ARS National Services Inc

Dear Ms***,Thank you for writing to us with your concerns Please accept our apology for any inconvenience you may have experienced We appreciate you writing to let us know that *** is a wrong number We will place that number on our "do not call" list to prevent
any future dialing.Again, we regret any inconvenience you have experienced and thank you for your time.Respectfully,*** ***VP/Risk Management & General CounselARS National Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * ***

Dear Ms***,
Thank you for taking the time to write and let us know about an opportunity to be of assistance in notifying our client PayPal regarding concerns you have that fraud may have occurred in an account placed with us for collections We apologize for any inconvenience
you may have experienced Please regard this as confirmation that we will immediately notify our client that you believe this account involves fraud and that it was not created by you
Please be assured that we take concerns like yours very seriously We are not a data furnisher - meaning we do not credit report any information to any of the credit reporting agencies
Again, please accept our apology for inconvenience you have experienced We appreciate hearing from you and will follow up with our client immediately to advise them of your concerns about fraud
Sincerely,
*** ** ***
VP/Risk Management & General Counsel
ARS National Services Inc
888-888-direct

Dear Ms***,Thank you for taking the time to write us regarding your concerns Upon receipt of your complaint this morning we took a number of steps I will describe in this response Please accept our apology for any inconvenience you may have experienced.First, we updated our
system to reflect receipt of your request we cease and desist all communications with you in regard to the servicing of your account Please know that consistent with federal privacy and data security laws we are obligated to verify contacts with the proper person before discussing financial services matters with them Second, we will send notification to our client that you believe you have made all payments in a timely manner and that although your demographics match the information in the account they placed with us, you do not believe you have ever had a *** ** ***, *** *** or *** account ending in the numbers *** Third, we will close your account and return it to our client and we will take no further collections actions of any sort We will alert our client that you believe there may be fraud or identity theft associated with this account.Again, thank you for your time and information Please let me know if you have any further questions.Respectfully submitted,*** ***VP/Risk Management & General CounselARS National Services Inc

Dear Ms***,
Thank you for writing to us to
let us know you believe you have resolved your Capital One account. An
account for you with an outstanding balance has been placed with us for
collections by Capital One and we have reported to Capital One your information
and
your concern that you previously resolved the account
Once we obtain information
verifying the account and whether or not it has been resolved we will respond
to you directly. Please know that we are researching your concerns and have
reported them to Capital One. In the meantime we apologize for any
inconvenience you may have experienced
Respectfully,
*** ***
VP/Risk Management & General
Counsel

Dear Sir,Thank you for taking the time to write to us in regard to your concerns about a *** (formerly *** ** *** and also known as *** ***) account placed with us in your name We apologize for your inconvenience and will request documentation of the account immediately alerting
our client that you suspect fraud Please be assured that our client has placed an account with us that our client believes is yours.Feel free to contact me with any questions or concerns in the meantime.Sincerely,*** ***Vice President, Risk Management & General CounselARS National Services Inc

Dear Sir:
Thank you for writing to us
with your concerns, as expressed previously in your January 20, 2015,
conversation with our account representative.  We regret any inconvenience
you may have experienced.  We will, as requested, obtain verification from
our client regarding the...

correct name and related information for the person
associated with this account.  Once our research is complete we will update
our response to this Revdex.com complaint.
Thank you again for your time
and patience.
Sincerely,
[redacted]
VP/Risk
Management & General Counsel
ARS National
Services Inc.

Dear Mr. [redacted],Thank you for taking the time to write us regarding your concerns.   We apologize for any inconvenience you may have experienced.. Per your wife’s request in her telephone call to ARS on February 10, 2016, we have removed the telephone number associated with your account from our...

system and placed your account into Do Not Contact status. The duplicate request made directly shortly before filing this complaint were processed..  Meanwhile ARS National is not a data furnisher and has never credit reported any information about this or any account.[redacted] state law prohibits our company from discussing details of your account with any person other than yourself – for example, we cannot discuss account details with your spouse because she is not you. Unfortunately, this means that ARS could not respond to your wife’s email inquiry dated January 29, 2016, about the possible fraud claim without violating [redacted] state laws.  At this point, we have reported to the credit card issuer that you do not believe this account belongs to you.Again, thank you for your time and for sharing your concerns with us. Please let me know if you have any further questions.Respectfully submitted,[redacted]VP/Government Affairs & General Counsel

Dear Ms. [redacted],Upon receipt of your complaint we notified our client that you manage all transactions with [redacted] with your debit card and did not feel this was your account.  Our client, [redacted] has researched the matter and has closed the account as involving fraud and/or ID Theft.We regret...

any inconvenience you may have experienced and offer our sincere apology.  The account has been closed in our information systems and no other or further collections activity will occur.  We are not a data furnisher and no information regarding this matter has been or will be credit reported.Again we appreciate the information you shared and apologize for any inconvenience.Respectfully,[redacted]VP/Government Affairs & General Counsel

Dear Mr. [redacted],Thank you for writing.  We have reported your complaint to our client and have requested research to verify the account you may have had with [redacted] or Bill Me Later or eBay.  We are awaiting the response and have suspended all activities related to this account until...

research can be concluded.We apologize for any inconvenience you may have experienced and wanted to note that we take your concerns seriously.Respectfully,[redacted]VP/Risk Management & General CounselARS National Services Inc.

