ARS Networking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is true a representative from the business contacted me directly to arrange a return however I am not satisfied If the return is completed (which remains to be seen because I have yet to confirm receipt of goods - I am trying to track them down today) and the account is closed out; the facts of how they "obtained" the order should be made public because they did not obtain the order honestly or by accepted business practicesThey called an unwitting employee of another entity (as opposed to receiving a call request from us or them) to subversively obtain contact information to create a fictitious invoice and shipped goods (or didn't ship - remains to be seen - still trying to track down today) not ordered No institution PO was obtained or shipped under ARS Networking participates in subversive business and billing practices Regards, [redacted] ***

[redacted] has informed us that she did find the supplies and is returning them to close out the account

ARS Networking attempted to reach [redacted] and was unsuccessfulA prepaid return ship [redacted] label was emailed in order to close out the account

Invoice # [redacted] was cancelled and the account was closed outThey have been placed on our do not call list

We contacted [redacted] and arranged a returnOnce the supplies are returned the account will be closed out

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ARS indicates in their response that they "attempted to contact [our business] and were unsuccessful"; this is untrueI did not receive a call following the complaint; however, I am aware that ARS has spoken with our office, and I have been in email communication with themThey continue to insist a "return" is required to close the invoiceWe have communicated about this with themARS Networking needs to close this invoice as we never ordered product from them, and cease attempts to collect anything from our business or site location.]
Regards,
*** ***

ARS attempted to contact [redacted] today and was unsuccessful. We also attempted to reach the location and were not able to speak with anyone.

Invoice #[redacted] was cancelled and the account was closed out. They have been placed on our do not call list.

We contacted [redacted] and arranged a return. Once the supplies are returned the account will be closed out.

Final Response:The account in dispute has been resolved with the location. Invoice # [redacted] has been credited and there is  no balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  It is exactly what I asked them to do in a phone call prior to involving the Revdex.com.  Their refusal is what lead to filing a complaint.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

ARS Networking attempted to reach [redacted] and was unsuccessful. A prepaid return ship[redacted] label was emailed in order to close out the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.It is true a representative from the business contacted me directly to arrange a return however I am not satisfied.  If the return is completed (which remains to be seen because I have yet to confirm receipt of goods - I am trying to track them down today) and the account is closed out; the facts of how they "obtained" the order should be made public because they did not obtain the order honestly or by accepted business practices. They called an unwitting employee of another entity (as opposed to receiving a call request from us or them) to subversively obtain contact information to create a fictitious invoice and shipped goods (or didn't ship - remains to be seen - still trying to track down today) not ordered.  No institution PO was obtained or shipped under.  ARS Networking participates in subversive business and billing practices.
Regards,
[redacted]

[redacted] has informed us that she did find the supplies and is returning them to close out the account.

ARS Network attempted to reach out to the location to resolve this matter and was unsuccessful. The complaint does not show who I need to speak with. An email has been sent to try and arrange a return to close out the account.

In order to close out the account ARS needs to receive a return to close out the account. Since the order is being disputed a payment does not have to be remitted but they do need to return.

The order in question was placed on behalf o[redacted] Per our conversation with [redacted] the order was placed in error. We were unaware due to phone system issues. A return was arranged with [redacted]. Once the supplies are returned this account will be closed.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do NOT have an employee by the name of [redacted] 
Regards,
[redacted]