ARROW MOTORS

Complaint: [redacted] I am rejecting this response because: The repairs were done by [redacted] I have the receipts for all the work that was done Arrow motors knows that the work was done .I also called them and told them about the parts and labor cost they said they can't help us at allWe just bought the car we did nothing to cause the problem with this car As far as the extended warranty goes Arrow motors are not saying how much the price was.the price was crazy it was to much money Arrow motors sold me a lemon I have receipts for the work that was done to the car the car spent more time in the repair shop then we drove it ,for Arrow motors to say that we caused the damage is a lie .I tried to get a vehicle exchange or money back but arrow motors salesman [redacted] said no I want a refund .I will forward copies of the receipts for the work that was done Regards, [redacted] ***

Arrow motors should be renamed, the con mans motors, I had nothing but grief from the guys who run this business You give them a ton of your personal information and paperwork and these guys sit on it for weeks if not monthsThey never call you, you have to call themI picked out a car and they literally sold the vehicle without ever calling me There famous line is, " we are busy taking care of the people who are right in front on us." They claim that they sell over cars, this is a lie I don't think they sell more then vehicles a month They try to get you in and out, so that they can avoid you ever evaluating them or looking into the way they do business They will never provide you with a car fax and anything similiar PLEASE DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE, ITS NOT WORTH THE HEADACHE....SIMPLY INSANE BUSINESS PRACTICES, THESE GUYS ALL EITHER NEED TO BE RE-TRAINED OR LET GO, THEY ONLY CARE ABOUT THE AMERICAN DOLLAR OH, THE OWNER IS NEVER AROUND, YOU HAVE NO IDEA WHERE THEY ARE GETTING THEIR VEHICLES FROM, AND THEY HAVE A VERY PRECARIOUS WARRANTY PROGRAMCONTINUE TO READ THE OTHER REVIEWS ON THESE GUYS(paul,mike and john)

Received business response via fax to Revdex.com -- scan is attached; text of response reads as follows: "We are sorry she had problems with the truck, I wish we could sell trucks that never break down! That truck ran very good for us and couldn't forsee any mechanical problemsShe did say she had it checked out before buying.To buy a truck with 167,miles and ten yrsold it would be foolish to think it wouldn't need repairs down the road!We have a copy of the buyers Guide that was in the window saying AS IS no warrantee! It has her signature on itThat means the seller has no obligation to fix any problem that arises after the sale.Ms has a used car warrantee law it state that cars must have less than 75,miles and be less than yr oldor be sold AS IS! There is no way we did anything to the computer we have no equipment to work on computersI talked to Jake at Unique Edge her mechanic, he said no way did I say Arrow Motors (modified) the computer to hide problems, he also said she wanted money back from him, even though she once worked for his company.Don ***Pres, Arrow Motors Inc."

