 days from the date purchased. If an Avian Vet finds that the bird is tested positive of any un-treatable disease, we require written document with test results. Than a replacement is made one time. Failure to have the bird examined by an Avian Vet within 3 day period, nullify and void the above health guaranty. APS is not responsible for cost of examination and testing performed by your avian vet.We Do Not guarantee the gender of the bird unless DNA tested. However, we were willing to make an exemption due to her calling and harassing us through the phone. We asked her to come to the store and bring the bird back and we will give her the refund. [redacted] responded with a NO!! She wanted us to go to her residence and pick up the bird and give her a refund. I explained to her, Sorry thats not possible, she needed to come to the store. [redacted] was not being helpful when we were trying to help her in this situation. Days later she called saying the Bird had died and that she was going to report us to Revdex.com.  We have not heard from Ms. [redacted].If you have any question or concern, I could be reached at 619-980-5909 or email at [redacted][email protected] Thank You,[redacted]Manager

To Who It May Concern,On September 17, 2017 [redacted] and her partner purchased a Gold Cap Conure. I explained to her about our guarantee, which is; No Cash Refund!!! We only guarantee our birds for a period of 3 days from the date purchased. If an Avian Vet finds that the bird is tested...

positive of any un-treatable disease, we require written document with test results. Than a replacement is made one time. Failure to have the bird examined by an Avian Vet within 3 day period, nullify and void the above health guaranty. APS is not responsible for cost of examination and testing performed by your avian vet.We Do Not guarantee the gender of the bird unless DNA tested. Bird was healthy at the time of purchased and doing great. About an hour later she came back with the bird saying that she went to another booth stand and that she was told that the bird was not healthy. I told her bird is perfectly ok. Take it to an Avian Vet and if it determined that it has a health disease we will exchange the bird or get credit. They seemed nice and understandable and took the bird with them. She was never told that she has 3 days to return the bird and get full refund. Bird passed away days later, as stated failure to have the bird examined by an Avian Vet within 3 day period, nullify and void the above health guaranty. Please contact me at the above address if you have any questions or need additional information.Sincerely,[redacted]Manager