Arrington Performance Industries

Review: I ordered an exhaust system from this company for half price on their website. they debited my account and issued a receipt. Then almost a week later I called to check the status and was told it takes time since they need to put the order in with the actual company who makes the exhaust. Then the next day I get an email saying that I purchased an exhaust header with cats, but what I actually purchased was a header with no cats and a complete 3 inch system. so I was confused and called only to be told that my only options would be to pay almost double for the system I ordered or accept a refund. After explaining several times that I want what I bought for the price I paid I kept getting told that I couldn't get those parts. then today I called and spoke to a different person who said that she would "see what she could do" still haven't heard back from her, and another gentleman who offered 20% off the new higher price. and then I randomly get an email from [redacted] the original person I was dealing with about the issue telling me I was refunded, I didn't want a refund, I wanted my product that I paid for. [redacted] also wasn't very engaged with me about the whole thing, he didn't email me back and when I tried to call his department they didn't answer.

To outline my issues:

-I bought a product and after a good bit of time was told that I "didn't pay enough for the product" and that "what I actually bought was a completely different product"Desired Settlement: I want the product I ordered sent to me for the price I paid.

Business

Response:

At Arrington, we take pride in offering good, reliable

parts, at fair prices and we back up our sales with quick and painless refunds

when the customer is not satisfied. Unfortunately, in this case, we had an

error in the description of a product; these are technical products and there

are several configurations, a substitution mistake can happen. We have resolved

the issue in a fair and consistent manner, fixing the web site description,

apologizing for the confusion, and quickly refunding the customer. We also

offered the customer discounted pricing on a different product that would not

have been available to him had we not made the mistake.

While we wish we could back up every mistake in the favor

of the customer at a considerable loss for us, we are not set up to do that. A

prompt and full refund is our ultimate solution when we cannot reach a fair

result with the customer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was offered to be "upgraded" to a long tube header that is not regarded as the same quality as the ARH headers and exhaust I ordered originally, on top of the "upgrade" which was a whopping 20 or so dollars more than the system I ordered. It wasn't even a full system as the one I ordered was. Then I was offered a 20% discount on the product I ordered from the new higher price which brought it down to 2700ish dollars which isn't even cheaper than I can find from other retailers. Overall I feel as though I had a deal stolen away because they didn't want to fulfil their end of the agreement, and by them not sending me the part they are ruining their integrity in my eyes.... How do I know if anything I buy from them is going to truly be a good price, or even a price they will honor. How do I know they won't hold $1500 of mine for weeks before being told that I'm out of luck. If this is truly the best you are willing to do for your customers, then I wish you luck going forward, but I will have to take my business elsewhere unless you can remedy this in an honest manor that won't just get you out of a minor loss to yourself. Because the long term ramifications of this are far worse than just a thousand dollars as you will be losing a long term customer who would have spent many thousands of dollars in your store. So for the record, I am not satisfied with the response.

Review: Ordered a product and was told that it would be delivered in 10-12 business days. It has been 2 months, when I call customer service they told me it had been delivered to there facility by mistake right before Thanksgiving and would ship it to me the Monday after with a tracking number. After if failed to show after a week, I called customer service and they said it did not get shipped. When I ask why, the salesperson just replied, I don't know. He then told me it would ship, gave me his work, on the following Monday and provide me with a tracking number. Did not happen so I called again, when I got [redacted], the salesman on the line, he told me he was going down to check on it call me back. I asked, you sure you will call me? His reply yes. Well he never called me and will not respond to my voice messages. When I call, I only get the voice message system, assuming they have caller id. I've told them on numerous occasions, I either want my product or my money back and cant seem to get either. Then product was over 3200 dollars and I need it to buy another supercharger for my car, which is presently out of commission until this product arrives.Desired Settlement: Would like my product delivered in the next week or my money. IF they know that it cant be delivered by then, go ahead immediately and refund my full purchase price.

Business

Response:

We issued check no. [redacted] in the amount of $3,234.00 on 12-30-14 to [redacted]. The check cleared our bank on 1-6-15 – see copies attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund, but not happy with the service.

