arrow bookkeeping

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I tried to look at the sArrow had done for me I quickly saw they had entered foreign currencies as US dollars I am not a bookkeeper and I knew that was quite wrongI also knew once I had a competent bookeeper that there were other mistakes probably mostly because Arrow had not asked me many questions before attempting to handle my data.I reject the suggestion that I sabotaged my own books willingly or unwillinglyI realize [redacted] is too complicated for me and I do have the new bookkeeper do everythingHe also said he is willing to document the errors he found when inherting the mess.The greatest frustration of the sorry interaction with this company comes from the fact that when I saw there were mistakes I called three weeks running and was told the woman handling my account was on VACATION and she would be in touch with me when she returnedI just learned from the last communication from Arrow through the Revdex.com that she did not even work there anymore.I have paid this company a first bill, the [redacted] program and more than half of the second bill for work which was incomplete and poorly done backed by zero customer service The fact that Arrow has now come to collect $in legal fees as well as their partial unpaid payment without ever trying to rectify their mistakes speaks directly to the lack of integrity of this company.Regards, [redacted] ***

Dear *** ***,The client called our office, in early June 2015, looking for a solution to keeping better records for her CompanyI originally spoke with her and told her about *** software and she indicated that she needed to work with foreign currenciesI had one of my colleagues
get back to her, as I was not as familiar with which product would suffice her needs, as well as be the most cost efficientThe client was called by one this colleague and the client made the decision to purchase the *** product through *** (the company that makes the software)All we did was offer our discount, but the client paid for the software and received it directly from ***.In my original conversation with the client, I told her that the setup of *** onto her machine and setting up the company file would be around hours of time and the cost would be $per hourSetting up does not include any data entry into the databaseIt took hoursThe client wanted our bookkeeperto download information directly into *** from her bank and *** accountsThis was NOT part of the setup of her ***Reluctantly, our bookkeeper attempted to download; however, it would not work due to an issue with her bank, not *** or the bookkeeper's abilityThis was noted by an email the client later received from her bank, indicating that if it would not download the “normal" way, she needed to follow the instructions presented in the email.We billed the client $for the services performed, including giving her a $discount, since she complained about the issue with downloading, which our bookkeeper should not have done and which was not our fault that it could not be done.Days after the setup, the client, the bookkeeper and I had a phone conversation before any further work was done, l explained what we could do for her in catching up her information for The client was told that it would be about hours of time to get all the information into her databaseI also informed her that we would have to send out an engagement letter (required for client's wanting more than Setups) that would need to be signed before we did any further workThe decision was up to herShe agreed on the phone that she wanted our helpOn June 10", an engagement letter was created, sent and signed by the client.Our bookkeeper did the work under the hours estimate (did it in 9) and did hours of trainingThe bookkeeper was very good at her job and dispute the client's assessment of her work as “poor" or “with tons of errors”This particular bookkeeper's work was review by a supervisor quarterly (a requirement of all employees) and was highly regarded by that supervisor as doing excellent work! However, the bookkeeper was not very confident in the client's ability to work in the *** databaseShe felt that the client thought that a quick training would be sufficient for her to understandAs a company, we have trained a number of people and very rarely is one hour session enough for anyone to comprehend their way around CuickBooks without further instruction/training, especially if they have never worked in it beforeThe client indicated in an email that she was trying to work in a

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I tried to look at the sArrow had done for me I quickly saw they had entered foreign currencies as US dollars I am not a bookkeeper and I knew that was quite wrongI also knew once I had a competent bookeeper that there were other mistakes probably mostly because Arrow had not asked me many questions before attempting to handle my dataI reject the suggestion that I sabotaged my own books willingly or unwillinglyI realize *** is too complicated for me and I do have the new bookkeeper do everythingHe also said he is willing to document the errors he found when inherting the messThe greatest frustration of the sorry interaction with this company comes from the fact that when I saw there were mistakes I called three weeks running and was told the woman handling my account was on VACATION and she would be in touch with me when she returnedI just learned from the last communication from Arrow through the Revdex.com that she did not even work there anymoreI have paid this company a first bill, the *** program and more than half of the second bill for work which was incomplete and poorly done backed by zero customer service
The fact that Arrow has now come to collect $in legal fees as well as their partial unpaid payment without ever trying to rectify their mistakes speaks directly to the lack of integrity of this companyRegards,
*** ***