Dear Sir or Madam,We regret any inconvenience and appreciate the opportunity to research and respond to Ms. Wilson's concerns; however this is a duplicate Revdex.com complaint.  In addition we have spoken with Ms. [redacted] regarding this matter..We are researching the history of Ms. Wilson's account;...

however respectfully request that the duplicate complaint please be deleted.Sincerely,[redacted]VP/Risk Management & General CounselARS National Services Inc.

Dear Ms. [redacted],Thank you for taking the time to write to us.  We apologize for any inconvenience you may have experienced when we attempted to locate you.  To date we have not had an opportunity to speak with you or any other person regarding this matter.  We appreciate having an...

updated address and telephone number for you.  Today we noted your account as "cease all telephone calls" based upon your Revdex.com complaint and will attempt to email you as per your direction.  Please consider chatting with us via web by going to [redacted] and clicking the small person icon at the top left of the homepage.Respectfully,[redacted]ARS National Services Inc.[redacted]

Dear Ms. [redacted],We regret any inconvenience you have experienced and apologize.  We received your letter on September 15, 2015, in which you both instructed us to cease and desist all communications to you and requested validation.  As requested we ceased all communication to you and your...

account was closed and returned to our creditor client on September 16, 2015.  No other or further calls or correspondence have been made from our office nor are any scheduled.  We are not a data furnisher and have not at any time reported any information about you or this account to any of the credit reporting agencies.Again we sincerely regret your inconvenience but we ceased all collections activity upon receipt of your written communication instructing us to do so on September 15, 2015.Respectfully,[redacted] [redacted]ARS National Services Inc.

Ms. [redacted],
 
Thank
you for writing to us regarding your recent experience with ARS National
Services Inc.  We understand that when attempting to reach your
ex-husband, [redacted] A. [redacted], a locational vendor supplied us with your telephone
number and address in error.  During our...

calls with you on October 13,
2014, we heard your concerns and regret having called you in error.  In
addition our manager and site director offered our apology for any
inconvenience you have experienced and confirmed that we have removed your telephone
number and address from the account record for Mr. [redacted].  Although we do
not have access to the methods by which location vendors match telephone
numbers and addresses to individuals’ accounts we  notified our vendor of
the error here and are hopeful the situation can be corrected to avoid any
further inconvenience to you.  The vendor verified receipt of the notification regarding "wrong number."
 
Please
accept my sincere apology for your inconvenience.  We regret calling you
in error and have placed your telephone number on our internal “do not call”
list.  Feel free to contact me with any questions you may have.
 
Sincerely,
 
[redacted]
VP/Risk
Management & General Counsel
[redacted] direct

Dear Ms. [redacted],We regret your dissatisfaction with our prior response.  We are researching the history of your account and have requested an opportunity to obtain the background information which then will be forwarded to you directly.  We did have an opportunity, which we appreciated, to speak with you and believe you may have misunderstood the language in the letter you received in regard to 1099c and the IRS.We noted that the same complaint was filed with the Revdex.com by you against us twice and we have respectfully requested the Revdex.com to delete the duplicate complaint.Please know we are researching your account history and will reply more fully once we have information responsive to your request.Thank you for your anticipated understanding and patience.Sincerely,[redacted]VP/Risk Management & General CounselARS National Services Inc.

Dear Ms. [redacted],Thank you to take a moment to write to us about your experience.  We regret any inconvenience you may have experienced.  Please know that we have nobody at our company named "[redacted]."  We did have an opportunity to speak with you on September 9, 2015, at which...

time we advised you that your account had been returned to our client on August 13, 2015 and was no longer being serviced in our office.  We provided our client's telephone number, [redacted] and encouraged you to reach out to them for follow up.Again, please accept our apology for inconvenience but because your account is not in our office any longer we are not servicing it and are performing no more collection services in any way in regard to it.  Our client can be reached at [redacted] and can further assist you.Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I  also wish to thank the business for it's timely and courteous response.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for taking the time to write your concerns about how your [redacted]l account has been serviced.  We have twice received your complaint directly through our WebChat and have forwarded your concerns to your client.  We regret you believe your credit score is being...

affected by this.  We do not ever report any data to any credit reporting agency nor have we at any time.  We suspended all collection activity on your account when we heard from you in both November and December, 2015.   Your request yielded the suspension of activity on the account.We will report your Revdex.com complaint to our client today and are confirming that collections activity at [redacted] ("ARS") suspended in November, 2015.Respectfully,[redacted]General Counsel[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] ARS National Services Inc.You received the account May 13, 2016.  You mailed the collection notice May 14, 2016.  You received a cease of collection May 24, 2016.  It took one day for you to send a notice of collection, but failed to send a retraction letter, not very professional. Thank you Revdex.com for handling this problem swiftly and professionally.  [redacted]

Dear Ms. [redacted]: Thank you for contacting ARS National Services Inc. about your concerns.  Per your request, we have placed your account into cease and desist status.  You will no longer receive communications from ARS regarding this account.  We have also forwarded your complaint to...

[redacted] Asset Management for their review.  [redacted] Asset Management placed this account with ARS on May 27, 2017.  This Revdex.com complaint is the first communication we have received on this account, we received no notice of a prior dispute. ARS is not a data furnisher.  ARS has not credit reported anything about this account to any credit reporting bureau. Sincerely, ARS National Services Inc.