On February 4th [redacted] purchased a Jeep Grand CherokeeHe purchased the vehicle on an basis but purchased an extended warrantyHe notified the safes person on the 6th that his vehicle wouldn't start and didn't know what was wrong with itMr [redacted] replaced the battery thinking that would fix his problem which it did notHe asked his salesperson what we were going to do about it since he just bought it and it wouldn't startWe informed him someone from service would contact him to dispatch a tow truck and provide him with a loaner vehicle to driveKahio provided this service as well as a new starter at no charge as an act of goodwill, Mr [redacted] asked us about the speakers not working when he was picking up his loaner and dropping off his car and we informed him we could look at them but there would be a charge to do soHe declined that work to be done [redacted] also informed the salesperson he wanted to keep the speakers out of his trade in to put in his new car, which we were fine with [redacted] picked up the Jeep Monday and came back Monday evening [redacted] informed me the cruise control was not working and the speakers still didn't workI told him I would look at them both and find out what was wrong and we would go from there on who would pay for the repairHe said he needed a few items out of his car and asked me to unlock his car for him to do soI gave the key to the service manager and [redacted] left in his loaner carOur lot attendants check our entire lot to make sure all cars are locked, including service cars, and we left for the evening around 8:pmTuesday morning I arrived to see the Police on our lot and several cars (8) with the windows broken, one of which is Mr***'sAfter reviewing the video footage we see our loaner car we gave [redacted] pull in at 2:am and as several windows are broken we see the loaner pull up next to Mr***'s Jeep and then his Jeep drive away for about minutesWe were told by the Police a car dealer down the street also experienced the same type of vandalismOnce the Jeep returned we noticed a car pull in and immediately back out and our loaner car speed awayWe also discovered the keys to ***'s Jeep in the ignition and we had his keys locked up inside the dealershipWe called [redacted] to inform him of the situation and the vandalism and his first words to our service manager was "is it damaged enough that I don't want it back? When [redacted] arrived in our loaner he had a cigarette in his mouth smoking in our carHe was not very cordial upon entering the dealershipOur car was inspected, the keys were in the Ignition as well and [redacted] was given his keys back and asked to leaveOur policy for damage or theft and such is no different than if you had damage in Walmart's parking lotMr [redacted] needs to call his insurance company to report his claim for damageBeing his vehicle was purchased and he has an extended warranty he can take his business elsewhere as we don't wish to service his needs, Our repair order reads as follows: I hereby authorize the repair work herein set forth to be done along with the necessary material and agree that you are not responsible for loss or damage to vehicle or articles left in vehicle In case of fire, theft, or any other cause beyond your control or for any delays caused by the unavailability of parts or delays In parts shipments by the supplier or transporterI hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways or elsewhere for the purpose of testing and/or inspectionAn express mechanic's lien is hereby acknowledged on the vehicle to secure the amount of repairs thereto [redacted] Sales Manager
On February 4th [redacted] purchased a Jeep Grand CherokeeHe purchased the vehicle on an basis but purchased an extended warrantyHe notified the safes person on the 6th that his vehicle wouldn't start and didn't know what was wrong with itMr [redacted] replaced the battery thinking that would fix his problem which it did notHe asked his salesperson what we were going to do about it since he just bought it and it wouldn't startWe informed him someone from service would contact him to dispatch a tow truck and provide him with a loaner vehicle to driveKahio provided this service as well as a new starter at no charge as an act of goodwill, Mr [redacted] asked us about the speakers not working when he was picking up his loaner and dropping off his car and we informed him we could look at them but there would be a charge to do soHe declined that work to be done [redacted] also informed the salesperson he wanted to keep the speakers out of his trade in to put in his new car, which we were fine with [redacted] picked up the Jeep Monday and came back Monday evening [redacted] informed me the cruise control was not working and the speakers still didn't workI told him I would look at them both and find out what was wrong and we would go from there on who would pay for the repairHe said he needed a few items out of his car and asked me to unlock his car for him to do soI gave the key to the service manager and [redacted] left in his loaner carOur lot attendants check our entire lot to make sure all cars are locked, including service cars, and we left for the evening around 8:pmTuesday morning I arrived to see the Police on our lot and several cars (8) with the windows broken, one of which is Mr***'sAfter reviewing the video footage we see our loaner car we gave [redacted] pull in at 2:am and as several windows are broken we see the loaner pull up next to Mr***'s Jeep and then his Jeep drive away for about minutesWe were told by the Police a car dealer down the street also experienced the same type of vandalismOnce the Jeep returned we noticed a car pull in and immediately back out and our loaner car speed awayWe also discovered the keys to ***'s Jeep in the ignition and we had his keys locked up inside the dealershipWe called [redacted] to inform him of the situation and the vandalism and his first words to our service manager was "is it damaged enough that I don't want it back? When [redacted] arrived in our loaner he had a cigarette in his mouth smoking in our carHe was not very cordial upon entering the dealershipOur car was inspected, the keys were in the Ignition as well and [redacted] was given his keys back and asked to leaveOur policy for damage or theft and such is no different than if you had damage in Walmart's parking lotMr [redacted] needs to call his insurance company to report his claim for damageBeing his vehicle was purchased and he has an extended warranty he can take his business elsewhere as we don't wish to service his needs, Our repair order reads as follows: I hereby authorize the repair work herein set forth to be done along with the necessary material and agree that you are not responsible for loss or damage to vehicle or articles left in vehicle In case of fire, theft, or any other cause beyond your control or for any delays caused by the unavailability of parts or delays In parts shipments by the supplier or transporterI hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways or elsewhere for the purpose of testing and/or inspectionAn express mechanic's lien is hereby acknowledged on the vehicle to secure the amount of repairs thereto [redacted] Sales Manager