Dear [redacted],The client called our office, in early June 2015, looking for a solution to keeping better records for her Company. I originally spoke with her and told her about [redacted] software and she indicated that she needed to work with foreign currencies. I had one of my colleagues get...

back to her, as I was not as familiar with which product would suffice her needs, as well as be the most cost efficient. The client was called by one this colleague and the client made the decision to purchase the [redacted] product through [redacted] (the company that makes the software). All we did was offer our discount, but the client paid for the software and received it directly from [redacted].In my original conversation with the client, I told her that the setup of [redacted] onto her machine and setting up the company file would be around 2 hours of time and the cost would be $125 per hour. Setting up does not include any data entry into the database. It took 1.75 hours. The client wanted our bookkeeperto download information directly into [redacted] from her bank and [redacted] accounts. This was NOT part of the setup of her [redacted]. Reluctantly, our bookkeeper attempted to download; however, it would not work due to an issue with her bank, not [redacted] or the bookkeeper's ability. This was noted by an email the client later received from her bank, indicating that if it would not download the “normal" way, she needed to follow the instructions presented in the email.We billed the client $156.25 for the services performed, including giving her a $62.50 discount, since she complained about the issue with downloading, which our bookkeeper should not have done and which was not our fault that it could not be done.Days after the setup, the client, the bookkeeper and I had a phone conversation before any further work was done, l explained what we could do for her in catching up her information for 2015. The client was told that it would be about 10 hours of time to get all the information into her database. I also informed her that we would have to send out an engagement letter (required for client's wanting more than Setups) that would need to be signed before we did any further work. The decision was up to her. She agreed on the phone that she wanted our help. On June 10", an engagement letter was created, sent and signed by the client.Our bookkeeper did the work under the 10 hours estimate (did it in 9) and did 2 hours of training. The bookkeeper was very good at her job and dispute the client's assessment of her work as “poor" or “with tons of errors”. This particular bookkeeper's work was review by a supervisor quarterly (a requirement of all employees) and was highly regarded by that supervisor as doing excellent work! However, the bookkeeper was not very confident in the client's ability to work in the [redacted] database. She felt that the client thought that a quick training would be sufficient for her to understand. As a company, we have trained a number of people and very rarely is one 2 hour session enough for anyone to comprehend their way around CuickBooks without further instruction/training, especially if they have never worked in it before. The client indicated in an email that she was trying to work in a

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:When I tried  to look at the set-up Arrow had done for me I quickly saw they had entered foreign currencies as US dollars.  I am not a bookkeeper and I knew that was quite wrong. I also knew once I had a competent bookeeper that there were other mistakes probably mostly because Arrow had not asked me many questions before attempting to handle my data.I reject the suggestion that I sabotaged my own books willingly or unwillingly. I realize [redacted] is too complicated for me and I do have the new bookkeeper do everything. He also said he is willing to document the errors he found when inherting the mess.The greatest frustration of the sorry interaction with this company comes from the fact that when I saw there were mistakes I called three weeks running and was told the woman handling my account was on VACATION and she would be in touch with me when she returned. I just learned from the last communication from Arrow through the Revdex.com that she did not even work there anymore.I have paid this company a first bill, the [redacted] program and more than half of the second bill for work which was incomplete and poorly done backed by zero customer service.  The fact that Arrow has now come to collect $2000 in legal fees as well as their partial unpaid payment without ever trying to rectify their mistakes speaks directly to the lack of integrity of this company.Regards,
[redacted]