Regards,

Review: To Whom it May Concern:Good Afternoon. My name is [redacted]. I reside in [redacted]. I own a 2009 Challenger SRT8. In May 2014 my husband [redacted] was driving my vehicle when something had went wrong with the motor. We had a shop in [redacted] look at the vehicle and we decided against having any local shop work on the vehicle due to the amount of upgrades that have been done to it. We found a shop that specializes in Dodge vehicles and performance parts. That shops name is Arrington's performance in [redacted] Virginia. So last June we had the vehicle trailered up to [redacted] at Arrington's performance for the shop to repair the motor. Arrington's performance came back with a total bill cost of about $5000. In September 17, 2014 I went to Arrington's performance to pick up my vehicle with the cash in hand of $5000. In order to pay for this repair I did have to pull out of my 401(k). Also having to have paid $200 for a rent a vehicle from enterprise for a one-way trip. I had arrived it Arrington's performance about five minutes before they're closing of business. One of the gentleman that worked there drove my car the Challenger to enterprise while I drove the Rent-A-Car to drop it off. This gentleman stayed in the driver seat of my Challenger not allowing me to drive it back to the shop. I was able to have my picture taken with my vehicle as I was completely excited to finally have it back in my possession and the employees went in to lock down their shop and I proceeded back to [redacted] in my challenger. Upon driving my vehicle with my 16-year-old daughter in the passenger seat we kept saying that something was wrong with the vehicle. The vehicle seem to be stuttering while driving and had a major lack of speed. I made emails back to Arrington's performance letting them know that the vehicle was not driving properly. Once I got the Challenger back to [redacted] County [redacted] my vehicle had died while I was driving. This would not be the first time that I would experience this after getting my car back. I would have to push the clutch in and push the start button to get it to restart while still rolling on the highway. I instantly pulled over and emailed the company even though they were closed to let them know I was having problems with my car. I had my challenger for four days having nothing but problems with it. At one point I told my husband that I had major loss of boost as my vehicle does have a supercharger on it. When he pulled it into the garage he noticed that a tube was off the back of the supercharger that was supposed to be there and it was replaced with the wrong size. A smaller size hose. Leaving this fault to be at Arrington's performance hands. On the evening of the fourth night of me having my car back my vehicle died driving at 45 miles an hour never to have started back up again. I had a couple of Marines help me push my vehicle off the side of the road. I had my vehicle towed home the next morning at a cost of $100 by [redacted]. It took approximately two weeks to convince Aaringtons performance to come to [redacted] to tow my car back up to their shop. I received a phone call one morning from their shop telling me that they had good news and bad news. The good news was that they warrantee their motors. The bad news was that my motor was not under warranty because I hydro-locked my motor. Completely shocked I told them my vehicle was never around water especially not enough water to Hydro lock my motor. I told them that I was driving my vehicle on a dry road when it completely died. My husband also knew that this was a false accusation so he drove five hours to Virginia, [redacted] to Arrington's performance to comb over the motor as he is extremely knowledgeable in performance motors. My husband was a Marine as well and had to skip out of work to go do this. He has recently retired. When my husband got up to Arrington's performance and looked at the motor he knew right then and there that the motor was never hydro locked. Him with a couple other employees noticed that a valve spring broke off. With the valve spring breaking off it had fell into the motor and got sucked into the supercharger. It got sucked around and also cracked might Indy racing heads. With extensive damage done to the brand-new $5000 motor, the blower on my supercharger and cracking a cylinder of the heads Arrington's performance told me that my repair bill is now $8200. Arrington's performance has had my vehicle since September 2014 as I do not have $8200 to pay them for the damage done in which I believe they caused. There is no way that a high-end performance shop could confuse a Hydro locked motor with a valve spring breaking off. I understand that I am a blonde female and they are trying to get over on me. In order for them to rebuild my motor they had to have taken off my heads. If at any point they jarred my heads around or drop them in the shop it would've knocked a valve spring loose. I have owned this vehicle for years and I've never had an issue like this with that before. Every shop I have talked to or someone who knows about motors have assured me that this shop is responsible for the damage done to my vehicle. On another note I have a loan out for this vehicle in which I pay $400 a month for. And I have not had this vehicle since last September once again after I paid them $5000 cash for the vehicle repair of putting in a new motor. I am now contacting you guys based on someone else's professionalism to see if you guys can help me with this situation. It is my understanding from the shop that they are not repairing my vehicle until I give them $8200. On a final note I am going through a divorce. This vehicle was court ordered to me by the judge. Unfortunately last November the vehicle I was driving, I was in a head on collisioDesired Settlement: I would like Aaringtons Performance to repair my vehicle without me owing them any monies as I paid them $5,000 for my initial repair, and made numerous complaints that the vehicle was not running right when I picked it up. Due to what I deem to be their fault, I should not have to pay an $8200 repair cost when what broke on the vehicle "a valve spring" had nothing to do with me. This motor was brand new therefore the vehicle was not being driven hard or recklessly.

Business

Response:

First, let me say, I

sympathize with any and all car owners who have put a lot of money into

upgrading a car and then something goes wrong. [redacted] is in a difficult

spot. At some point in the past, her engine had been upgraded with Indy racing

heads and a Kenne Bell supercharger. While those are normally good products,

had she done the work at Arrington, we would have insisted that she upgrade to

forged pistons. The combination of these high-performance features puts a lot

of stress and strain on all of the engine parts and investing in making the

engine stronger is worth it. As we would have predicted, the engine came to us

with a damaged piston — the extra power was too much for the stock pistons.

So the first we see the

car, it has the supercharger, the Indy heads, and a broken piston. Arrington

forged the short block and rebuilt it for only $5,000. We were glad for that

business, we recommended upgraded heads, considering that the stress on the

engine had already damaged the pistons, but we got it out the door for the

minimum as requested by the [redacted]s. That price is EXTREMELY competitive for

a forged short block, taking out the engine, rebuilding and putting the engine

back in.

So what happens when

something goes wrong? At Arrington, we repair engines under warranty when our

parts break — it is rare, but it happens. If anything in the short block were

to fail, we would warranty our work and repair it for free. But the part that FAILED

was not an Arrington-supplied part of the engine. The valve spring happens to

be inside the Indy racing heads and Arrington DID NOT replace or disassemble or

improve the valve train in this engine. If we did not improve or assemble it,

we are not under obligation to cover it under warranty. The heads performed

perfectly long enough for us to complete our tuning process and the engine

checked out before it left the building. It is not reasonable to suggest that

it broke later because of us mis-handling the heads. The engine would never

have worked long enough to tune it or put it through any of our engine tests.

The world of

high-performance (500HP+) vehicles built from regular street cars is not

a situation of he-who-touched-it-last-must-have-broke-it. Nearly all of

our car and engine builds stress every part of the drive train near or beyond

their original design limits. We have the experience to create reliable

high-power engines but some of our customers pick and choose — and the weak

part that breaks is not always what you think it will be. So we advise as best

we can and we warrant only our own work.

As for the customer

service issues…

If a hose came off of

the supercharger, then of course we owe an apology for that even though we did

not supply the supercharger or its hoses in the first place. No damage was

done, just hook it back up right. After that — if an employee of Arrington told

Ms. [redacted] that he believed the engine hydrolocked, we owe an apology for

that – I apologize. This sounds like a leap-to-conclusion that did not have

sufficient facts to back it up. I am glad that the final investigation showed

the real answer – a broken valve spring. Which was not our product.

This car has been here

for a year. We have been patient and we are storing the car for free while the

[redacted]’s divorce settles. We have quoted $2,400 for our diagnostic time,

removing the engine, and repairs on the supercharger. Ms. [redacted] is welcome

to pay that and take the car and engine anywhere she would like to get it

repaired. As an offer in compromise, where we actually lose money, I can let it

leave as-is for $1,500 (the supercharger has been fully repaired by Kenne Bell

and we fronted that cost). I will also offer dealer discount rates for the full

repair bill should she choose to have it repaired at Arrington.

[redacted]CEOArrington Performance

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have made numerous calls to Aaringtons Performance in which I talked to one person who told me that they would be in Las Vegas all last week and for me to contact them on Monday when they get back or they would contact me. I have called and called and left messages with the lady that answers the phone for them to call me back. I've left my name, number and vehicle that is in the shop. I wanted to know what the dealer discount rate is to have my vehicle repaired. Unfortunately, I am not being contacted back by Aaringtons Performance.

