Arrow Plumbing

Arrow Plumbing did service Mr [redacted] on 10/04/where our plumber, ***, installed the customer supplied Moen cartridge in the lav faucet in the bath off the front entry way [redacted] is an excellent plumber and in fact, has the most experience of all our plumbersHe is very detailed, organized and knowledgeable Sometimes it is frustrating for our plumber's when a customer tries to fix issues themselves, because they do not have the opportunity to see the original issue with the item or what exactly the customer did or didn’t doWe had scheduled a return visit on 11/2/16, between 9-11am and on this particular day, [redacted] was running behind schedule Our policy is to contact the customer if we are running behind schedule which is what we didWe do not have notes on whether we left a message for the customer or no one answered the phone Not hearing back from the homeowner, we assumed that the problem may have fixed itself Overtime typically with the oil and movement of the cartridge it becomes more flexible The first time we have heard the dissatisfaction from Mr [redacted] was through this complaint at the Revdex.com today Had we heard about it sooner, we would have reached out to the customer for resolution We strive to meet or exceed our customer’s expectations We do not find fault in the work we did or how it was handled and back our plumber’s knowledge 100%That being said, if the customer is requesting his $back, we have no problem in doing that [redacted] has been to his house several times before and it’s too bad that he did not reach out to us directly

I called Arrow Plumbing about a leak underneath my kitchen sinkIt was on a SundayThey charged me just to come outAndy told me to fix it would cost and that the would be taken off if they fixed itHe also recommended a place that could do it cheaperI said okay, I will call themI decided to go ahead and use Arrow since I had used them beforeI called the operator to schedule and I told her that Andy said the would be taken off and she said yes we can do thatWhen they sent someone else out , the first thing he said was they would not take off the and denied that they told me thatAndy lied and said he did not tell me that and even the operator lied and said she did not tell me that DO NOT USE THEM !!!

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Contact Name and Title: [redacted] ***/owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@ArrowPlumbingInc.com [redacted] ***, I am very sorry you were not happy with our servicesThis is the first time I am hearing about your experience and I assure you if you had called about this, it would have been addressed accordingly From what I understand you thought the service call was going to be a free estimateI apologize that there was a miscommunicationThe service tech in fact did service work for you which included replacing a battery for your backup systemYou are saying the battery is inferior but it checked out fine when we were thereThere is a chance there is something wrong with the charger unit itselfThat cannot be proved without actually taking and testing the chargerI say this because we find it happens often As for the pricing of the battery, we would never tell a homeowner the prices of material sold in homecenters; because we don't price them out thereWe do though have no problem with homeowners supplying their own material for jobs When it comes to the "no charge" plug, once again, I think it was a miscommunication As per the desired resolution you have stated, when the battery is brought to our shop by you, I will refund $for the batteryAs for the rest of the invoice total, I think it would be better if we spoke by phoneWe are a fair company and I believe we can work this out so that you are happy