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Arrowhead Dental Center

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Arrowhead Dental Center Reviews (1)

Complaint1st time customer going to Arrowhead Dentist. Simply asked if my insurances covers a basic teeth cleaning. The kind lady said yes no problem it sure does and that I have great insurance. After a great experience I drove home and received a phone call from Arrowhead. They said sorry my insurance does not cover the cleaning. And that I'm required to pay the bill. Simply wave the charge being their mistake, and welcome me back and I would probably tell all my friends new in the area that this is a great place, they would have 10+ customers. But instead, put up a fight over $70, and loose a family of 6 who visits this location every 6 months. Reno is only 20 mins away, I'll enjoy my drive. Thank you.Product_Or_Service: Dental cleaning Desired SettlementTo wave the charge of $70. It's not that I cannot pay for it, I really don't even need dental insurance but it's free for me. It's the fact of the matter of poor customer service. Business Response Contact Name and Title: [redacted]Contact Phone: 7757820022Contact Email: [redacted] did come into our office for exam,X-rays and cleaning we are a provider for most [redacted] insurances, but once I was verifying for some fillings he needed I was told that his plan was a HMO (that did not state on his card) and that he had to go to the Dentist he chose when he signed up for his dental plan and that any other Doctor would not get paid. I called [redacted] and explained the situation and offered him a special promotion that our office had a couple years ago of $79 for complete exam and X-rays with the basic cleaning. Instead of him having to pay the cost of over $300 which the visit would have been without insurance. He was not happy over this and I understood and told him he could send payments and he agreed, but never complied. [redacted] sent [redacted] an email explaining again to the [redacted] and yes we were partially at fault as well as [redacted] due to having selected a provider for his insurance. [redacted] told [redacted] we would write of the $79 that was owed to our office for the treatment rendered.

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Description: Dentists

Address: 925 Ironwood Dr STE 1103, Minden, Nevada, United States, 89423-5179

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