Regards,

Business

Response:

Sorry you called during

the annual [redacted] trade show. It is just too big to miss and that sometimes

leaves us shorthanded. Calls since then have been returned to you. We would be

happy to do email as well ([redacted]). Thanks

for trying. We still step up the effort to get in touch until we get you

your car back. It isn’t doing us any good sitting in the shop.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Negative,I did NOT call during the [redacted] show. I called a few days before the employees from Arrington's performance went to the show which is how I knew that they went. I was informed that I would be contacted after the week of the show and I said fair enough. The statement regarding that I have been contacted since they've been back from [redacted] is absolutely incorrect. When I read that I went and pulled up my phone log on my network providers website to ensure that I was not missing anything. If Arrington's performance is 100% positive that they have contacted me back I would like the dates and times of those phone calls because like I said my phone log from my network provider doesn't show any phone calls from Arrington's performance to me however there are numerous phone calls from me to them . Also along with the previous statement of stating that my motor worked fine on their Dyno. I do have my dyno sheet from their company when my car was on it. The line indicating horsepower as the car was on their dyno should've started from the bottom and went to the top with horsepower however the dyno sheet shows a mishap where it looks like the motor struggled and then tried to climb again. This was a concern of mine up on me picking up my car when I saw the dyno sheet and it was brushed off really quick as oh it's fine. I stated I have never had a dyno graph bar dip down on my car. This definitely indicates that there was a problem with the car up on me picking it up. However Arrington's performance was a company I had and trusted and took my vehicle to that was five hours away when I could've took it to a very reputable shop 20 minutes away from my house. Having done extensive research and reading about Arrington's performance is why I took my vehicle to them. Now with the statement saying that I contacted them during the [redacted] show and saying that they have tried contacting me numerous times after the [redacted] show is very incorrect and you cannot argue with full documentation of phone records because I only have one phone for them to contact me on. I am by no means an argumentative customer however I am trying to get my vehicle back. I still have copies of the emails of where I stated something is wrong with my motor my vehicle keeps dying and Arrington's performance said the tune probably went out put another tune in it and they emailed me a tune to put in my car. The dyno sheet firmly indicates that there was a problem from the beginning and it was brushed off when I question the concern of that dyno sheet. I even have a dyno sheet from another company of where my vehicle made 100 more horsepower than what Arrington's performance was saying it was making. Once again reiterating the fact that when my vehicle was climbing up in horsepower on the dyno it dipped it down and then came back up indicating there was a problem. Keeping in mind I am not a mechanic but I knew something was wrong and they told me that there was something on the Dyno that did that but my vehicle was fine. In a previous message sent to the Revdex.com it was stated that they were willing to work out a deal at the employee rate on repairing my vehicle and I have tried to call the shop numerous times to find out what the price was going to be for this and the secretary took my name and phone number numerous times but I never got a phone call back.

Regards,

Review: I ordered a product from Arrington. I was informed that typically it takes 1 - 2 weeks for the item to ship. I placed the order on the phone and asked for a receipt for the product that I purchased. The item that I ordered from them cost over $4500. After several requests for a receipt, tracking number, or a PO number via phone and email I never received anything. The sales person who I was dealing with failed to respond to email and didn't return phone calls. I tried to follow up with their customer support, however the voice mail box I was directed to was the same sales person whom I had been working with. Finally after 3 weeks I called the manufacturer of the product and explained the situation. The customer support form the manufacturer ([redacted]) was very helpful and informed me that they had no order from Arrington for the product that I ordered from them. After finding this out I attempted to contact Arrington several times that day. I eventually was able to get in touch with someone. They blamed the confusion on the manufacturer, eventually though the product was ordered and it was put into production. It was another week until it was built, and another 3 days until it was in my possession. I had originally asked for it to be shipped to my office, however since it took so long to ship I had requested that it be shipped to my home. Arrington failed to ship it to my home even though we spoke about it over the phone minutes before they shipped it. Finally when it arrived it was not the product that I ordered. I called them immediately and informed them that it was the wrong item. They said they would take care of it, and make it right. I expressed that it has been a month and I no longer wanted to deal with them and that I wished to return the item. This was on a Friday and they told me that there wasn't anyone who could help me till monday. Monday came and the issue still wasn't resolved, finally on Tuesday (of this week 1/6) they agreed to allow me to return it but shipping would be on me, and that they would charge me a 15% restocking fee. So I have to pay to ship this 100 pound package back to them and they are also going to charge me a 15% restocking fee for a product that I didn't even order. The other option was that they could correct my order by shipping the missing items which would technically make what they shipped what I actually ordered. That was pretty much my only option unless I wanted to lose $1000 with the return shipping and restocking fees. I agreed to let them overnight the parts on Tuesday 1/6. 1/7 nothing arrived, 1/8, still nothing. Finally was able to reach Arrington for a tracking number. They did not ship it on Tuesday as the told me, it was shipped on Wednesday. In addition to them not shipping it until the day after they promised, they shipped it ground not over night. I have been waiting over a month, and still don't have the product I ordered.Desired Settlement: Being that they sat on $4500 of my money for a month before they even ordered the item that I purchased from them I feel they at the very least owe me the finance charges that were incurred on my credit card for that amount of time. Being that I was unsure if they would ever actually ship what I ordered I didn't want to pay that balance on my credit card. The finance charge for $4500 was over $100. I'm asking for a credit of $125 to cover the cost the finance charges and my time to write this email. I made this request directly to Arrington and they told me that they would not do this for me. My options were just deal with their terrible service, or pay them almost $1000 dollars to take back the wrong items they shipped to me. I felt that I was powerless in this situation and I was taken advantage of.

