Clore’s Repair Show towed customer’s car to our repair shop.
We read paper customer supplied from [redacted]. Our tech drove car and ran a
computer check on Customer’s car. Once ran a computer diagnostic on customer’s
car computer showed a code P2135 Throttle/pedal position sensor/switch...
“A’/switch
“B” voltage correlation. Ran diagnostic chart for code P2135 after ran test
found accelerator pedal assembly to be defective. Service advisor call customer
to give an estimate, explained to customer the problem customer approved to
repair car customer also stated to fix it if that was the problem. Service advisor
explained to customer that accelerator pedal assembly is what our diagnostic
shows to be the problem. Clore’s repair show performed repair and test drove
car several times. Service called customer to inform car was ready. Customer
came to repair shop to pay for repairs and pick vehicle up. When customer was
at the service picking car up asked service was car repaired Service informed customer
that yes we had repaired it and drove
several times and cars drives good and if she had any problems to let Clore’s
know and bring it back. Customer left the shop in vehicle. Customer called the
shop 2-3 days later to state the vehicle was not accelerating. Service advised
customer to bring car back in so we could drive it and check what was going on.
Customer agreed but did not bring car back for Clore’s to check. Customer came
in about a week later and wanted a refund of the repair Clore’s Repair had
done. Service advisor Randolph could not help at the time and advised customer
to come back when Service advisor Becky would be in. Customer came back about a
week later and explained to service advisor Becky that the car had the same
problem of not accelerating and she told to [redacted] to have repairs and wanted to
refund from Clore’s for the repair that we had performed. Service advisor Becky
talked to tech who worked on car tech stated he had run the chart for the code
he had pulled and the diagnostic chart showed the pedal assembly to be problem.
Service advisor Becky explained to customer that Clore’s tech had a code and
ran then chart and showed the gas pedal assembly to be the problem and that she
was not going to give customer a refund. At Clore’s repair shop we stand behind
our work and always let all of our customer’s know if there is any problem with
a repair that we perform to please bring it back we will make it right. Customer
agreed to bring car back to let us recheck and did not. If we did not have a
chance to relook at the car how do we know the car is doing exactly the same
problem therefore a refund will not be given, a car can have multiple issues at
any given time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I take my car to [redacted] for maintenance every oil change and they let me know what is wrong with my car for years. I took my car to Clores thinking it would be cheaper. So when my car broke down I told Clores what the problem was at the time it was towed. I even called and spoke to a mechanic who told me nothing was wrong with my car. I again told them what the problem was and the engine light was on. I explained that the engine light will go off but would come back on in time. The mechanic told me he would have the car looked at again. The car stayed there for about 2 weeks. I paid Clores 425.74 on 5/20/16 I did not any information showing my car was on the computer and was diagnosed. I took the car home and drove it and the engine light came back on. I called them and was told to bring the car in. I took the car to Browns [redacted] June 1 and they changed the speed sensor like I had asked Clores to do before they said the changed the gas pedal which [redacted] would have told me if the gas pedal needed to be changed. When I got the car back it was dirty with grease on the drivers door and I should them the receipt from [redacted]. At that time the mechanic I had been talking to told me that I should come back when Becky comes in and she will make things right. I went back in a couple days later and she went to the mechanic who worked on my car and I saw her speaking to him I never got any paper work that the car was on the computer they did not do what I asked the whole time showing them paper work from [redacted].She came back and told me she was not going to refund me and was rude about it. My car is a 09 Camry in good condition.If she had been fair and gave me a portion of my money back I would not filed this claim. They got over on me. I took my car to [redacted] they fixed it for 366.00 and the engine light never came back on. When I told Becky I would contact Better Business she said do it. I did not come for a fight I felt like I should have my money refunded.
Clore’s Repair Show towed customer’s car to our repair shop.
We read paper customer supplied from [redacted]. Our tech drove car and ran a
computer check on Customer’s car. Once ran a computer diagnostic on customer’s
car computer showed a code P2135 Throttle/pedal position sensor/switch...
“A’/switch
“B” voltage correlation. Ran diagnostic chart for code P2135 after ran test
found accelerator pedal assembly to be defective. Service advisor call customer
to give an estimate, explained to customer the problem customer approved to
repair car customer also stated to fix it if that was the problem. Service advisor
explained to customer that accelerator pedal assembly is what our diagnostic
shows to be the problem. Clore’s repair show performed repair and test drove
car several times. Service called customer to inform car was ready. Customer
came to repair shop to pay for repairs and pick vehicle up. When customer was
at the service picking car up asked service was car repaired Service informed customer
that yes we had repaired it and drove
several times and cars drives good and if she had any problems to let Clore’s
know and bring it back. Customer left the shop in vehicle. Customer called the
shop 2-3 days later to state the vehicle was not accelerating. Service advised
customer to bring car back in so we could drive it and check what was going on.
Customer agreed but did not bring car back for Clore’s to check. Customer came
in about a week later and wanted a refund of the repair Clore’s Repair had
done. Service advisor Randolph could not help at the time and advised customer
to come back when Service advisor Becky would be in. Customer came back about a
week later and explained to service advisor Becky that the car had the same
problem of not accelerating and she told to [redacted] to have repairs and wanted to
refund from Clore’s for the repair that we had performed. Service advisor Becky
talked to tech who worked on car tech stated he had run the chart for the code
he had pulled and the diagnostic chart showed the pedal assembly to be problem.
Service advisor Becky explained to customer that Clore’s tech had a code and
ran then chart and showed the gas pedal assembly to be the problem and that she
was not going to give customer a refund. At Clore’s repair shop we stand behind
our work and always let all of our customer’s know if there is any problem with
a repair that we perform to please bring it back we will make it right. Customer
agreed to bring car back to let us recheck and did not. If we did not have a
chance to relook at the car how do we know the car is doing exactly the same
problem therefore a refund will not be given, a car can have multiple issues at
any given time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I take my car to [redacted] for maintenance every oil change and they let me know what is wrong with my car for years. I took my car to Clores thinking it would be cheaper. So when my car broke down I told Clores what the problem was at the time it was towed. I even called and spoke to a mechanic who told me nothing was wrong with my car. I again told them what the problem was and the engine light was on. I explained that the engine light will go off but would come back on in time. The mechanic told me he would have the car looked at again. The car stayed there for about 2 weeks. I paid Clores 425.74 on 5/20/16 I did not any information showing my car was on the computer and was diagnosed. I took the car home and drove it and the engine light came back on. I called them and was told to bring the car in. I took the car to Browns [redacted] June 1 and they changed the speed sensor like I had asked Clores to do before they said the changed the gas pedal which [redacted] would have told me if the gas pedal needed to be changed. When I got the car back it was dirty with grease on the drivers door and I should them the receipt from [redacted]. At that time the mechanic I had been talking to told me that I should come back when Becky comes in and she will make things right. I went back in a couple days later and she went to the mechanic who worked on my car and I saw her speaking to him I never got any paper work that the car was on the computer they did not do what I asked the whole time showing them paper work from [redacted].She came back and told me she was not going to refund me and was rude about it. My car is a 09 Camry in good condition.If she had been fair and gave me a portion of my money back I would not filed this claim. They got over on me. I took my car to [redacted] they fixed it for 366.00 and the engine light never came back on. When I told Becky I would contact Better Business she said do it. I did not come for a fight I felt like I should have my money refunded.