Rude customer service - won't let me talk to their supervisor I have paid $copay on son's doctor's 12-21-15"on day of visit" (even the doctor's office and medical billing office say I'm good) everytime I call them- yet ARStrat continues to say I owe them April 13, and won't listen to me They even took my money I paid AGAIN and won't call me back - now when I call them they say my WID "doesn't match" I can't even send them an email to communicate because my WID doesn't match since they have my money and won't return itMy paid confirmation# is *** - they're crooksWID: ***
Have been making payments to them for over a year Tried to make a payment recently & the website now redirects me to another page where I cannot submit a paymentI called them, but was unable to give them my WID # as that number was auto-saved on the original payment site - I don't know what it is by heartThey also have my address wrong - not even the correct state - so I'm not receiving bills from which I could obtain the WID# and I'm unable to confirm my identity by giving them my address....so they won't tell me my WID# or how to make a paymentWithout that number, they will not even accept a payment by mail as they say they don't know how to apply itIt's very frustrating to try to do the right thing by submitting regular payments for so long on such an inflated bill that even has unresolved bogus charges on it for them to now not allow me to pay themNow I'm out thousands of dollars and will have my credit ruined anyways
Have called this place about a debt with a hospital,that has been taken care of....it was a mistake with the hospital not entering a workers comp number Got the first letter from arstrat And informed them of the situation gave them the number also...got a second threatening letter from themAfter confirming with the hospital that there was no problem and was told they don't know why I'm still getting letters I called them and the rudeness and bullying from the lady on the phone was unbelievable.I asked for a supervisor and was told she was busy.I feel they wanted too much info but finally was told that the letter was in errorShe actually got ruder when she realized I wasn't gonna be bulliedThis company should not be allowed to work with peopleI wonder how many people have been bullied into paying for debts they don't really have This all seems like a scam to me
This complaint was reviewed on 3-4-2016. Per the complaint Mr. [redacted] stated he never received any statements from ARstrat before being credit reported.
We spoke with the guarantor on 1-22-2015 and gave him our call back number because he said he was too busy at that time. He repeated...
the call back number to the representative, he did not return the call.Mr. [redacted] disputed this account with the credit bureaus on 12-8-2015 and sent a copy of a letter from ARstrat that states "the account will be deleted as reported in error".
The letter that was sent is not one of ARstrat's letter and we never indicate as being reported in error.
On 11-20-2015, we mailed a validation letter to the guarantor as he requested us to verify all account information. (Please see attachment).
ARstrat has requested his account be canceled and returned back to the Original Creditor as uncollectable/dispute.
A request has been submitted to the credit bureau(s) for deletion and mailed a confirmation letter.
We are closing out all contact regarding this account number.
I have reviewed the complaint regarding the 2 accounts in question.
Account # :[redacted] with WID# [redacted] was placed with [redacted] on 10-01-2012 with a balance of $127.00. After all statements went out including a discount offer letter we came to the conclusion that all...
collection efforts had been exhausted with no response from the responsible party.We canceled and returned this account back to it's original creditor ([redacted]) with the outstanding balance of $127.00.
Due to the account is no longer with [redacted], I have requested to have the account be deleted from the credit bureau(s).
Please see attachment as confirmation.
Account #: [redacted] with WID# [redacted] was placed with [redacted] 10-1-2012 with a balance of $190.58. After all statements went out including a discount offer letter we came to the conclusion that all collection efforts had been exhausted with no response from the responsible party.
We canceled and returned this account back to it's original creditor ([redacted]) with the outstanding balance of $190.58.
Due to the account is no longer with [redacted], I have requested to have the account be deleted from the credit bureau(s).
Please see attachment as confirmation.
If you need further assistance please call our office at :1-877-281-0519.
Brunella [redacted]
Collections Supervisor
Rude customer service - won't let me talk to their supervisor I have paid $copay on son's doctor's 12-21-15"on day of visit" (even the doctor's office and medical billing office say I'm good) everytime I call them- yet ARStrat continues to say I owe them April 13, and won't listen to me They even took my money I paid AGAIN and won't call me back - now when I call them they say my WID "doesn't match" I can't even send them an email to communicate because my WID doesn't match since they have my money and won't return itMy paid confirmation# is *** - they're crooksWID: ***
Have been making payments to them for over a year Tried to make a payment recently & the website now redirects me to another page where I cannot submit a paymentI called them, but was unable to give them my WID # as that number was auto-saved on the original payment site - I don't know what it is by heartThey also have my address wrong - not even the correct state - so I'm not receiving bills from which I could obtain the WID# and I'm unable to confirm my identity by giving them my address....so they won't tell me my WID# or how to make a paymentWithout that number, they will not even accept a payment by mail as they say they don't know how to apply itIt's very frustrating to try to do the right thing by submitting regular payments for so long on such an inflated bill that even has unresolved bogus charges on it for them to now not allow me to pay themNow I'm out thousands of dollars and will have my credit ruined anyways
Have called this place about a debt with a hospital,that has been taken care of....it was a mistake with the hospital not entering a workers comp number Got the first letter from arstrat And informed them of the situation gave them the number also...got a second threatening letter from themAfter confirming with the hospital that there was no problem and was told they don't know why I'm still getting letters I called them and the rudeness and bullying from the lady on the phone was unbelievable.I asked for a supervisor and was told she was busy.I feel they wanted too much info but finally was told that the letter was in errorShe actually got ruder when she realized I wasn't gonna be bulliedThis company should not be allowed to work with peopleI wonder how many people have been bullied into paying for debts they don't really have This all seems like a scam to me
This complaint was reviewed on 3-4-2016. Per the complaint Mr. [redacted] stated he never received any statements from ARstrat before being credit reported.
We spoke with the guarantor on 1-22-2015 and gave him our call back number because he said he was too busy at that time. He repeated...
the call back number to the representative, he did not return the call.Mr. [redacted] disputed this account with the credit bureaus on 12-8-2015 and sent a copy of a letter from ARstrat that states "the account will be deleted as reported in error".
The letter that was sent is not one of ARstrat's letter and we never indicate as being reported in error.
On 11-20-2015, we mailed a validation letter to the guarantor as he requested us to verify all account information. (Please see attachment).
ARstrat has requested his account be canceled and returned back to the Original Creditor as uncollectable/dispute.
A request has been submitted to the credit bureau(s) for deletion and mailed a confirmation letter.
We are closing out all contact regarding this account number.
I have reviewed the complaint regarding the 2 accounts in question.
Account # :[redacted] with WID# [redacted] was placed with [redacted] on 10-01-2012 with a balance of $127.00. After all statements went out including a discount offer letter we came to the conclusion that all...
collection efforts had been exhausted with no response from the responsible party.We canceled and returned this account back to it's original creditor ([redacted]) with the outstanding balance of $127.00.
Due to the account is no longer with [redacted], I have requested to have the account be deleted from the credit bureau(s).
Please see attachment as confirmation.
Account #: [redacted] with WID# [redacted] was placed with [redacted] 10-1-2012 with a balance of $190.58. After all statements went out including a discount offer letter we came to the conclusion that all collection efforts had been exhausted with no response from the responsible party.
We canceled and returned this account back to it's original creditor ([redacted]) with the outstanding balance of $190.58.
Due to the account is no longer with [redacted], I have requested to have the account be deleted from the credit bureau(s).
Please see attachment as confirmation.
If you need further assistance please call our office at :1-877-281-0519.
Brunella [redacted]
Collections Supervisor