Arrowood Excavating

Again, the hatch or box like structure did not lift off when attempted during the home inspection on 10/31/2016.We also request to anyone making an appointment that the house be clear of obstructions so that the inspector can access areas needed to be inspected.The lack of access to the attic was revealed to the [redacted] s during the walkthrough after the inspectionI did not ask the elderly sellers to move the numerous items from the closet, nor did the [redacted] s or their agent.Upon the courtesy inspection, the buckets were discussed but no moisture was detected at these locations and the [redacted] s were advised to have the roof further evaluated by the company "Roof Doctors" that earlier inspected and certified the roof

To Whom it may concern, Regarding the property at [redacted] **A visual inspection was performed at the above property on 10/31/Prior to the inspection, an appointment was made and an inspection agreement was sent to the [redacted] s and signedIn the agreement it states that the inspection is to be a limited, visual inspection onlyIt also states that any area which is not exposed to view, is concealed, is inaccessible because of soil, walls,floors, carpets, ceilings, furnishings or any other thing is not included in the report.The night before the inspection we received a light rainI believe it was the first in a while as we were still experiencing a severe droughtI walked the roof to inspect it and indicated that there was some moss growth and there were some failed rubber boots around many of the plumbing vent pipes that needed repairs to avoid potential moisture penetrationThe overall roof covering material appeared newer and in good shapeThe so called "hatch" was a square structure with metal flashing on top but it could not be removed thus, could not be identified as an access to the atticIn the past I have seen similar "boxes" where previous HVAC systems have been removedThere was however, an access in one of the bedroom closetsThis closet was completely full of the sellers belongings including a loaded dresser, boxes, clothes and other itemsWhen an appointment is made, we advise the agent or client to communicate to the seller that areas will need to be accessible at the time of the inspection in order for the inspector to do his job.I was able to contort myself enough to reach the camera into the attic for a few pictures from the access onlyThe lack of access to the attic was indicated in the report and expressed to the [redacted] s and their agent during the inspection walkthroughAll other findings were also discussed at this time and a report was issued.About three months later " end of January" after some heavy rains, I received a call from either the [redacted] s ( now living in the home) or their agent with concerns about an apparent leak they had discovered while remodeling their dining roomSome staining became visible and they were concerned about the presents of moldThey also had concerns about moisture in the wall next to the garage entry door and a wiring defect discovered because a ceiling fan had apparently been removed by the sellers before vacatingI immediately scheduled a time to perform a mold test along with a courtesy inspection to discuss these new findings.There was no fee for the courtesy inspection and the mold test fee was to cover lab costs onlyI was told that they had hired a contractor to enter the attic to evaluate the wiring and was sent some pictures before I arrivedUpon arrival, I explained that during the original inspection, the fan and other fixtures were tested and were operationalThe only way to discover the improper wiring was to remove fixtures to be able to see the wiresHad fixtures not worked properly, they would have been documented in the report recommending further evaluation and repairsThe moisture in the wall was not present at the time of the original inspection due to the lack of significant rain over the past yearsIt was however, indicated in the report that the foundation in the crawlspace had evidence of previous moisture penetration that could re-occur and continued monitoring of the drainage was recommended.As for the roof leak; I was able to detect some moisture at the exposed dining room wall using an infrared cameraThe [redacted] s revealed to me that besides my home inspection, they also obtained a roof inspection and certification from [redacted] At this time, I was able to access the atticI saw stains in various locations and buckets were presentI expressed to the [redacted] s that they appeared to be from prior leaks because I was unable to detect moisture at these locationsAs for the area above the dining room, it was inconclusive as to where the leak was coming fromI suggested that it could be coming from the edge flashing and to have [redacted] come back out to evaluate.I understand the [redacted] s frustrationsI honestly try to give my clients all the information possible to assist them in their home buying processUnfortunately, I can only report on what is visible and accessible at the time of the inspection

I am rejecting this response because: 1) We had all of these problems within the Warranty period, as these issues were first reported to Mr*** on 1/27/17. The house closed on 12/20. Mr*** states that he made a courtesy call to come out. It wasn't a courtesy because we reported the issue within our day warrantly period. We were charged around $for the mold test.2) Mr*** states that the roof access hatch was sealed shut and couldn't be removed. That is incorrect. The box easily lifted as *** ***, from *** *** *** ***, and myself discovered. *** first noticed all the issues with the leakage and the un-sealed hatch while he was doing an energy audit. *** recommended that we put a lock or seal it to prevent anyone from possibly entering the house from the roof (please see above picture as you will see no locks or any residue that would indicate that it was ever sealed). Had Mr*** at least made minimal effort to try and lift the box, we would have seen that this was not sealed. 3) We hired Mr*** to inspect our home and use his best judgement to protect us from any visual impairments. Similar to the roof hatch, if Mr*** would have made the effort to request that the items be removed from the closet, he would have easily seen the buckets that were sitting in the attic, the first time he inspected. 4) Now, Mr*** stated that he saw the buckets on the second inspection but still failed to tell us or put it in his second, updated report. These were buckets, with towels hanging from the rafters. Please see attached photosAgain, *** *** *** *** ***tified the buckets and brought it to our attention. We paid money to Mr*** to ***tify items such as this; I wasn't expecting for all of this to be brought to my attention via a free energy audit.Mr*** promotes the fact that they are 'covered' for any mistakes they may make. He used that to assure us that he had us covered in case something such as happened. Since we have identified these issues, Mr*** has refused to respond to any emails that have been sent to him, from us or from our lawyer. The only contact with him was via a quick phone call, with our lawyer and now through the Revdex.com.Mr*** should be responsible for his failures and the cost, incurred by us, to fix these issues and make everything whole again

