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Arrow A/C & Heat

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Arrow A/C & Heat Reviews (1)

This morning I called for a repair of my AC Unit. I was told that I can get a service with $69.00. A technician, [redacted] came, he struggled for an hr to change the capacitor, and finally changed. In the beginning, I was told by [redacted] that $69 is good for an hr for minor repair service. But, by the end of the repair work he talked to ** (his boss) and told me to pay $275, which was an unexpected cost for me. I requested to negotiate, and ** said he wants to take off the capacitor if I don't pay $275. I think this behavior was inappropriate and unfair to any customer to take advantage of the situation. I offered $150, ** made an statement that 'this is not a charity,' and asked me to pay not less than $225? When I asked explanation about charges as it was unexpected cost to me, then he said it is Labor Day cost, which was not at all communicated to me before providing the service.

When I said , I would complain, he asked me to sign a paper scribbled with price agreement, otherwise he will take out the capacitor, and would charge me $69. It was black-mailing to me. I was surprised with behavior.

I assume this is ripping off a customer. I think I should not be charged a penny more than 69+capacitor cost, and therefore, they should return my over payment, as it was not agreed before the service, and it was not communicated to me.

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Description: Electronic Equipment & Suppliers - Service & Repair

Address: 11606 N IH-35, Austin, Texas, United States, 78753


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