Initial Business Response /* (1000, 9, 2015/05/19) */
Mrs *** called from the state of Washington inquiring about a car we had advertised for sale locally here in Mna Chevrolet caprice, 'owner with only 47,actual milesshe called close to times when buying the car, we discussed
the car and I 'specifically stated it was a great running and driving vehicle that was 'not 100% rust freeI personally drove the car, and continued using it everyday for over a week after purchasing itI went and picked up my grand children for Halloween with the car with the latest granddaughter being months old baby at the time and went out of town in the car with all the kids, along with son and his wife
the car is a very nice dependable car that I was PROUD to have on our lot for sale
we have discussed the car and transaction here at Arrow motors trying to figure out what exactly *** is complaining aboutI personally looked the car over thoroughly before I bought it directly from the original ownersalmost months prior to *** agreeing to buy it from usi looked for any frame rust out, any critical rust areasI was very impressed with the car and bought it
here are pictures of the car taken a few weeks before *** agreed to buy it
the car is SAFE and a great running and driving carsold reasonably at $2,'two thousand eight hundred with an additional $going to the city of Rochester
Initial Consumer Rebuttal /* (3000, 15, 2015/06/04) */
Received consumer response via e-mail to Revdex.comNote: Appears Ms *** attempted earlier to send this via e-mail, but Revdex.com did not receive itRe-opening case to include consumer response at this time
"*** ***
Auto Industry Liaison
Revdex.com of Minnesota
Dear Mr***,
I told Mr*** that he should have been a Hollywood actor & been a "professional liar",
And I should have been a lawyer & suited the pants off of him for his lies! I want to know why
Mr*** didn't keep that "fine fantasy car" for his family? And how did the family go for a
Ride in the Chevy Caprice when the front passenger door handle is broken because it rusted to The Frame according to ***- manager of *** Collision! According to every body shop manager I
Have talked to "rust" is the worst thing that can happen to a car!!!!!! I have talked to quite a number
Of body shops & they won't want to work on a vehicle with that horrible amount of rust!!!!!
I called on 1/29/after seeing the pictures of the Chevy on the internetI asked Mr***
To go out to the Chevy Caprice & look under it & tell me if the rust was a problemMr***
Said there was no problem with rust on this carThen how come *** at *** Collision said the
Car wasn't worth fixing when I talked to him about the the vehicle in questionYou can say it's a "fine
Car" till the "cows come home" & you won't make it a "fine vehicle"It does not run great either as the
Transport driver told me when he tried to start the car, he finally got it started! That car hasn't ran but Very little in plus yearsThat car has sat outside in total neglect! The chemical powder is still on the Car & "rusty away Every day it sits in the weatherLike the Attorney General rep told me the pictures Were misleading! And they are definitely misleading!
I wouldn't put a dog in that car little lone a newborn! The internal rust in the doors have chewed up
The doors making them a "safety issue"! The doors are absolute junk! I will not drive that car any
Where in that "rusted condition"! The "fine fantasy car" has screws holding on the trim so it won't
Drop off so you can see the "rat holes" in all doors & quarter panels where neglect, chemicals &
Water have allowed the metal of the doors, frame & body to rust uncontrolled! Rust just ate thru the
Bondo Bandaids that someone who owned that car paid to put on it to hide the REAL RUSTING ISSUE!!!!
Mr*** can pay me $for the transport fee & come get the rusted MESS!
I would invite you as a Revdex.com Employee to come to my address & see the RUSTED MESS! Or you could get
Someone from a Revdex.com Seattle area to drive to my address & look at the "fine rust mess"!
Mr*** can pretend all he wants, but The TRUTH STILL STANDS! The car has been seen
By my neighbors & it is a "site for Sore eyes"! They can all see what a liar Mr*** is!
Now you have to decide who is telling the truth & who is the liar!
***
***@yahoo.com"

