I have been in recovery since 2013, had a relapse in 2015, and spent days at Arrowhead lodge starting at the end of I am thankful for my experience, but also disappointed
The location of the lodge is absolutely amazing; out the front door are nice areas to walk, hike, or run And the view of Thumb Butte at sunrise is breath taking
While I was there, they had 3-people (mid 30's to early 60's) Each one of the BHT's contributed positively on a daily basis, and one even helped me do my steps (i.esponsor-like) The two main counselors were good, and had very different educational approaches Libby was probably the most helpful to me; she introduced many personal reflection tools/concepts that I haven't seen in any step program, almost all of which have guided me well past my Arrowhead days
With regards to the program itself, there didn't really seem to be any accountability or progress benchmarks Meaning; forward progress really amounted to each individuals effort Example: I was complete step in my days, among other activities, while others didn't finish step in days
Additionally, when I entered the program they claimed to support sex addiction and PTSD, as well as drug/alcohol addiction I was not allowed to go to any local SA/SLA/SAA meetings, even though I had asked on several occasions Not being able to go was mainly a policy issue; "patients travel as a group." Even so, they said they would take me to SA if I extended my stay for another days What?
With regards to their policies, I am not sure they are in the best interest of the patients I entered the program completely intoxicated (no detox), known by counselor, and was introduced to the other patients in that state During my last week, a new patient was brought to the lodge intoxicated, no detox, and so weak he could barely walk
The lodge is cleaned by the patients, with the deep clean happening before the Saturday day trip, so it was completely half-assed I am not a super clean freak, but: dried skin build up on the floor molding in each room?
Through all that, my biggest issues was with the *** Kenneth!
Kenneth performed a psychological intake exam when I arrived We then video conference with the psychiatrist but Kenneth guiding him, with regards to my symptoms (i.esounds like he may be bipolar) With very little direct communication with me, the psychiatrist prescribed some medication for me The result; I ended up at the hospital (ER)
Part of the Arrowhead program is to help find an aftercare program for exiting patience Kenneth stated he had some good contact for me, but in the end when I asked about IOP options, I got the run around So, my wife and I figured it out
Ultimately, the reason I decided not to stay was because about 25-days into the program, I started experiencing PVC's for the first time in my life After a week of trying to see the medical staff, I decided staying wasn't in my best interest
Months after leaving I experienced most of Kenneth's mistruths The first was around my bill; an excel spreadsheet indicating a return of ~ $9K of my deposit When I inquired about my deposit check, I was told Kenneth wasn't available About months later I received a revised bill, and my deposit return decreased to ~5K When I tried to contact him for simple clarification, he avoided my calls and didn't answer my emails I received my $5K return, with a nonsensical letter from him
Before entering Arrowhead, Kenneth stated that they would work with my insurance company, and also stated they were Blue Shield and Blue Cross preferred providers He hired a company to negotiate with my primary insurance, without informing me of doing so, and then charged me for this, without providing any sort of proof (i.eno paid invoice) When I asked for the proof of the fees, he again ignored my emails and phone calls Since my secondary insurance was Blue Shield, I found out that they aren't a preferred provider for code: H(I believe), which is essentially the first days The remaining time of stay is code: *** (I believe) , so the good news is; if you have blue shield he has to write off a significant amount of the $995/day he charges during those days
I have other examples of my interactions with Kenneth, but my general assessment is he lacks integrity, which is ironic since he runs a recovery facility based on steps He had some really good staff when I was there, which seemed genuinely there to help My general feelings from my experience; He acts as if he cares as long as you are a source of income, once that ends don't expect anything from him - even if you are still patient at his facility
I have been in recovery since 2013, had a relapse in 2015, and spent days at Arrowhead lodge starting at the end of I am thankful for my experience, but also disappointed
The location of the lodge is absolutely amazing; out the front door are nice areas to walk, hike, or run And the view of Thumb Butte at sunrise is breath taking
While I was there, they had 3-people (mid 30's to early 60's) Each one of the BHT's contributed positively on a daily basis, and one even helped me do my steps (i.esponsor-like) The two main counselors were good, and had very different educational approaches Libby was probably the most helpful to me; she introduced many personal reflection tools/concepts that I haven't seen in any step program, almost all of which have guided me well past my Arrowhead days
With regards to the program itself, there didn't really seem to be any accountability or progress benchmarks Meaning; forward progress really amounted to each individuals effort Example: I was complete step in my days, among other activities, while others didn't finish step in days
Additionally, when I entered the program they claimed to support sex addiction and PTSD, as well as drug/alcohol addiction I was not allowed to go to any local SA/SLA/SAA meetings, even though I had asked on several occasions Not being able to go was mainly a policy issue; "patients travel as a group." Even so, they said they would take me to SA if I extended my stay for another days What?
With regards to their policies, I am not sure they are in the best interest of the patients I entered the program completely intoxicated (no detox), known by counselor, and was introduced to the other patients in that state During my last week, a new patient was brought to the lodge intoxicated, no detox, and so weak he could barely walk
The lodge is cleaned by the patients, with the deep clean happening before the Saturday day trip, so it was completely half-assed I am not a super clean freak, but: dried skin build up on the floor molding in each room?
Through all that, my biggest issues was with the *** Kenneth!
Kenneth performed a psychological intake exam when I arrived We then video conference with the psychiatrist but Kenneth guiding him, with regards to my symptoms (i.esounds like he may be bipolar) With very little direct communication with me, the psychiatrist prescribed some medication for me The result; I ended up at the hospital (ER)
Part of the Arrowhead program is to help find an aftercare program for exiting patience Kenneth stated he had some good contact for me, but in the end when I asked about IOP options, I got the run around So, my wife and I figured it out
Ultimately, the reason I decided not to stay was because about 25-days into the program, I started experiencing PVC's for the first time in my life After a week of trying to see the medical staff, I decided staying wasn't in my best interest
Months after leaving I experienced most of Kenneth's mistruths The first was around my bill; an excel spreadsheet indicating a return of ~ $9K of my deposit When I inquired about my deposit check, I was told Kenneth wasn't available About months later I received a revised bill, and my deposit return decreased to ~5K When I tried to contact him for simple clarification, he avoided my calls and didn't answer my emails I received my $5K return, with a nonsensical letter from him
Before entering Arrowhead, Kenneth stated that they would work with my insurance company, and also stated they were Blue Shield and Blue Cross preferred providers He hired a company to negotiate with my primary insurance, without informing me of doing so, and then charged me for this, without providing any sort of proof (i.eno paid invoice) When I asked for the proof of the fees, he again ignored my emails and phone calls Since my secondary insurance was Blue Shield, I found out that they aren't a preferred provider for code: H(I believe), which is essentially the first days The remaining time of stay is code: *** (I believe) , so the good news is; if you have blue shield he has to write off a significant amount of the $995/day he charges during those days
I have other examples of my interactions with Kenneth, but my general assessment is he lacks integrity, which is ironic since he runs a recovery facility based on steps He had some really good staff when I was there, which seemed genuinely there to help My general feelings from my experience; He acts as if he cares as long as you are a source of income, once that ends don't expect anything from him - even if you are still patient at his facility