Arrowsmith Shoes, Inc.

The credit of $195.00 has been issued and posted to [redacted] account. We were waiting for the merchandise to be delivered to him before we could issue the refund. That was the reason for the delay in issuing the refund. We apologize for any inconvenience.

Initial Business Response /* (1000, 5, 2015/05/30) */
Contact Name and Title: Customer Service Dept
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@arrowsmithshoes.com
We apologize for any inconvenience with the refund. According to our records the refund has already been posted to Ms....

[redacted]'s account.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They lied in tgheir response to you.  I HAD ALWAYS CONSIDEREDthe arrival date a very important aspect of the order, since it was being used as a gift and I made that very clear to them when we spoke after theycalled me upon placing the order.  they tried to pacify me with offers of free shipping and such, and then when they had promised a specific deliverydate which was within the time contrraints I had needed, I agreed, with the free shipping.  THEN, AFTER AGREEING ON THIS DATE, THEY STILLDID NOT SHIP THE ORDER WHEN THEY SAID THEY WOULD, AND UPON MY MANY CALLS TO THEM, I WAS ALWAYS GIVEN CONFLICTING EXCUSESAND REASON AFTER REASON AS TO WHY THEY DID NOT GET THE ORDER TO ME.    THAT IS THE REASON WHY I CHARGTEDE BACK THE ORDER,NOT DUE TO A WHIM, BUT DUE TO THEIR UNPROFESSIONALISM AND THEIR DECEITFUL SALLES TACTICS.  THEY LIED, PURE AND SIMPLE.
Sincerely,
[redacted]

Customer placed an order
on October 7th, 2015 at 3:38 pm with a 3 day select service per his
order, we immediately called the customer that it could not be delivered as
requested, customer agreed he does not care when he receives it as long as he
gets a 25% discount and refund for his shipping...

charges he will be fine with
it, and we agreed to issue him the discount and a full refund on his shipping
charges upon the receipt of his order. Customer received the product on
10/19/2015 via expedited delivery.Customer called on
10/20/15 that the shoe was too big & requesting for a prepaid ups call tag
which we sent via emailed. Customer decided to charge back the entire amount of
the sale without any cause on 10/20/2015The merchandise was
returned to us at a later date.

Hello, The merchandise was received and the refund was issued with in the 15 days terms.Depending on the customers bank some time it may take a bit longer then anticipated to be posted on the account ,If you need any further assistance please do not hesitate to contact us via email.Thank you...

 Accounting Dept.[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addiction after the Revdex.com contacted Arrow Smith shoes, they promptly contacted me and the issue has been solve. Thank you very much in assisting me with the problem.
Sincerely,
[redacted]