**Revdex.com NOTE: Consumer appears to have responded twice on 7/-- once through Revdex.com's online system (directly below), and then via e-mail to Revdex.com's general e-mail box on (further below). I am rejecting this response because:; the vehicle acted up with in the first week, any reputable business would have helped in some way and stood behind their sale, in addition Jake at unique was never told who I purchased the vehicle from, and yes I did work for his mother the business owner not Jake,and yes he shorted me on my core money, he was a bridge to get the new engine; I actually did sales for his mother in mobility equipment/adaptations and elevators in the state of MN,WI; so I do know some thing about sales and the responsibility you have in a sale even though there are certain laws or regulations; those go to the way side when it is dealing with peoples lives and safetyand the vehicle seemed ok before purchase, but as we know now with in the first week the vehicle was stalling and quieting and when I had it in the first time to be diagnosed by unique edge their computer showed that some one tried deleting codes,and the engine was bad, I shared all this with your son,that is whom I was dealing with through this entire situation sense you were in Florida for the winter according to your son, and as we all know any time some one alters the computer like this on a vehicle it actually is a criminal offensenow even though you may not have; some one did before my purchase according to the computers info it showed what mileage it was done at You should have still stood behind the sale; helped some how, your son said he is down in my area at least once a month to car sales he could have made an effort to stop and see for him self now your son did offer to help with altering the motor in our conversations at the cost of $locking the phasers so it would be like an old motor systemthis was not the answer the motor was badI would like to see some effort in good faith by you in standing behind your sale, at this point I am at a loss either way I go I am out a lot of money.*** D.My response is I do not except; the vehicle acted up with in the first week, any reputable business would have helped in some way and stood behind their sale, in addition Jake at unique was never told who I purchased the vehicle from, and yes I did work for his mother the business owner not Jake,and yes he shorted me on my core money, he was a bridge to get the new engine; I actually did sales for his mother in mobility equipment/adaptations and elevators in the state of MN,WI; so I do know some thing about sales and the responsibility you have in a sale even though there are certain laws or regulations; those go to the way side when it is dealing with peoples lives and safetyand the vehicle seemed ok before purchase, but as we know now with in the first week the vehicle was stalling and quieting and when I had it in the first time to be diagnosed by unique edge their computer showed that some one tried deleting codes,and the engine was bad, I shared all this with your son,that is whom I was dealing with through this entire situation sense you were in Florida for the winter according to your son, and as we all know any time some one alters the computer like this on a vehicle it actually is a criminal offensenow even though you may not have; some one did before my purchase according to the computers info it showed what mileage it was done at. You should have still stood behind the sale; helped some how, your son said he is down in my area at least once a month to car sales he could have made an effort to stop and see for him self now your son did offer to help with altering the motor in our conversations at the cost of $locking the phasers so it would be like an old motor systemthis was not the answer the motor was badI would like to see some effort in good faith by you in standing behind your sale, at this point I am at a loss either way I go I am out a lot of money and just to let you know weeks ago the same intersection that it stalled on me at the busy time of day a lady was T-boned by another vehicle they used the jaws of life to recover her body her head was embedded in the windshield she was killed this makes a person think about consequences when it comes to thingsI am sorry but this could have been us.Hope to hear from you soon.*** ***

*** *** *** was supplied with a 3 month or 5,000 mile Power Train Only Warranty but was offered a longer term and better coverage at the time of purchase which he declined.  *** *** had a problem with the transmission within the...

time frame of the warranty. *** *** called *** *** and he was instructed to go to ***. *** *** offered to give the customer a used transmission, *** *** refused. On 5/8/14 *** *** paid $2165.00 minus a $100 deductible as per *** ***'s contract.  Other than what the Power Train Only Warranty covered, *** suggested the customer fix other repairs. We do not know if these repairs were completed and or who worked on the vehicle.        The vehicle was driven without having the necessary repairs done that we know of and ultimately the car overheated causing other damage to the vehicle.   Purchasing an extended warranty, which is offered to all customers is the only way repairs are resolved and covered.  *** *** declined to purchase an extended warranty.   *** *** agreed to and signed the contract at time of delivery to the Power Train Only Warranty from *** *** Company, which we have all documents to support.        *** *** is looking for a full refund.  Due to the fact that the repairs were neglected, the vehicle was continually driven while overheating, *** *** should be responsible for all repairs due to  continuing to driving the vehicle while it was overheating and thus causing severe damage.Arrow Motors is not at fault and therefor not responsible for any compensation. Thank You,*** ***

Complaint: [redacted]
I am rejecting this response because:
The repairs were done by [redacted] I have the receipts for all the work that was done . Arrow motors knows that the work was done .I also called them and told them about the parts and labor cost they said they can't help us at all. We just bought the car we did nothing to cause  the problem with this car . As far as the extended warranty goes Arrow motors are not saying how much the price was.the price  was crazy it was to much money . Arrow motors sold me a lemon . I have receipts for the work that was done to the car the car spent more time in the repair shop then we drove it ,for Arrow motors to say that we caused the damage is a lie .I tried to get a vehicle exchange or money back but arrow motors salesman [redacted] said no . I want a refund .I will forward copies of the receipts for the work that was done
Regards,[redacted]

Received business response via fax to Revdex.com -- scan is attached; text of response reads as follows: "We are sorry she had problems with the truck, I wish we could sell trucks that never break down! That truck ran very good for us and couldn't forsee any mechanical problems. She did say she had it...

checked out before buying.To buy a truck with 167,000 miles and ten yrs. old it would be foolish to think it wouldn't need repairs down the road!We have a copy of the buyers Guide that was in the window saying AS IS no warrantee! It has her signature on it. That means the seller has no obligation to fix any problem that arises after the sale.Ms has a used car warrantee law it state that cars must have less than 75,000 miles and be less than 8 yr old. or be sold AS IS! There is no way we did anything to the computer we have no equipment to work on computers. I talked to Jake at Unique Edge her mechanic, he said no way did I say Arrow Motors (modified) the computer to hide problems, he also said she wanted money back from him, even though she once worked for his company.Don [redacted]Pres, Arrow Motors Inc."