Consumer

Response:

I didn't intent to ask for compensation of $4500. The purchase price of the product that I ordered was $4500. I was requesting $125 for compensation. This amount is to cover the finance charges I incurred this month on the credit card that I used for the purchase. Given the lack of communication if received from Arrington I wanted to make sure that it wasn't fraud.-[redacted]

Business

Response:

We do apologize for the problems you encountered in trying to resolve this issue. We understand your frustration and are working with our personnel to insure that this kind of miscommunication does not occur in the future. We will gladly honor your request for a credit of $125. We have, processed a refund today in the amount of $125 to your [redacted] account ending in [redacted]. A copy of the refund receipt is attached.

Review: I ordered a custom engine. Many delays and problems with delivery methods. They charge an "engine core charge" up front of $800. After the delays, I received an engine that was damaged in shipping due to incorrect packaging by Arrington. I refused the engine and it went back. To ensure proper packaging I supplied the proper container and sent my good core to them BEFORE the new engine arrived a second time. They made "good" on my frustration by performing a service I requested with MY supplied parts. During all this time the first salesman parted with Arrington. No one contacted me. I had to contact them to learn of this situation. The second salesman was very helpful...then The "C.E.O." of the company contacted me. From here the communication system failed due to the inability to listen to the customer's needs. Because they offered to make good on their mistakes, they decided to tell me my known good core was unusable and I would not receive my prepaid core charge refund....nor the engine core. I can only assume they are trying to recoup some of their financial losses. I am an[redacted] Technician with well over twenty years of experience in the automotive industry. I removed the engine from it's 2005 Dodge Charger and this "core" has been with me in [redacted] (no rain or humidity) ever since! The engine was removed because the owner did not maintain it properly. The only part that matters to Arrington is the engine block itself, NOTHING else. They told me there is too much rust in the cylinders (not true) although their process removes a fair amount of cylinder material.Desired Settlement: All I ever wanted was the $800 dollar core charge I was charged and an apology from Mr. Eric Hurza, the C.E.O. Nothing more.

Business

Response:

This engine was packed and shipped by the same method as hundreds of other engines that we have shipped. The shipping company was at fault for dropping the engine. We do not think that any type of packaging would have prevented damage from the shipping company’s mishandling of the product. When the customer’s block arrived, the cylinder walls and deck surfaces were covered with rust. After teardown and disassembly, we were able to salvage the block. The customer asked us to arrange for the return of the block. Consequently, we incurred a shipping charge of $401.46 (copy of freight bill attached). Normally, customers arrange for their own shipping for the return of cores. Either way, customers are responsible for any shipping charges related to the return of cores. We agree to refund the $800.00 less the shipping charges that we paid of $401.46. Thus the total refund for his core would be $398.54 As cited in the customer’s complaint, we did provide additional machining and work for the customer at no additional charge to help compensate for his frustration.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all the issue of Arrington's improper packing and shipping methods has no bearing on this complaint at all. Second of all not once did they mention (to me on the phone, nor on their website) that the customer is responsible for ANY shipping at any time. The core I sent them had very minimal surface rust on the outside. I live in [redacted] which is where the core in question is from. No humidity equals no rust. The engine was stored out of the "weather" in a garage. In their response Arrington Performance stated "we were able to salvage the block"; the block is the only part of the core they use, hence - good core. Never once did Mr. Hurza offer to refund me any money. Any shipping charges they incurred was because they packaged an engine improperly and it was damaged during shipping and had to be returned. That alone added two more shipping charges. The only issue here is; I sent them a good core and they refused to refund my "core charge". They made a mistake and we agreed on an action to make it worth my while and keep me happy . I even supplied parts and purchased more needed parts (they only supplied labor). Them trying to keep my money puts us right back to where we were when the first engine arrived damaged. It is not good business ethics to offer to make a customer happy and then make them pay for it after the fact. The only action I will accept is a full refund of my $800 in full and a phone call from Mr. Hurza apologizing to me.Regards,[redacted]

