Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ August 31, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated August 14, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response from ARS only as far as they are in contact with me to work on a resolution, NOT that it has been fulfilledAs of 9/11/2015, ARS has been in contact with me & we have agreed on a plan to restore my home to what it was before the damage was done by their techI have been contacted by [redacted] to replace/patch the damaged carpetThe pile carpet has been satisfactorily replaced but the berber is in limboThe piece brought out was not big enough to cover the damaged area & it wasn't a good match [redacted] is checking on a resolution & is supposed to get back to me [redacted] at ARS has assured me he will stay on top of [redacted] who subcontracted [redacted] to ensure the project doesn't fall through the cracks againUntil all the work is complete, I will not close the complaint nor agree that I am satisfiedIt still remains open Final Business Response / [redacted] (4000, 10, 2015/09/25) */ September 25, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated September 15, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are still in communication with Ms [redacted] and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Lead Final Consumer Response / [redacted] (4200, 12, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a stock response with the name changed to match the complaint! As was the first response to this complaintThis complaint will not be closed until the full plan to resolve the damage to my home is completed to my satisfactionThere was a break in the progress in regards to matching/replacing the carpet After more calls to the Aurora office, [redacted] & speaking to [redacted] in the home office, it is moving againI am looking forward to a resolution to the whole mess soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11135853, and find that this resolution is satisfactory to me Sincerely, [redacted]
American Residential Services, LLC D/B/A ("ARS") has received your email dated February 14, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionWe were able to send a technician out to the customer’s home on February 13, to repair the issueARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092360, and find that this resolution is satisfactory to me Sincerely, [redacted]
January 29, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January 19, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact us at (901)271-Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Complaint: [redacted] I am rejecting this response because:On 6/14/the company came over and did work The ARS crew informed me that they fixed a big problem with a curve in the pipe I asked abut the wrinkles/folds that the previous crew pointed out to me, and they said that that was "probably okay" I was concerned since the previous visit by ARS had told me that those were major issues I called the company and talk to [redacted] (the manager in charge) who informed me that he never thought there was any issue with the pipe His comments went against every crew that has come out to look at the pipe, including the crew that did work this week Since I cannot trust this man, I am looking to get another opinion on the pipe I have still been in contact with the corporate office and the conversation is still on going Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ July 31, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC ("ARS") D/B/A ARS Rescue Rooter ("ARS") has received your email dated July 17, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolution to his satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Manager
June 15, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated June 13, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** and the work was completed as contracted on June 14, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact *** *** at (***Respectfully submitted, *** *** Corporate Online Reputation Analyst
April 21, 2016Revdex.com Serving Denver/BoulderRE: Revdex.com ID# 11299852 *** ***
American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 14, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond.We have been in communication with Mr*** and are working to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully submitted,*** ***Corporate Online Reputation Analyst
August 23, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your
email dated August 9, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ###-###-####Respectfully submitted, *** *** Corporate Customer Relations Team Leader
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: 11299852 It shouldn't matter if the rebates come from ARS or not, directly or indirectly. Per my attachment you can clearly see that their sales rep, *** ***, has written on the agreement that I am receiving a total of $in rebates. The $one was a combination of rebates added together ($100; which was received & the $which is the in question). To me, it's ARS' responsibility to fulfill the agreement in full whether they are directly or indirectly involved in getting the rebates for the customer they sold their product to. They have NEVER provided ANY contact information to me to contact the 3rd party involved in their rebate process. This is such poor business practices to place that responsibility upon the customer. ARS doesn't seem to even know what they are agreeing to on their business agreements to customers. I don't understand how their CORPORATE office isn't even aware of their rebate processes. I left a message on Tuesday, April 12, for their corporate Rep to contact my husband, ***, since they are stressing me out so much over this situation. She's out of the office until April 15th
Sincerely,
*** ***
April 14, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated
March 31, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Recognizing the rebates are not from ARS directly, we will need additional information to gain a better understanding of the Complaint towards achieving an amicable resolution. We look forward to working with Ms*** upon speaking with herARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully, *** *** Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11232531, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 31, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated August 14, 2015, regarding...
the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from ARS only as far as they are in contact with me to work on a resolution, NOT that it has been fulfilled. As of 9/11/2015, ARS has been in contact with me & we have agreed on a plan to restore my home to what it was before the damage was done by their tech. I have been contacted by [redacted] to replace/patch the damaged carpet. The pile carpet has been satisfactorily replaced but the berber is in limbo. The piece brought out was not big enough to cover the damaged area & it wasn't a good match. [redacted] is checking on a resolution & is supposed to get back to me. [redacted] at ARS has assured me he will stay on top of [redacted] who subcontracted [redacted] to ensure the project doesn't fall through the cracks again. Until all the work is complete, I will not close the complaint nor agree that I am satisfied. It still remains open.