I had an awesome experience with [redacted] from Arrow Motors , He was excellent in getting me the perfect car which would fit my budget and my driving needs. He even helped me despite having bad credit, despite this he helped me in getting a chance to get this car. [redacted] had helped my Sister and her husband purchased their Honda Pilot , they recommended [redacted] to my parents who were also desperate in getting a car and since I got positive feedbacks I went to [redacted] and they were so right. [redacted] is a wonderful person,Good Christian Man , he was trurthful with the sale from start to end. In my deperation, I needed the car and the only time I could come was on a Holiday( Labor Day) They were off that day however , [redacted] was very accomodating and even came on his dayoff , just to help me out.
I would definitely recommend Arrow Motors, please contact [redacted] to assist you in wiht your neds, I guarantee you would have a good car and a great sale.

Arrow motors should be renamed, the con mans motors, I had nothing but grief from the guys who run this business. You give them a ton of your personal information and paperwork and these guys sit on it for weeks if not months... They never call you, you have to call them.. I picked out a car and they literally sold the vehicle without ever calling me. There famous line is, " we are busy taking care of the people who are right in front on us." They claim that they sell over 100 cars, this is a lie. I don't think they sell more then 20 vehicles a month. They try to get you in and out, so that they can avoid you ever evaluating them or looking into the way they do business. They will never provide you with a car fax and anything similiar. PLEASE DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE, ITS NOT WORTH THE HEADACHE....SIMPLY INSANE BUSINESS PRACTICES, THESE GUYS ALL EITHER NEED TO BE RE-TRAINED OR LET GO, THEY ONLY CARE ABOUT THE AMERICAN DOLLAR. OH, THE OWNER IS NEVER AROUND, YOU HAVE NO IDEA WHERE THEY ARE GETTING THEIR VEHICLES FROM, AND THEY HAVE A VERY PRECARIOUS WARRANTY PROGRAM.. CONTINUE TO READ THE OTHER REVIEWS ON THESE GUYS(paul,mike and john)

Review: I bought a 2008 [redacted]r with a 90 day warranty in good faith from Arrow Motors. Two weeks in the tansmission went and radiator was leaking and fan clutch was not working and the axel seal was leaking I ask the deale[redacted] if I could give the car back and to get my money back or to exchanged for another car [redacted], SAID impossible because you have loan with a bank but he said to call the warranty company to put in the claim which I did . The name of the warranty company is [redacted] . I brought the car to where they told me too which was [redacted] THE OWNER OF [redacted] SAID THAT WARRANTY COMPANY WANTED TO USED JUNK YARD PARKS TO FIXS THE TRANSMISSION WHICH [redacted] REFUSED TO USED JUNK YARD PARTS AFTER ARGUING WITH THE WARRANTY COMPANY [redacted] GOT THE PARTS TO FIX THE TRANSMISSION FROM THE [redacted] . THE WARRANTY COMPANY SAID THAT RADIATOR AND THE FAN CLUTCH AND THE AXEL SEAL WAS NOT COVERED WHICH COSTED $1448.91 DOLLARS,I CALLED [redacted] FROM ARROW MOTORS FOR HELP TO PAY OR TO SPLIT THE COST HE SAID NO.AFTER PAYING FOR THE REPAIRS TWO AND HALF MONTHS LATER THE CAR OVER HEATING WHILE MY WIFE WAS DRIVING ON THE ROAD THE HEADS WEAR WARP ON THE ENGINE THE WARRANTY COMPANY SAID IT REFUSE TO PAID FOR REPAIRS SAY THAT WE WERE DRIVING IT WHILE THE CAR WAS OVER HEATED WHICH IS FALSED ONCE MY WIFE PULLED OVER WHEN SHE Saw THE RED LIGHT ON THE DASH BOARD AND GOT IT TOWED TO THE REPAIR SHOP.THE WARRANTY COMPANY SAID IT IS WEAR AND TEAR ON THE CAR AND SAID THE CYCLINDER WALLS WERE SCRATCH AND NOTHING IS COVER.I HAD TO PUT A USDED ENGINE REPLACEMENT WHICH COST $4611.13.I FEEL THAT THE DEALERSHIP SOLD ME A BAD CAR AND A BAD WARRANTY POWER TRAIN COVERAGE .WE DID NOT ABUSE THE CAR WHICH THE DEALERSHIP AND THE WARRANTY COMPANY CLAIMS.Desired Settlement: PAYING $8000 DOWN FOR $5000 A LOAN $1448.91 FOR RADIATOR FAN CLUTCH AXEL SEAL FOR REAR AXEL. AND REPLACEMENT USDED ENGINE WITH COST $4611.13 TOTAL $19012.14 AND TAKE THIS CAR BACK !! OR PAY FOR THE COST OF REPAIRS

