Arrowhead Collections

I had a bill that unknown to me went to this collection agency in October Once I go the notice, I called and paid it in full the moment I got itthe very same month, and on my credit report shows Nov
When I called the agency and notified them of the fact that I pay all bills in time, and this one for some reason in many medical bills from a medical visit was not presented to me, they were happy to take the payment, and closed out the account
When I noticed this on my credit report, I called back and asked that it may be removed from my credit, since it was not a long standing account, or any discount to the full balance due, their response was rude, crude, and very unprofessional
They stated there is nothing they can do, and they wont do anything about itHere I am, 3+ years later, and still on my credit report, even though paid within days of notice, as verified on the credit report and their own records, their response was again crudeStating 'If you cann

Mr***, We spoke to your legal representatives at LERNER AND ROWE ***. They advised that your case settled approximately one year ago, the money was dispersed at that time, and that our client (VALLEY ANESTHESIOLOGY) was NOT paid. We also
checked with our client and as of yesterday (June 14, 2016) they had not received any payment of any kind on your account. If you wish to satisfy this obligation I will be happy to remove it from your credit history. Please contact me direct at *** if I can be of any further assistance.Sincerely,*** ***

I have called several times to settle this debt and there is only a message machineI have left messages and they have not called me back to settle the debtThere is not any information to pay online eitherIf this goes on any longer it will go on my credit report

Mr***, Initially I would like to apologize for any inconvenience caused you by this situation. Below I have addressed this complaint from two different perspectives, accuracy of our information and the customer service angle.Accuracy - Our records
indicate this obligation was placed with us 03/05/2012. Seven months later, after several letters and phone attempts to reach you were unsuccessful, this account was reported to the credit bureau. Two weeks later the account was satisfied and consequently reported to the bureau as paid in full per the requirements of the credit bureau. Perhaps you are confusing this with a different invoice we serviced that was paid by you on 12/30/within two weeks of placement with our company. That situation was never reported to the bureau. Customer Service - Our company objective is to make every customer interaction as pleasant as possible. Obviously we failed in this situation. Consequently, I requested this account be deleted from your credit history as of today. Please be advised the bureau has thirty days to execute our request. Please contact me direct with any questions or concerns.Sincerely,*** ** ***
***

This debt has been resolved over a year ago, they can call and verify that this is no longer outstanding I have called several times to talk to customer service and nobody will return my call This has affected my credit and want this issue cleared

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have made direct contact with Valley Anesthesiologists and am awaiting their resultsThanks

I regret we were closed for an extended holiday weekend when you attempted to reach us.   I am very pleased we were able to reach you yesterday to resolve this to your satisfaction.   Your account is paid in full and there was NO derogatory credit reporting.   Please...

let me know if we can be of any further assistance.Thank you!Randy E[redacted]

This bill was for an emergency helicopter transport not a hospital.   Our client's paperwork indicates the patient did not complete the necessary documents authorizing the VA coverage over Medicare coverage.   None the less, we have agreed to delete this account from patient's...

credit report as if it never happened per his request.   Please allow up to 30 days for the report to be corrected by the bureau.Sincerely,[redacted]Arrowhead Collections

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Review: They put derogatory remarks on my credit report without contacting me about the issue. Never received a phone call or mail informing me I had a bill with them.Desired Settlement: Take the credit report down.

Business

Response:

We have agreed to remove this account from Mr. [redacted]'s credit report per his request.

We spoke to him today and were able to clarify the specifics of his account. Please let me know if you require any additional information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Your company should have contacted me prior to putting derogatory information on my credit report. Your company allegedly sent me correspondence through the mail which I never received.]

Regards,

Review: I was contacted by the physicians who hired Arrowhead about a medical bill for my daughter. Since I did not recognize the service, I had disputed the claim and requested validation. For validation, I was sent a copy of the same bill which showed nothing to substantiate the claim. I called them back and asked them to send me something with my name on it since it was in my Ex-Wife's name. She was not even present for the procedure or any part of the process leading up to my daughter's surgery. They refused and the office manager yelled at me. A few months later, I got a call from Arrowhead. I asked for the same validation and was given a copy of the bill. I then re-disputed the claim and was told that it would be then placed on my credit. Under the [redacted], this is a violation.Desired Settlement: The desired outcome is a) Wipe the balance as it is not valid. b) Strike the record from any credit report.

