ARS Collections

In reference to the complaint we received on [redacted] I have forwarded a copy of the initial letter that was sent out and we verified that the letter was received, at Ms***s addressIf you read the letter we gave her days to pay the bill before it was listed with the credit bureausI have contacted Ms [redacted] and explained the matter with herAny further questions please feel free to contact me.Thank You, [redacted] ***Operations ManagerAdvanced Recovery SystemsP.OBox 321472Flowood, MS

To whom it may concern, I would like for Ms [redacted] to come by our office to resolve this matterWe are located at Kathrine Drive in FlowoodShe can ask for me [redacted] ***I have called the number several times we do not leave messagesWe can resolve the matter in person.Thank You, [redacted] ***ARS Collections

This is a lie! The receptionist was rude to meI have NOT overlooked the receiptI have NOT received a receiptI check all of my mail thoroughlyThis company has the WORST customer serviceI still have yet to receive my receipt OR be reimbursed for my stamp and envelopeIf the very first person that I spoke to had not told me I could have gotten me receipt faster by sending my own stamp and envelope, I would have never sent thatI am trying to pay off my debts because now I have the means to do so, and this company is giving me such a hard timeHow dare they insinuate that I overlooked the receiptI DO NOT HAVE IT IT DID NOT COME TO MY POST OFFICE BOX!!! Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

ARS has a policy NOT TO CALL known places of employment where we KNOW the do not accept calls to employees or where consumers have TOLD us not to call them at that employerThere was no such information on Ms ***'s file or place of employmentMs [redacted] did tell us it was her place of employment but not that it was inconvenient to talk at the time of our contactThe call did not indicate our representative was being rude as indicated by Ms***The balance is small and almost paid so we will not attempt further contactIt was also noted not to call the employer in case new accounts are placed with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] may have looked up Advanced Recovery Systems on the internet and called the correct one the first time to pay his billThere are several Advanced Recovery Systems around the united states that we are not affiliated withI would like for Mr [redacted] to call me at [redacted] press one and ask operator for TrenaI will be glad to help him locate the correct locationWe do not have a bill on him.Thank You, [redacted] ***

Ms [redacted] , In reference to your complaint with the Revdex.com please contact me personally and I will be glad to help you understand what we are calling aboutThere has been a misunderstanding on who we are collecting forThe information that you provided is on another bill not the one we are calling aboutWithout giving out your personal information I would like for you to call 601- [redacted] press one and ask for [redacted] ***I will be glad to go over all the information we have to help you understand what we are calling aboutIn reference to us not sending letters ....we are a collections agency our clients hire us to call and collect the bills because your bills have already gone through a billing cycle with no payment or response Thank You, [redacted] ***Operations ManagerAdvanced Recovery Systems

To whom it may concern, Ms*** called in to our office on January and spoke with the receptionist about mailing in a paymentShe asked if we would send her a receipt and the receptionist told her yes and UPDATED TO A PO Box address which is the same address she has listed on this
complaintMs*** did ask if she sent a envelope would she get her receipt faster and because of her adamant behavior about getting the receipt the receptionist did agree that she could send it if she wanted to Ms*** did mail the payment and we mailed a receipt outWe did not send it in her envelope because none of our bills, statements or receipts are sent from this office we use a out sourcing company to do that for usWe did mail the receipt and I'm afraid that Ms*** overlooked it because she was looking for her self addressed envelopeI have tried to call her several times with no luckWe do not leave messagesShe is welcome to call our main number 601-*** and ask for *** ***I have also sent her another bill.Thank You, *** *** Advanced Recovery SystemsKathrine Drive Flowood, MS 39232601-***

Verified with our client individual was obligated for service AND if in collections for collection feesProvided copy of contract, and charges to bring to balanceThe call referred to was verified as being within the ARS standards

When Ms*** contacted us the first time she sent a letter asking us to settle the accounts and we told her no these were balances after insurance and adjustmentsWhen she did not pay the bills we forwarded the accounts to the legal department where she paid the bills out with the attorneys
office We never told her that we would delete from creditWe did tell her that the balances would be updated as a zero balance or a paid collectionsMs*** has disputed these bills three times with the credit bureau and we have verified that the balances are zero every timeIf you have any questions please feel free to call me at 601-***.Thank You, *** ***Advanced Recovery SystemsKathrine Drive Flowood, MS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
 
[redacted]

In reference to the complaint we received on [redacted] I have forwarded a copy of the initial letter that was sent out and we verified that the letter was received, at Ms. [redacted]s address. If you read the letter we gave her 30 days to pay the bill before it was listed with the credit...

bureaus. I have contacted Ms [redacted] and explained the matter with her. Any further questions please feel free to contact me.Thank You, [redacted]Operations ManagerAdvanced Recovery SystemsP.O. Box 321472Flowood, MS 39232

This is a lie! The receptionist was rude to me. I have NOT overlooked the receipt. I have NOT received a receipt. I check all of my mail thoroughly. This company has the WORST customer service. I still have yet to receive my receipt OR be reimbursed for my stamp and envelope. If the very first person that I spoke to had not told me I could have gotten me receipt faster by sending my own stamp and envelope, I would have never sent that. I am trying to pay off my debts because now I have the means to do so, and this company is giving me such a hard time. How dare they insinuate that I overlooked the receipt. I DO NOT HAVE IT IT DID NOT COME TO MY POST OFFICE BOX!!!  Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To whom it may concern, I would like for Ms. [redacted] to come by our office to resolve this matter. We are located at 219 Kathrine Drive in Flowood. She can ask for me [redacted]. I have called the number several times we do not leave messages. We can resolve the matter in person.Thank You, [redacted]ARS Collections

Mr. [redacted] may have looked up Advanced Recovery Systems on the internet and called the correct one the first time to pay his bill. There are several Advanced Recovery Systems around the united states that we are not affiliated with. I would like for Mr. [redacted] to call me at [redacted] press one...

and ask operator for Trena. I will be glad to help him locate the correct location. We do not have a bill on him.Thank You, [redacted]

Ms. [redacted],  In reference to your complaint with the Revdex.com please contact me personally and I will be glad to help you understand what we are calling about. There has been a misunderstanding on who we are collecting for. The information that you provided is on another bill not the one we are...

calling about. Without giving out your personal information I would like for you to call 601-[redacted] press one and ask for [redacted]. I will be glad to go over all the information we have to help you understand what we are calling about. In reference to us not sending letters ....we are a collections agency our clients hire us to call and collect the bills because your bills have already gone through a billing cycle with no payment or response.  Thank You, [redacted]Operations ManagerAdvanced Recovery Systems

TO WHOM IT CONCERNS,
WE DO NOT HAVE MS. [redacted]'S ACCOUNT IN OUR SYSTEM. I CAN NOT LOCATE HER ADDRESS , TELEPHONE NUMBER, IN OUR SYSTEM. SHE WOULD NEED TO PROVIDE MORE INFORMATION FOR ME TO FOLLOW UP ON THIS COMPLAINT. I BELIEVE MS [redacted] HAS CONTACTED THE WRONG ADVANCED RECOVERY SYSTEMS. SHE...

SHOULD GOOGLE THE ONE NEAREST HER ADDRESS. WE ARE NOT AFFILIATED WITH ANY OTHER ADVANCED RECOVERY SYSTEMS.
THANK YOU,
[redacted]
OPERATIONS MANAGER

ARS has a policy NOT TO CALL known places of employment where we KNOW the do not accept calls to employees or where consumers have TOLD us not to call them at that employer. There was no such information on Ms [redacted]'s file or place of employment. Ms. [redacted] did tell us it was her place of employment...

but not that it was inconvenient to talk at the time of our contact. The call did not indicate our representative was being rude as indicated by Ms. [redacted]. The balance is small and almost paid so we will not attempt further contact. It was also noted not to call the employer in case new accounts are placed with us.