Business

Response:

[redacted] was supplied with a 3 month or 5,000 mile Power Train Only Warranty but was offered a longer term and better coverage at the time of purchase which he declined. [redacted] had a problem with the transmission within the time frame of the warranty. [redacted] called [redacted] and he was instructed to go to [redacted]. [redacted] offered to give the customer a used transmission, [redacted] refused. On 5/8/14 [redacted] paid $2165.00 minus a $100 deductible as per [redacted]'s contract. Other than what the Power Train Only Warranty covered, [redacted] suggested the customer fix other repairs. We do not know if these repairs were completed and or who worked on the vehicle. The vehicle was driven without having the necessary repairs done that we know of and ultimately the car overheated causing other damage to the vehicle. Purchasing an extended warranty, which is offered to all customers is the only way repairs are resolved and covered. [redacted] declined to purchase an extended warranty. [redacted] agreed to and signed the contract at time of delivery to the Power Train Only Warranty from [redacted] Company, which we have all documents to support. [redacted] is looking for a full refund. Due to the fact that the repairs were neglected, the vehicle was continually driven while overheating, [redacted] should be responsible for all repairs due to continuing to driving the vehicle while it was overheating and thus causing severe damage.Arrow Motors is not at fault and therefor not responsible for any compensation. Thank You,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The repairs were done by [redacted] I have the receipts for all the work that was done . Arrow motors knows that the work was done .I also called them and told them about the parts and labor cost they said they can't help us at all. We just bought the car we did nothing to cause the problem with this car . As far as the extended warranty goes Arrow motors are not saying how much the price was.the price was crazy it was to much money . Arrow motors sold me a lemon . I have receipts for the work that was done to the car the car spent more time in the repair shop then we drove it ,for Arrow motors to say that we caused the damage is a lie .I tried to get a vehicle exchange or money back but arrow motors salesman [redacted] said no . I want a refund .I will forward copies of the receipts for the work that was done

Regards,

I had an awesome experience with [redacted] from Arrow Motors , He was excellent in getting me the perfect car which would fit my budget and my driving needs. He even helped me despite having bad credit, despite this he helped me in getting a chance to get this car. [redacted] had helped my Sister and her husband purchased their Honda Pilot , they recommended [redacted] to my parents who were also desperate in getting a car and since I got positive feedbacks I went to [redacted] and they were so right. [redacted] is a wonderful person,Good Christian Man , he was trurthful with the sale from start to end. In my deperation, I needed the car and the only time I could come was on a Holiday( Labor Day) They were off that day however , [redacted] was very accomodating and even came on his dayoff , just to help me out.
I would definitely recommend Arrow Motors, please contact [redacted] to assist you in wiht your neds, I guarantee you would have a good car and a great sale.