Arrow Sanitary Service

The unit delivered did not have a broken door*** *** told us when he called in that the lock was not workingWe sent out a new unit and the delivery driver actually exchanged the toilet down the street by accidentIt was his first week on the job and he made an honest mistakeWhen *** ***
called our office and told us the unit was not exchanged and we figured out what happened we rectified the situation immediately! It was our understanding that this had been taken care ofWe have had no further issues or complaints from Mror *** ***
I hope this clears this up immediately
Sincerely:
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Completely fed up with this companyI am on the phone with them once a month in regards to issues on fulfilling their end of the contractI have had tenants complain multiple times that trash isn't getting picked up, their trash is thrown all over the street by the garbage company, etcAs someone paying $a month for services, I expect them to fulfill their end of the bargain
I call and they continuously say it isn't their fault and that it's on our tenants end and it's not their faultContinuously interrupt meNot good business at all

Arrow Sanitary has engaged in an escalating campaign to harrass me and our family.
They suspended service without notice and began dunning me afterward for something like $40.
After agreeing to restart service they took all our containers.
One of their workers angrily spilled trash all over the street twice.
The shame is that we are bound to them by city contract. They (Arrow) do not care about any inconvenience they inflict.

Completely fed up with this company. I am on the phone with them once a month in regards to issues on fulfilling their end of the contract. I have had tenants complain multiple times that trash isn't getting picked up, their trash is thrown all over the street by the garbage company, etc. As someone paying $90 a month for services, I expect them to fulfill their end of the bargain.

I call and they continuously say it isn't their fault and that it's on our tenants end and it's not their fault. Continuously interrupt me. Not good business at all

Review: WE LEASED A PORTABLE TOILET FROM COMPANY. IT WAS DELIVERED WITH A BROKEN DOOR. WE HAVE BEEN LIED TO ON AT LEAST TWO SEPARATE OCCASIONS ABOUT THEIR COMING TO RESOLVE THE ISSUE. UNIT IS AT A PICNIC AREA WITH NO RESIDENCE, AND IT HAS CAUSED BOTH MY SISTER AND I CONSIDERABLE TIME WAITING FOR THEM ON THE DAYS THEY TOLD US THEY WOULD BE OUT.Desired Settlement: WE NO LONGER WILL DEAL WITH THIS COMPANY; THEY NEED TO COME PICK UP THEIR UNIT.

Business

Response:

The unit delivered did not have a broken door. [redacted] told us when he called in that the lock was not working. We sent out a new unit and the delivery driver actually exchanged the toilet down the street by accident. It was his first week on the job and he made an honest mistake. When [redacted] called our office and told us the unit was not exchanged and we figured out what happened we rectified the situation immediately! It was our understanding that this had been taken care of. We have had no further issues or complaints from Mr. or [redacted].

I hope this clears this up immediately.

Sincerely: