Arrow Upholstery & Drapery

Complaint: [redacted]I am rejecting this response because:The companies response to the email below, was that they have been trying to reach out to me several times. They have NEVER tried to reach out to me. They are still trying to avoid their responsibility. Very disappointed in this company. They completely took advantage of me  by stating that this would be taken care of and they never did.  If I cannot get a resolution through Revdex.com I will be seeking legal counsel. [redacted] promised that they would change out the curtain rod because it did not function properly due to the weight of the curtains.The reason I did not want [redacted] to come back to my home is because every time I tried to address my concerns  with him he would try to downplay them and not address it. [redacted] sold me a more expensive fabric for the draperies telling me that the draperies would hang better if the drapery was not a cheaper fabric. Currently my draperies look like wedding dresses they flair at the bottom and one side looks entirely different than the other.  These draperies are in my main living room and I have to look at them every time I walk in there and I feel ripped off.  I expressed my concerns to the owner, [redacted]. During several different phone calls  with [redacted]  he promised me that this situation would be taken care of.  I requested he not send Scott. [redacted] assured me he would not send [redacted] if I felt uncomfortable with him that he would send the installer.   [redacted]  promised me he would also come out and take a look at the drapery on several occasions and he never came. He always had an excuse, one time it was because he was going away for the month of November, another time it was because he said there was no one to correct the draperies in December because he had no one to work.  He promised me that in January that this would all be taken care of. They have completely dismissed my concerns  giving me the runaround. This whole situation has caused great distress and discomfort for me and I feel I have been taken advantage of. I coul have asked for my money back but all I wanted was to get the situation corrected and have the beautiful draperies that I paid $4,500  I have attached two photographs of the left side of the curtains and the right side of the curtains. You Can see that they don't even look the same  the flare is unacceptable.  Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted] promised that they would change out the curtain rod because it did not function properly due to the weight of the curtains.The reason I did not want [redacted] to come back to my home is because every time I tried to address my concerns  with him he would try to downplay them and not address it. [redacted] sold me a more expensive fabric for the draperies telling me that the draperies would hang better if the drapery was not a cheaper fabric. Currently my draperies look like wedding dresses they flair at the bottom and one side looks entirely different than the other.  These draperies are in my main living room and I have to look at them every time I walk in there and I feel ripped off.  I expressed my concerns to the owner, [redacted]. During several different phone calls  with [redacted]  he promised me that this situation would be taken care of.  I requested he not send Scott. [redacted] assured me he would not send [redacted] if I felt uncomfortable with him that he would send the installer.   [redacted]  promised me he would also come out and take a look at the drapery on several occasions and he never came. He always had an excuse, one time it was because he was going away for the month of November, another time it was because he said there was no one to correct the draperies in December because he had no one to work.  He promised me that in January that this would all be taken care of. They have completely dismissed my concerns  giving me the runaround. This whole situation has caused great distress and discomfort for me and I feel I have been taken advantage of. I coul have asked for my money back but all I wanted was to get the situation corrected and have the beautiful draperies that I paid $4,500  I have attached two photographs of the left side of the curtains and the right side of the curtains. You Can see that they don't even look the same  the flare is unacceptable.  
Regards,
[redacted]

[redacted] called (Arrow Upholstery) July 2016 for someone to come out to measure and show her fabrics for her living room windows. She placed her order on July 18, 2016 for 1 large cornice board, 3 smaller cornice boards, and I pair lined draperies on a traverse rod for $4500 including tax. We...

installed the draperies at the time frame we promised Ms. [redacted] 8 weeks once the order was placed. [redacted] the installer and [redacted] the sales consultant was at the install on September 23 and Installed everything on the contract and paid [redacted] by credit card after installation. Several weeks after the installation she called [redacted] and was displeased with the way the drapes were hanging and how they operate. [redacted] had [redacted] the installer come out and checked the hardware and everything operated normally. The drapes will require two hands to open do to the size 175" wide by 101" long with lining. Customer also did not like how the drapes were hanging and do to the size of the drapes and being operable they will never be perfectly straight vertically. [redacted] several times after [redacted] visit try to call and talk to her about the drapes but she refused to talk to him. If you have any questions please call or email us  at [redacted]Thanks[redacted]