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Arrow Furniture Ltd

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Reviews Arrow Furniture Ltd

Arrow Furniture Ltd Reviews (2)

At first, I was very happy with their service. Staff is friendly... Store is presentable and they had a great tax-free deal going on. I soon became very disappointed to learn that I will be charged for delivery when we live literally 5 minutes away but only because our address does not say mississauga (store is on edge of mississauga and etobicoke) . When our furniture arrived to their store, they didn't even call and schedule the delivery... We randomly followed up to check only to find out that our order was ready for delivery. We called back 3 or 4 times to schedule this delivery. And when they deliverrd... They didn't even bother to remove the packaging and said it's an extra charge.

When our bed arrived 3 parts were missing. We we went to the store and spoke to manager (Hakim). He told us we need to call customer service and that "it's not [their] fault". I told him HE should call…I was not exactly being polite I am not going to lie [redacted]. Hakim proceeded to yell at me in the middle of his store [redacted]

I then spoke to the lovely lady behind the desk and she said she'll have to call the manager (Hakim)…so I said OK…Hakim spoke to my husband [redacted] My husband insisted we get some sort of discount or anything because of this mess…all we heard from Hakim was "it's not our fault"….

[redacted]

At first, I was very happy with their service. Staff is friendly... Store is presentable and they had a great tax-free deal going on. I soon became very disappointed to learn that I will be charged for delivery when we live literally 5 minutes away but only because our address does not say mississauga (store is on edge of mississauga and etobicoke) . When our furniture arrived to their store, they didn't even call and schedule the delivery... We randomly followed up to check only to find out that our order was ready for delivery. We called back 3 or 4 times to schedule this delivery. And when they deliverrd... They didn't even bother to remove the packaging and said it's an extra charge.

When our bed arrived 3 parts were missing. We we went to the store and spoke to manager (Hakim). He told us we need to call customer service and that "it's not [their] fault". I told him HE should call…I was not exactly being polite I am not going to lie [redacted]. Hakim proceeded to yell at me in the middle of his store [redacted]

I then spoke to the lovely lady behind the desk and she said she'll have to call the manager (Hakim)…so I said OK…Hakim spoke to my husband [redacted] My husband insisted we get some sort of discount or anything because of this mess…all we heard from Hakim was "it's not our fault"….

[redacted]

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Address: 35 Arrow Rd, North York, Ontario, Canada, M9M 2L4

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