The customer has been refunded the inspection fee through ***

I am rejecting this response because: I have *** *** *** *** that will give a statement to show that the hatch lid was not sealed downIn fact he will give a statement showing that there wasn't even a lock*** encouraged us to put one on as he was able to lift the lid offSo *** would be lying to say it was sealed closedHe doesn't even mention a Hatch in his reportsOnce again *** was the ones who found it and showed us.*** also says he went over the buckets with us and no moisture was foundIncorrect!!!! He did not go all the way up in the attic even the second timeHe went up to the top of his ladderThere were several spots leaking in the atticThis is why we had him do a mold test*** *** *** *** can give a statement on this as well...*** told us he saw the buckets for the first time on December 5th, while on speaker phone with us and two lawyersMy lawyer asked him very specific questions one being about the bucketsWe were all shocked when he said he saw the buckets during the second inspectionNo mention in his REPORT EITHER...*** also mentions that he let us know he didn't get in the attic on the 1st inspectionIncorrect again*** said he had trouble accessing it all the way,but was able to to fit up enough to look around and thought it looked good! He did not tell us it was because the sellers had blankets,clothing items and a small dresser in the closetWe found this out on the Dec 5th phone call...The sellers are older, but could of easily moved the items out of the way while *** was inspecting the rest of the areas in the houseHe acts like they are the ones who paid him to do an inspections and was more concerned how they feltInstead of doing a thorough job for us; he did a mediocre job at best...*** and his company messed up big time and said this house was great, but didn't do the proper inspections we paid him to doIf he decides not to settle this with us we will be suing, and I hope the Revdex.com will stand behind us on this matter.... *** and *** ***

To Whom it may concern, Regarding the property at [redacted]. A visual inspection was performed at the above property on 10/31/16. Prior to the inspection, an appointment was made and an inspection agreement was sent to the [redacted]s and signed. In the agreement it states that the...

inspection is to be a limited, visual inspection only. It also states that any area which is not exposed to view, is concealed, is inaccessible because of soil, walls,floors, carpets, ceilings, furnishings or any other thing is not included in the report.The night before the inspection we received a light rain. I believe it was the first in a while as we were still experiencing a severe drought. I walked the roof to inspect it and indicated that there was some moss growth and there were some failed rubber boots around many of the plumbing vent pipes that needed repairs to avoid potential moisture penetration. The overall roof covering material appeared newer and in good shape. The so called "hatch" was a square structure with metal flashing on top but it could not be removed thus, could not be identified as an access to the attic. In the past I have seen similar "boxes" where previous HVAC systems have been removed. There was however, an access in one of the bedroom closets. This closet was completely full of the sellers belongings including a loaded dresser, boxes, clothes and other items. When an appointment is made, we advise the agent or client to communicate to the seller that areas will need to be accessible at the time of the inspection in order for the inspector to do his job.I was able to contort myself enough to reach the camera into the attic for a few pictures from the access only. The lack of access to the attic was indicated in the report and expressed to the [redacted]s and their agent during the inspection walkthrough. All other findings were also discussed at this time and a report was issued.About three months later " end of January" after some heavy rains, I received a call from either the [redacted]s ( now living in the home) or their agent with concerns about an apparent leak they had discovered while remodeling their dining room. Some staining became visible and they were concerned about the presents of mold. They also had concerns about moisture in the wall next to the garage entry door and a wiring defect discovered because a ceiling fan had apparently been removed by the sellers before vacating. I immediately scheduled a time to perform a mold test along with a courtesy inspection to discuss these new findings.There was no fee for the courtesy inspection and the mold test fee was to cover lab costs only. I was told that they had hired a contractor to enter the attic to evaluate the wiring and was sent some pictures before I arrived. Upon arrival, I explained that during the original inspection, the fan and other fixtures were tested and were operational. The only way to discover the improper wiring was to remove fixtures to be able to see the wires. Had fixtures not worked properly, they would have been documented in the report recommending further evaluation and repairs. The moisture in the wall was not present at the time of the original inspection due to the lack of significant rain over the past years. It was however, indicated in the report that the foundation in the crawlspace had evidence of previous moisture penetration that could re-occur and continued monitoring of the drainage was recommended.As for the roof leak; I was able to detect some moisture at the exposed dining room wall using an infrared camera. The [redacted]s revealed to me that besides my home inspection, they also obtained a roof inspection and certification from [redacted]. At this time, I was able to access the attic. I saw stains in various locations and buckets were present. I expressed to the [redacted]s that they appeared to be from prior leaks because I was unable to detect moisture at these locations. As for the area above the dining room, it was inconclusive as to where the leak was coming from. I suggested that it could be coming from the edge flashing and to have [redacted] come back out to evaluate.I understand the [redacted]s frustrations. I honestly try to give my clients all the information possible to assist them in their home buying process. Unfortunately, I can only report on what is visible and accessible at the time of the inspection.

Again, the hatch or box like structure did not lift off when attempted during the home inspection on 10/31/2016.We also request to anyone making an appointment that the house be clear of obstructions so that the inspector can access areas needed to be inspected.The lack of access to the attic was revealed to the [redacted]s during the walkthrough after the inspection. I did not ask the elderly sellers to move the numerous items from the closet, nor did the [redacted]s or their agent.Upon the courtesy inspection, the buckets were discussed but no moisture was detected at these locations and the [redacted]s were advised to have the roof further evaluated by the company "Roof Doctors" that earlier inspected and certified the roof.