Arrowhead Promotion & Fulfillment Company, Inc.

His Castrol NFL Bluetooth speaker was mailed 01/09/and was delivered in/at the mailbox on 1/12/17. The USPS tracking number is ***

Due to the overwhelming response to the Try Clearsil Free offer there was a delay in mailing the rebate checks. This consumer was sent check# for $which mailed 11/14/

Initial Business Response /* (1000, 5, 2015/11/24) */
*** was mailed check# *** in the amount of $for the Clearasil in offer on 11/13/She was also mailed check# *** for $for the Clearasil Ultra offer on 11/17/
Initial Consumer Rebuttal /* (2000, 6,
2015/11/24) */

Initial Business Response /* (1000, 10, 2015/11/20) */
*** was mailed check# *** in the amount of $on 9/30/The check has not been cashed or returnedWe will reissue a check for $which should mail the week of November 23rd
Initial Consumer Rebuttal /* (2000, 11,
2015/11/20) */

We have contacted this consumer regarding the Castrol NFL Bluetooth Speaker offer and sent verification that our browser was unable to view the image he submitted. He emailed a copy of his receipt and we have sent him the Castrol speaker that he requested

This consumers check# for $mailed 03/29/and cleared our bank on 04/04/

Initial Business Response /* (1000, 8, 2015/09/14) */
Our records indicate that we have not received a submission for this consumer for the Amsterdam Vodka Rebate offerHowever, in good faith, we will make a one time exception and issue a rebate check for $which she should receive in
approximate to business days
Initial Consumer Rebuttal /* (2000, 10, 2015/09/22) */

Initial Business Response /* (1000, 5, 2015/09/21) */
Her replacement check numbers and both for $were sent FedEx overnight on Friday 9/18/and were delivered Monday 9/21/at 9:am
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */

Initial Business Response /* (1000, 7, 2015/11/20) */
*** check for $for the DRScholls's Custom Fit $Rebate is in process and should mail the week of November 23rd
Initial Consumer Rebuttal /* (2000, 8, 2015/11/20) */

Initial Business Response /* (1000, 8, 2015/11/02) */
Our records do not indicate that this consumer's order was receivedThis offer is now closed and we can no longer honor any requestsPer the terms and conditions of the offer we are not responsible for lost, late or undelivered submissions
We apologize for any inconvenience the consumer as experienced
Initial Consumer Rebuttal /* (3000, 10, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has a documented history of not fulfilling rebates(See: Customer Complaint Log on Revdex.com Page)Costco has acknowledged they still get calls about this rebate from customers who did not get there rebates fulfilledIt is impossible that Arrowhead did not receive all of our rebate request formsThere response is insufficient, and the fact they did not acknowledge my numerous unsuccessful attempts to reach out to them
Final Business Response /* (4000, 15, 2015/11/20) */
The Costco Cash Back program *** is inquiring about was offered from 2/01/to 3/31/As previously stated our records do not indicate that we received his submissionAll submission received were sent in a file to Costco who was responsible for having the CitiBank cards issuedThe CitiBank cards were not issued from our fulfillment centerThis offer ended in and we no longer have a contract with them for this offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/12/08) */
We have two checks for the Verizon Amazon Kindle HDX $rebate promotion payable to *** that should mail today 12/08/The check are numbers and for $each
Initial Consumer Rebuttal /* (2000, 6, 2015/12/09)
*/

There has been a delay in sending rebate checks for the Mobil One offer. His check will mail no later than Friday 7/29/in the amount of $

Initial Business Response /* (1000, 5, 2015/10/20) */
After further research I was able to locate a record of her submissionSince the offer for the Gallo New Amsterdam Vodka offer has expired, we will issue a $rebate check under a current rebate offerHer check should mail the week of
October 26th
Initial Consumer Rebuttal /* (2000, 6, 2015/10/21) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But request this case be kept open subject to receiving the payment in a timely manner. Thank you for your assistance