Review: I was searching online for Chrysler Hemi crankshafts and found some on Ebay. I had a few questions about the product before I could make a decision to buy so I emailed my questions thru Ebay and got a response from Arrington Performance. The response answered two of my questions, but did not answer my question regarding "what casting number or numbers are they?" To expedite the process I called Arrington and talked to [redacted], the person in charge of Ebay sales. [redacted] told me that they were a mixture of the early Hemi crank casting number [redacted] and the later crank [redacted], but most of the cranks were they early crank the AA casting number. I needed the AA cranks and figured at some time I could use some of the BB cranks, so I ordered 15 of them hoping to get at least 8 of AA cranks and I agreed to pay the freight to get the cranks to me. When I received the cranks all 15 cranks were the BB crank. I called and talked with [redacted] and told him what happened. He remembered telling they were a mixture of the AA and BB cranks and said he would get back to me. He never returned my phone call. I tried to call him three more times and left messages, but he never returned them. My next step was to contact someone in charge of him. I was sent to [redacted], Director of Marketing. I told him what happened and he asked me if I could send him a copy of the emails I had thru Ebay with [redacted], so I faxed it to him. He said he would get back to me and never did. I called him two times after that and got his voice mail and left him messages that he never returned.Desired Settlement: I need the AA cranks that [redacted] promised me I was getting or I need Arrington Performance to reimbursed for the freight I paid and credit me back on my card for the purchase price.

Business

Response:

The crankshafts in question were advertised as VVT crankshafts as seen in the attached file. VVT crankshafts carry a "BB" or "BC" serial number. Customer was told there could be a mixture of crankshafts but that they all would be VVT. The "AA" crankshaft he is talking about is a non-VVT part that was never advertised in this listing.

[redacted] did speak with the customer on 3/6 and was gathering information. He also spoke with him on 3/12 to try to work out a resolution to make the VVT crankshafts work as a replacement for the non-VVT crankshaft. Before we could get a resolution to the problem and contact the customer back, he filed this complaint.

In the end, we did supply the customer with the VVT parts as advertised.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There are only two crankshafts for the 5.7L Hemi, casting number [redacted] and [redacted]. I called and asked [redacted] what casting number the cranks would be. [redacted] told me they were a mixture of the AA and BB but most of them were the [redacted] crank. What they shipped me was just the opposite of what they told me. Every crank they sent me was the [redacted] crank. They should have told me they were all BB cranks and I would not have ordered them. I was lied to and am still being lied to. [redacted] did call me on the 12th after I filed my complaint with the Revdex.com and he was very helpful. He said the BB crank could be machined to work in place of the AA crank. I told him we would be willing to try that but I was concerned about the balance. He said they would try the AA and BB crank on the balancer and see if they are balanced the same and let me know. I am still waiting for a call back.

I had high hopes I could do business with Arrington, they do have other parts that we need, but after the way they treated me, I would tell everyone to stay away.

Regards,

Business

Response:

We contacted the customer directly on 3/27/14 and have worked out a resolution to the customer's satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a supercharger kit and have a problem with the tune that they custom Taylor to you're car.the tune they sent is for a 2012 6.4 challenger and mine is a 2011. On a 2011 the vehicle does not have a fuel pressure sensor but the tune they sent does which is causing the check engine lamp to stay on. I have tried numerous time to get this corrected and they keep telling me later today, a couple of days,it's been over 10 days and I leave emails and messages and no one contacts me back.Desired Settlement: Send me the correct tune !

Business

Response:

The tune that the customer is requesting was sent to him on August 8, 2014. We have been in contact with the customer and he has indicated that he is now satisfied with the tune. We feel that this should resolve the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Arrington has been great in resolving my issues! I tried to retract my complaint but could not do so. The person that I have been dealing with is [redacted] and he has been awesome in taking care of my concerns. This is a great company with a great product and will do business with them again and will recommend them they do stand by what they sell! Thanks [redacted].