Final Business Response /* (4000, 10, 2015/09/25) */
September 25, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated September 15, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are still in communication with Ms. [redacted] and hope to achieve an amicable resolution very soon.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Lead
Final Consumer Response /* (4200, 12, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just a stock response with the name changed to match the complaint! As was the first response to this complaint. This complaint will not be closed until the full plan to resolve the damage to my home is completed to my satisfaction. There was a break in the progress in regards to matching/replacing the carpet After more calls to the Aurora office, [redacted] & speaking to [redacted] in the home office, it is moving again. I am looking forward to a resolution to the whole mess soon.
Complaint: [redacted]
I am rejecting this response because:On 6/14/16 the company came over and did work. The ARS crew informed me that they fixed a big problem with a curve in the pipe. I asked abut the wrinkles/folds that the previous crew pointed out to me, and they said that that was "probably okay". I was concerned since the previous visit by ARS had told me that those were major issues. I called the company and talk to [redacted](the manager in charge) who informed me that he never thought there was any issue with the pipe. His comments went against every crew that has come out to look at the pipe, including the crew that did work this week. Since I cannot trust this man, I am looking to get another opinion on the pipe. I have still been in contact with the corporate office and the conversation is still on going.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/09/14) */
September 14, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 31, 2015, regarding the...
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and are in the process of reaching an amicable resolution to her satisfaction.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has not been resolved. The company contacted us and said they were working on it but we have not received any information as to when or if we will receive the check as indicated in our contract.
Final Business Response /* (4000, 10, 2015/09/22) */
September 22, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated September 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with Ms. [redacted] and have reached an amicable resolution with her.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Lead
Final Consumer Response /* (2000, 12, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
American Residential Services, LLC D/B/A ("ARS") has received your email dated February 14, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached...
an amicable resolution. We were able to send a technician out to the customer’s home on February 13, 2018 to repair the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.
March 2, 2016 Revdex.com Serving Denver/Boulder RE: Revdex.com ID# 11232531 [redacted]
American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March...
14, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and to hopefully achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] Respectfully, [redacted] Corporate Online Reputation Analyst
Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ August 31, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated August 14, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response from ARS only as far as they are in contact with me to work on a resolution, NOT that it has been fulfilledAs of 9/11/2015, ARS has been in contact with me & we have agreed on a plan to restore my home to what it was before the damage was done by their techI have been contacted by [redacted] to replace/patch the damaged carpetThe pile carpet has been satisfactorily replaced but the berber is in limboThe piece brought out was not big enough to cover the damaged area & it wasn't a good match [redacted] is checking on a resolution & is supposed to get back to me [redacted] at ARS has assured me he will stay on top of [redacted] who subcontracted [redacted] to ensure the project doesn't fall through the cracks againUntil all the work is complete, I will not close the complaint nor agree that I am satisfiedIt still remains open Final Business Response / [redacted] (4000, 10, 2015/09/25) */ September 25, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated September 15, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are still in communication with Ms [redacted] and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Lead Final Consumer Response / [redacted] (4200, 12, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a stock response with the name changed to match the complaint! As was the first response to this complaintThis complaint will not be closed until the full plan to resolve the damage to my home is completed to my satisfactionThere was a break in the progress in regards to matching/replacing the carpet After more calls to the Aurora office, [redacted] & speaking to [redacted] in the home office, it is moving againI am looking forward to a resolution to the whole mess soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11135853, and find that this resolution is satisfactory to me Sincerely, [redacted]
American Residential Services, LLC D/B/A ("ARS") has received your email dated February 14, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionWe were able to send a technician out to the customer’s home on February 13, to repair the issueARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092360, and find that this resolution is satisfactory to me Sincerely, [redacted]
January 29, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January 19, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact us at (901)271-Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Complaint: [redacted] I am rejecting this response because:On 6/14/the company came over and did work The ARS crew informed me that they fixed a big problem with a curve in the pipe I asked abut the wrinkles/folds that the previous crew pointed out to me, and they said that that was "probably okay" I was concerned since the previous visit by ARS had told me that those were major issues I called the company and talk to [redacted] (the manager in charge) who informed me that he never thought there was any issue with the pipe His comments went against every crew that has come out to look at the pipe, including the crew that did work this week Since I cannot trust this man, I am looking to get another opinion on the pipe I have still been in contact with the corporate office and the conversation is still on going Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ July 31, Revdex.com of Denver & Boulder, Colorado RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services, LLC ("ARS") D/B/A ARS Rescue Rooter ("ARS") has received your email dated July 17, 2015, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolution to his satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX Respectfully, [redacted] Corporate Customer Relations Manager
