Arrotta's Automax and RV

Complaint: [redacted]
I am rejecting this response because:The purchase of the truck was made after the tires were installed on the vehicle. We had agreed that tires be put on the truck and we're included in the price of the truck. Worong tires caused my hubs to sag as well as ball joints to go. I didn't make a deal with [redacted], I made the deal with Arrotta's. These tires were unsafe for my truck and I'm thanksful I didn't have a blowout on the highway on my way home, but I feel I should be reimbursed for these items as wrong tires caused these issues. Again, I didn't write a check to [redacted], I wrote the check to Arrotta's. I trusted that they would take care of their customer and I put trust in [redacted] (Arrotta's sales person) when I specifically asked for the tires that were meant for the truck. I even have an email from Calvin with at least an LT tire and on the phone I specifically asked for a "Load E" rated tire. I neither received an LT or " Load E" rated tire.

[redacted] came to our dealership and purchased a 2004 Mazda 6.  During the purchase process, [redacted] was offered and declined to have the purchased vehicle inspected by a 3rd party personal certified mechanic.  We never turn away from allowing a customer to have a vehicle inspected...

and actually encourage exactly that, because the vehicles are sold as is.  When [redacted] came back to the dealership, we offered to inspect the vehicle at no charge and offered any repairs at an internal reduced rate for any repairs.  During the process, [redacted] got frustrated and acted irate toward one of our managers in the office.  The manager instructed her to try and calm down and communicate her frustrations without abusive context.  [redacted] didn’t want to cooperate with the manager and told him, she would no longer speak to him.  During that time, another manager offered to have the vehicle inspected while she was at the dealership, which she accepted.  As the technicians were diagnosing the possible problems, the customer got angry about any possible out of pocket expenses and asked to have the vehicle removed from the service department.  The technicians stopped working on the vehicle, and pulled out of the service center.  [redacted] said she wasn’t wanting to look into any solution of the vehicle repair.  She told the employees of our dealership that she would handle it on her own and left.  As stated before, we had disclosed the vehicle to be sold as is.  Any repairs after the agreement to purchase the vehicle are the responsibility of the owner of the vehicle.  Should [redacted] want to have repairs done to the vehicle she purchased, we would offer a reduced rate and cost on parts to make it as affordable as possible for [redacted].
Please be aware that we pride ourselves in customer service and try to help our customers anyway we possibly can with in reason.
Sincerely,
Dan A[redacted]

While realizing that we bought a used vehicle in as-is condition, no warranty Arrotta's Automax stepped up to the plate by sending a tow truck to our residence at no charge to us and having it towed to a reputable dealer for repair. We were very pleased with the service and the ease of purchasing A vehicle through Arrotta's Automax. The staff is courteous and professional and we will be back after the first of the year to purchase another vehicle from them!

I got an Impala and warranty. My concerns about purchasing a quality vehicle have been eliminated. I have PTSD from Vietnam and they treated me with respect. I needed a little extra time and space and got that. The important thing that I recognized was your proactiveness in the fact that I needed special treatment.

My husband and I have purchased 2 vehicles from this dealership! They are professional, and make the car buying experience friendly and stress free! I send everyone I know to this dealership and will continue to buy from them in the future!

Honest and helpful dealership. Great rate and good vehicles.

This was my first time to buy a motorcycle and I was satisfied with my experience. I'm excited about my new bike. It makes life fun! I can't believe that I got the bike that quick. It was like buying candy at the store.

my experience has been very good with the staff here [redacted] and [redacted] helped us get the deal we had asked for and were all very helpful.

I bought a ford explorer last month and my cousin bought a motorcycle at the same time. I have bought many cars Before and this was the best and most fun experience I've had buying a car. I know that my cousin and I will be back when we want another car. [redacted] was so awesome to both of us. He made and his team made our experience very easy! You rock [redacted]!!

I bought a van on 7-21-14 and I had to keep returning cause there was something wrong with it n they kept telling me no there not final I took my van to Chrysler n guess what the tranmission was toasted brakes where bad battary was bad rottars so they told me that it was still under a warranty throw Chrysler for the tannmission n it would get fixed well the owner is a cuzin of midway Chrysler .. so I final got my van back on 8-5-14 took the 2 weeks n 4 days to fix it witch last tuesday I showed up to checknon it n they said they couldn't find nothing wrong with it n when I got it back today there was cherrios mint candy n a drink cherrios n mint in my seat n crushed in ground in my van n witch when I gave it to them it was vacuumed n clean n seats laid down in floor n whenbi gotnit back it was nasty I get attitude from them all there just cause im a women n dont know what im talking about know my 30days up n when n in picking up today they had no paper work for me or owner was not there nothing this place is a joke n it cost me $139.98 to find out what was wrong with it n they wont refund me first time buy a car n it makes me never want to agine