Arrowhead Harley-Davidson

We are very happy that Mr. [redacted] is ok.  The proper procedure (listed below) to install the balance beads does not require the wheels or the tires to be removed from the bike nor do they have to be dismounted.  They are installed with forced air through the...

valve stem.  Arrowhead Harley-Davidson uses the Counteract Injection Pump method that is viewable on the company’s website ([redacted]://[redacted].[redacted].[redacted]/). There would be no reason to touch the axle or any components related to removing the axle to properly complete installation of the balancing beads. Instructions off the CounterAct web page.  Step 1) Remove all wheel weights (from rims or spokes)Step 2) Carefully pour the pre-measured bag of beads into the bottle, screw on the cap and clip off the tip of the spout at the mark and place on the clear tube. Step 3) Rotate the wheel so the valve stem is at the bottom (on the rear tire rotate to any lower area most accessible) and remove the valve core with the valve core remover provided.Step 4) Place the tube over the valve stem (if the valve stem is narrow 90 degree, simply pinch the tube onto the valve stem or use a plastic tie strap). Pour ONLY ¼“ to ½ “ of beads down the tube to the valve stem. With the bottle held upright (vertical) so the tube is slightly curved, squeeze the bottle creating a vacuum drawing the beads up and down the tube ushering them through the valve stem freely ( DO NOT POUR MORE Than ½ “ OF BEADS  INTO THE TUBE AT A TIME…IT WILL CLOG). Continue this process until the squeeze bottle is empty of beads.Step 5) Once completed ensure no beads are in the valve stem. Insert the valve core provided into the valve stem and re inflate the tire to the manufactures recommended PSI, install the valve cap provided…and ride.[redacted]General ManagerArrowhead Harley-Davidson

We worked with Harley-Davidson diligently to obtain the proper manufacturer certificate of origin.  There were errors that we noticed early in the...

titling process, we notified Harley-Davidson right away.  They took 4 weeks to get us the necessary paperwork.  As of 4-28-2016 paperwork was sent to Mr. [redacted] verifying proof of necessary corrections completed on 4-25-2016.  Mr. [redacted] should not have any issues from this point forward.  Sorry for the inconvenience.
Eric B[redacted]
General Manager
Arrowhead Harley-Davidson

I went to Arrowhead harley Davidson what an awesome experience no pressure my sale man was named *Dude* VERY nice and helpful answered all my questions went through every part of my bike I asked about truly the best buying experience I've ever had and yes I will be coming back and yes I will refer *Dude* and Arrowhead Harley Davidson to everyone who asks

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]