Business

Response:

Please be advised we have requested this be removed from your credit record while we resolve this dispute.Although this debt has already been confirmed by our client, we will request they send a copy of the authorization for this treatment and a copy of your insurance explanation of benefits to you. This may take several weeks. If this is time sensitive, you can quickly obtain a copy from your insurance company ([redacted]). Our records indicate there was a minor patient (listed as your daughter [redacted]) that received treatment on July 22, 2011 and was covered by a policy under your name. Our records also show that [redacted] insurance paid $902.72 towards the bill indicating they received the appropriate authorization. The placement to us was listed under [redacted] so presumably she authorized the treatment. [redacted] also determined the amount owed. We have not added any fees or interest and we are only requesting the amount owed as determined by [redacted] so if you disagree with the amount, they can help you with that. Please contact me direct at [redacted] if we can be of further assistance.Sincerely,[redacted] Please notify me as soon as possible if any our information is not accurate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] is the minor's mother and is not the insured and can not authorize treatment nor was she involved or around during this timeframe. We have long since been divorced and I am the primary custodian of the minor, [redacted] and handled 100% of any medical decicions for her. Acceptable validation of the debt would be a contract, invoice or authorization signed by myself for the service. Since [redacted] and I were divorced long before this procedure and it was submitted under her name, you have no legal recourse against me. The item should be permanently removed from my credit and dismissed.I am going to advise [redacted] to also dispute this claim tdue to the reasons listed above.I/We look forward to your response.Regards,[redacted]

Business

Response:

The law is very clear on this subject. Biological parents and spouses of biological parents at the time of service are legally liable for medical bills incurred by minor patients. As far as providing a signed authorization, our client is prohibited from releasing any medical documents until you sign an authorization for release of records with the treating facility's medical records department. Since you and [redacted] both deny authorizing treatment, both refuse to pay for your daughter's treatment, and this is such a small balance, we are going to cancel this debt and permanently remove it from both of your credit reports in order to satisfy your dispute. Please confirm this dispute has been satisfied and feel free to contact me with any questions.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have found on my credit report Arrowhead collections linked to an amount of money owed. I have not received a letter in regards to this debt nor have I received a call or any notice about a debt owed to them. It has been reported to all agencies and I want it removed and settled. I have tried contacting this business and their phones just lead to a voice mail and with no returned call back. I believe it was unfair to have reported this debt to all 3 credit agencies and not have a chance for me to speak to someone about this debt or pay or settle it before having it reported. I am in awe of the lack of communication they have with the other party.Desired Settlement: I WANT THIS REMOVED FROM ALL 3 CREDIT REPORTING AGENCIES and to settle this debt permanently and be able to speak to someone about it.

Review: "Company" purchased a past due but invalid billing from a local Hospital, for emergency services provided to me by the subject hospital. That billing was invalid because, over my protestations to the contrary notwithstanding, , they purposely failed to follow the Veterans Administration (VA) protocol for rendering such services to military persons enrolled in the . VA Medical program. That protocol requires that any civilian medical facility that provides such to an enrolled veteran first stabilize the veteran only, then secure the VA's instructions to either further treat him/her OR to immediately transfer them to the nearest VA hospital forthwith. The hospital did not ask for or otherwise receive any such instruction(s) from the Phoenix VA. Instead, they opted to admit, treat and keep me as a relative prisoner for three (3) days. Over those 3 days, I asked numerous times when a transfer was to be. No one ever answered me. I informed "Company" of this by certified mail but they opted to severely damage my credit instead of returning the billing to the hospital. My credit was downgraded from about 800 to about 700 as a result.Desired Settlement: Cancel my billing by "Company" and correct the damage to my credit rating.

Business

Response:

This bill was for an emergency helicopter transport not a hospital. Our client's paperwork indicates the patient did not complete the necessary documents authorizing the VA coverage over Medicare coverage. None the less, we have agreed to delete this account from patient's credit report as if it never happened per his request. Please allow up to 30 days for the report to be corrected by the bureau.Sincerely,[redacted]Arrowhead Collections

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,