June 15, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated June 13, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** and the work was completed as contracted on June 14, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact *** *** at (***Respectfully submitted, *** *** Corporate Online Reputation Analyst
April 21, 2016Revdex.com Serving Denver/BoulderRE: Revdex.com ID# 11299852 *** ***
American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 14, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond.We have been in communication with Mr*** and are working to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully submitted,*** ***Corporate Online Reputation Analyst
August 23, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your
email dated August 9, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ###-###-####Respectfully submitted, *** *** Corporate Customer Relations Team Leader
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: 11299852 It shouldn't matter if the rebates come from ARS or not, directly or indirectly. Per my attachment you can clearly see that their sales rep, *** ***, has written on the agreement that I am receiving a total of $in rebates. The $one was a combination of rebates added together ($100; which was received & the $which is the in question). To me, it's ARS' responsibility to fulfill the agreement in full whether they are directly or indirectly involved in getting the rebates for the customer they sold their product to. They have NEVER provided ANY contact information to me to contact the 3rd party involved in their rebate process. This is such poor business practices to place that responsibility upon the customer. ARS doesn't seem to even know what they are agreeing to on their business agreements to customers. I don't understand how their CORPORATE office isn't even aware of their rebate processes. I left a message on Tuesday, April 12, for their corporate Rep to contact my husband, ***, since they are stressing me out so much over this situation. She's out of the office until April 15th
Sincerely,
*** ***
April 14, Revdex.com Serving Denver/Boulder RE: Revdex.com ID# *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated
March 31, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Recognizing the rebates are not from ARS directly, we will need additional information to gain a better understanding of the Complaint towards achieving an amicable resolution. We look forward to working with Ms*** upon speaking with herARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully, *** *** Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11232531, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 31, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated August 14, 2015, regarding...
the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from ARS only as far as they are in contact with me to work on a resolution, NOT that it has been fulfilled. As of 9/11/2015, ARS has been in contact with me & we have agreed on a plan to restore my home to what it was before the damage was done by their tech. I have been contacted by [redacted] to replace/patch the damaged carpet. The pile carpet has been satisfactorily replaced but the berber is in limbo. The piece brought out was not big enough to cover the damaged area & it wasn't a good match. [redacted] is checking on a resolution & is supposed to get back to me. [redacted] at ARS has assured me he will stay on top of [redacted] who subcontracted [redacted] to ensure the project doesn't fall through the cracks again. Until all the work is complete, I will not close the complaint nor agree that I am satisfied. It still remains open.
Final Business Response /* (4000, 10, 2015/09/25) */
September 25, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated September 15, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are still in communication with Ms. [redacted] and hope to achieve an amicable resolution very soon.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Lead
Final Consumer Response /* (4200, 12, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just a stock response with the name changed to match the complaint! As was the first response to this complaint. This complaint will not be closed until the full plan to resolve the damage to my home is completed to my satisfaction. There was a break in the progress in regards to matching/replacing the carpet After more calls to the Aurora office, [redacted] & speaking to [redacted] in the home office, it is moving again. I am looking forward to a resolution to the whole mess soon.
Complaint: [redacted]
I am rejecting this response because:On 6/14/16 the company came over and did work. The ARS crew informed me that they fixed a big problem with a curve in the pipe. I asked abut the wrinkles/folds that the previous crew pointed out to me, and they said that that was "probably okay". I was concerned since the previous visit by ARS had told me that those were major issues. I called the company and talk to [redacted](the manager in charge) who informed me that he never thought there was any issue with the pipe. His comments went against every crew that has come out to look at the pipe, including the crew that did work this week. Since I cannot trust this man, I am looking to get another opinion on the pipe. I have still been in contact with the corporate office and the conversation is still on going.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/09/14) */
September 14, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 31, 2015, regarding the...
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and are in the process of reaching an amicable resolution to her satisfaction.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has not been resolved. The company contacted us and said they were working on it but we have not received any information as to when or if we will receive the check as indicated in our contract.
Final Business Response /* (4000, 10, 2015/09/22) */
September 22, 2015
Revdex.com of Denver & Boulder, Colorado
RE: Revdex.com ID# XXXXXXXX
[redacted]
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated September 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with Ms. [redacted] and have reached an amicable resolution with her.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Corporate Customer Relations Lead
Final Consumer Response /* (2000, 12, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
American Residential Services, LLC D/B/A ("ARS") has received your email dated February 14, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached...
an amicable resolution. We were able to send a technician out to the customer’s home on February 13, 2018 to repair the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.
March 2, 2016 Revdex.com Serving Denver/Boulder RE: Revdex.com ID# 11232531 [redacted]
American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March...
14, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and to hopefully achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] Respectfully, [redacted] Corporate Online Reputation Analyst