Arrow Auto Body

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] thanks for the responseBut [redacted] was handling me as he always doesAnd I complained to him about the errorsHe just kept brushing my off and then told me to go [redacted] one in his exact wordsIn which I have in textI've spent a lot of money at your body shop and been unhappy from day oneAlways complaining to the person that was handling the situation [redacted] and he just brushed it offHe charged me to fix the bumperWhen the bumper recrackedHe said he would fix itWhen I brought the in I told him I need the whole front repaired He said he would put it on a frame machineIn which I now know he didn'tBecause the front of my car is offLooks horribleAnd as you knowMy car was there for monthsSo for the time it spent thereI expected perfectI never asked for any price cuts or anythingAnd I always pay on timeThen I get told to [redacted] oneBut I'll deal with that accordingly Now with my [redacted] Does anyone remember when it first brought thereMy imported headlights where stolenMy imported lip was stolen [redacted] acted like he couldn't find itThen you guys just brushed it under the rugI wasn't offered any type of recourse because [redacted] no longer worked thereAnd ***'s words were things get lost in the shuffle all the timeAnd I found [redacted] at another shop he was working atAnd he said the stuff was at your shopSo I came backPicked up my car and paid full priceAnd nothing still has been done till this dayAnd this is stuff I had to pay for all over againThen I hear threw [redacted] 's mouth [redacted] doesn't like me on the propertyBecause when I brought another big job thereMy [redacted] to get a major upgrade and a nose put onTo the tune of He said I took the a grillThe old grill to my [redacted] The only reason I haven't confronted [redacted] to this day about itIs because [redacted] kept saying he would handle itBecause no one accuses me of stealingBut it's funnyHe doesn't like me on the property but keeps taking thousands of my money Now lets get to the present pointAfter all this nonsense and [redacted] not painting my hood the right way from the beginningI need some touch up doneNicks and scrapesAnd my hood and my engine painted the right way like it was suppose to be the first time I paid you guys to get the car doneI schedule to get the car doneTold by [redacted] it was going to be Don't question him about the hood or anythingGive him a deadlineIn which you guys go way overSuprise! Then I pick up my car and nothing is done to my likingMy hood is still not painted the right wayNor my engine bayMy lip isn't installedAnd when I pick the car upI'm handed a spray paint can of clear and told to do it myselfBut here's the best partMy motor that I spent so much money building is knocking!!! WhyBecause while in your car and on your propertyI have a full text message from [redacted] confirming soThe owner of all American tint who you contract for workPours a foreign fluid in my gas tank!!! Because he had a miscommunication with a person at his shop and didn't think I paid himBut that's not the pointAgain my car was damaged in your careAnd [redacted] confirmed itAfter he told me to [redacted] one after complaining once again about the workSo now on top of other things I have to do when my cars leave your shopI'm spending thousands of dollars to get new motor builtBut I won't be letting this one go unscavedI filed a police report after [redacted] 's confirmation of what happenedAnd honestly I saved all text messages and have other evidenceI'm just going to sue for what's rightBecause I wouldn't dare bring any of my vehicles there againAll the people I had going thereI'm telling them to stay awayBecause [redacted] the person you have handling most thingsDoesn't know how to do business and I'm not going to let one of my vehicles get ruined again by arrow autobody! I will be bring my cars to a reputable body shop to get things adjusted and fixed properlyI have estimatesI'm asking for you to cover the work that I already paid you forThat I have to do twiceIf we can't come to an agreementAfter the police are done with there investigationI will be bringing this to court Regards, [redacted] ***

Dear [redacted] ,I reviewed your response I have looked into what you allege, and also read further on the text messages between you and [redacted] , as I have them all, and your [redacted] posts, which contain pictures and complements on the work done to both cars and how happy you are with the work I am not sure what you are trying to accomplish but what you are claiming is not accurate and contradicted by your own prior statements At this point, given your statement that you will be bringing this to Court, and some of you concerning texts to [redacted] , we will not be responding further, and will refer any future communication from you to our lawyer

I have had many occasions to bring my vehicles to Arrow Auto Body! Every time has been a success with courteous, efficient service and seamless repairs [redacted] has fixed scratches, dents, a mirror and a bumper for us! And the ladies in the office have been great with communication, scheduling and very friendly, helpful & personable! My four year daughter always takes business cards with us when we leave to pass alongI would recommend the great team at Arrow Body to anyone in need of an auto body shop!

Brought our van in for some body work [redacted] and [redacted] were great to work with! [redacted] really does great workThey keep you informed throughout the whole process, no surprisesThey even got us a rental car for a great priceWe got our van back looking good as new and it was washed and vacuumed! I will go back to them if I ever need any future body work