Sign in

Arrow Pipeline Repair Inc

Sharing is caring! Have something to share about Arrow Pipeline Repair Inc? Use RevDex to write a review
Reviews Arrow Pipeline Repair Inc

Arrow Pipeline Repair Inc Reviews (2)

Review: I hired this company to perform a slab leak inspection on a property I owned and was listed for sale. The inspection was completed, but to date I have never received a report. I made numerous attempts to obtain this report and to have this business return one of many of my phone calls. Even without receiving the official report, I provided this company with my credit card information, not once but twice. I instructed them not to charge me until 1) I was provided with the report and 2) my quote was for $225.00 and they were billing me $250.00. Despite the fact that I left numerous messages, including an urgent one today, I have NEVER received one returned phone call. Today, I asked to speak to the owner of the company, I was told he was not available. I spoke to [redacted], and I was assured that I would receive a return call from [redacted], her supervisor today. I did not. I received a letter from [redacted], threatening to affect my credit if I did not respond by today. Ironically, in this letter it refers to me as a "customer who has made no attempt at payment or communication with us," which is what I have tried to do at least a half a dozen times. In fact, at least two of my messages were directly to [redacted].Desired Settlement: 1) Since I was not provided with this report in a timely manner AND I am no longer in need of said report, I do not feel I owe them anything.

2) No negative impact on my credit report

3) Phone call from the Principal of this company

4) A written statement from this company, noting that my account with them is clear

Consumer

Response:

My complaint against Arrow Pipeline has been resolved to my satisfaction. Please note that on the above referenced file. Thank you for your assistance and I can be reached at 818.398.8078, if you have any questions.

Review: On January 11, 2016, one of Pacific Drain's technicians whose name is, I believe, [redacted], performed a roto-rooter at my house, following which he recommended a camera checkup of the sewage pipes at an additional cost. I mentioned to him that there were two areas at the house that were clogged, and he replied that the two areas can be camera-checked simultaneously for the same charge that he quoted me, as a result of which I consented.

On January 18, another technician, [redacted], conducted the camera check on one side of the property and concluded that there were roots blocking the sewer pipes. He marked the area where he believed the blockage was. I then asked him to check the other blockage area as per our agreement. He stated something to the effect that there was no need for further checks since the blockage that he identified was the cause of the other blockage.

Subsequently, I have had the blockage cleared. Unfortunately, the pipes in the other area are still blocked. I already called the company twice, once on February 4 and once on February 10, requesting that the company send a technician to camera-check that area, since this was part of my charge and was supposed to have been done when Mr. [redacted] was here.

During each call I was told that someone would get back to me shortly. No one did. On February 16 I sent a letter with a content similar to this complaint with the same request. No one contacted me so far.Desired Settlement: the company should send a technician to camera-check the rest of the pipes, since this was part of my charge and was supposed to have been done the first time around.

Check fields!

Write a review of Arrow Pipeline Repair Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Arrow Pipeline Repair Inc Rating

Overall satisfaction rating

Description: Plumbing Drains & Sewer Cleaning

Address: 1330 Park Center Dr #101, Vista, California, United States, 92081

Phone:

Show more...

Web:

This website was reported to be associated with Arrow Pipeline Repair Inc.



Add contact information for Arrow Pipeline Repair Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated