Arrowhead Credit Union

Dear Ms [redacted] ,I am responding to the complaint filed with the Department of Business Oversight (DBO) we received on December 28, regarding your ATM depositYou filed a duplicate complaint with Revdex.com (Revdex.com) that we received January 3,2017.Arrowhead Credit Union continually strives to provide exceptional service and it appears we fell short in meeting your expectations to resolve this matter in a timely m***er, for that I sincerely apologizeWe appreciate your patience.We were aware of this issue and had already been working with your Credit Union and the card processors to post the necessary adjustment to your accountI contacted you on December upon receipt of your complaint to obtain additional information regarding any fees charged as a result of the unposted ATM depositWe confirmed your account was credited for the entire amount of the disputed transaction on December 28,Any associated fees have also been reimbursed which resolved this matter.If you need further assistance, please feel free to contact me at ###-###-#### or Birgitta Schindler from PriorityONE Credit Union of Florida at ###-###-####.Sincerely, [redacted] SVP/Chief Risk OfficerArrowhead Credit Union

Initial Business Response /* (1000, 5, 2016/03/31) */
Contact Name and Title: [redacted], VP/Audit
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@arrowheadcu.org
Arrowhead Credit Union was able to release funds to [redacted] and resolve this matter on March 29, 2016.
Initial...

Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept and also want any additional funds and or bank accounts, with any and all monetary amounts, to be released to me [redacted] immediately. Please contact me if such funds remain in any of my husband [redacted]. Hm#XXX-XXX-XXXX or Cell XXX-XXX-XXXX. Thank you.

Dear Ms. [redacted],I am responding to the complaint filed with the Department of Business Oversight (DBO) we received on December 28, 2016 regarding your ATM deposit. You filed a duplicate complaint with Revdex.com (Revdex.com) that we received January 3,2017.Arrowhead Credit Union continually...

strives to provide exceptional service and it appears we fell short in meeting your expectations to resolve this matter in a timely m[redacted]er, for that I sincerely apologize. We appreciate your patience.We were aware of this issue and had already been working with your Credit Union and the card processors to post the necessary adjustment to your account. I contacted you on December 28 upon receipt of your complaint to obtain additional information regarding any fees charged as a result of the unposted ATM deposit. We confirmed your account was credited for the entire amount of the disputed transaction on December 28,2016. Any associated fees have also been reimbursed which resolved this matter.If you need further assistance, please feel free to contact me at ###-###-#### or Birgitta Schindler from PriorityONE Credit Union of Florida at ###-###-####.Sincerely,[redacted]SVP/Chief Risk OfficerArrowhead Credit Union