Art Center School & Galleries

Students are advised to turn in their gift certificate to The Art Center upon the first class [redacted] did not do this and we did not pursue it Over the course of this issue, [redacted] ***'s residency status has changed from having moved to Florida years ago to having moved years ago to going to move At no time was her or her spouse's health ever mentioned We believe the documentation provided supports the fact that [redacted] did indeed register and attend a class as well as purchase supplies for said class We consider this matter closed Sincerely,Kathy M [redacted] Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have never taken a class at this location I called once to check about tha class and showed some interest in taking a class I asked for a advice since I have never taken painted class in life I never pursue to take any class I never signed any papers I never took my gift certificate to their place How can they claim that I took a class I have gift certificate In my procession I invite them to my home to see if I have any painting supply or any sign of painting in my home I explained to them why I was unable to tala a class due to my health and my husband's health issues I will like them to show one document where I have signed for any class As I explained that I had only visited art center once in my life for an open house or make your Own Sunday ice cream with my husband We took the tour of the building and ate ice cream Art center personal issued awards to children for their art work I remember every detail of my visit to this lace with my husband My family who gave me this gift certificate inquired that why I had not used the credit because they expected to see what have I learned by using their gift to me We realized that gift certificate has not been used My son and daughter in law also called because I was told by art center personnel, person who has given me this gift certificate need to call in order to get credit So they called the center and given different answer each time such as credit can be issued, then changed to credit can be transferred Next phone call I was told since there is no expiration date, it can be used anytime When I mention that we are moving, I was threatened that we are bothering them by calling and the lady told me that we are tired of phone calls from your son and daughter in law and came up with this story that I have taken a class Please, I hope you understand that I have $gift certificate in my procession and I have never ever been at the Art Center for a class or never ever I have signed anywhere for a class If I had taken a class why on this earth I will request for various options Why will I have unused and unsigned gift certificate by Art Center personnel Unheard of this kind of practice from any business That statement is true, I told them that I will report this to Revdex.com No business can treat their customer unprofessionly and be dishonest We consumers need protection from this type of fraud Regards, [redacted] ***

September 21, 2015Dear *** ***:At the outset of this communication, we wish to apologize for the delay in responding due to gathering information going back years since the purchase of the gift certificate.We are in receipt of the complaint filed by *** ***, ID #***.Please be advised
that *** *** requested a refund, not a credit, for a $gift certificate purchased by *** *** on 11/16/The reason given was that she moved to Florida years agoIn a subsequent call, *** *** stated she moved to Florida years agoShe was told that gift certificates are transferrable.A subsequent search of records shows that on 6/21/*** *** registered in class Drawing Explorations held from 7/12/to 8/30/She applied the gift certificate to the $tuition, leaving a balance of $She subsequently ordered the supplies for this class in the amount of $27.56, applying the balance of the gift certificate plus paying the $difference on 7/11/11.*** *** called again on 8/27/demanding a refundDuring this conversation she was advised of the above documentationNo One Screamed at her, and she was neither threatened nor abusedShe did however threaten to "report" us if we did not accommodate a refund.Enclosed please find the following documentation as proof that the gift Certificate was used:Sales Receipt dated 11/16/representing purchase of gift certificate Client Detail Report (class registration form) dated 6/21/Student Class List containing *** ***'s name Supply Order Form Paid Invoice dated 7/11/representing the balance due for the art suppliesIf you have any questions, feel free to contact either myself or Jeannine S***, Executive Director by calling ###-###-#### between 9am-4pm, Monday through Friday. Sincerely, Kathy M Office Manager

Students are advised to turn in their gift certificate to The Art Center upon the first class *** *** did not do this and we did not pursue it Over the course of this issue, *** ***'s residency status has changed from having moved to Florida years ago to having moved years ago to going to move At no time was her or her spouse's health ever mentioned We believe the documentation provided supports the fact that *** *** did indeed register and attend a class as well as purchase supplies for said class We consider this matter closed
Sincerely,
Kathy M***
Office Manager

September 21, 2015Dear [redacted]:
At the outset of this communication, we wish to apologize for the delay in responding due to gathering information going back 11 years since the purchase of the gift certificate.
We are in receipt of the complaint filed by [redacted]...

[redacted], ID #[redacted].Please be advised that [redacted] requested a refund, not a credit, for a $150 gift certificate purchased by [redacted] on 11/16/04. The reason given was that she moved to Florida 7 years ago. In a subsequent call, [redacted] stated she moved to Florida 2 years ago. She was told that gift certificates are transferrable.
A subsequent search of records shows that on 6/21/11 [redacted] registered in class 1006 Drawing Explorations held from 7/12/11 to 8/30/11. She applied the gift certificate to the $125 tuition, leaving a balance of $25. She subsequently ordered the supplies for this class in the amount of $27.56, applying the balance of the gift certificate plus paying the $2.56 difference on 7/11/11.[redacted] called again on 8/27/15 demanding a refund. During this conversation she was advised of the above documentation. No One Screamed at her, and she was neither threatened nor abused. She did however threaten to "report" us if we did not accommodate a refund.
Enclosed please find the following documentation as proof that the gift Certificate was used:Sales Receipt dated 11/16/04 representing purchase of gift certificate Client Detail Report (class registration form) dated 6/21/11 Student Class List containing [redacted]'s name Supply Order Form Paid Invoice dated 7/11/11 representing the balance due for the art supplies
If you have any questions, feel free to contact either myself or Jeannine S[redacted], Executive Director by calling ###-###-#### between 9am-4pm, Monday through Friday.
 
Sincerely,
 
Kathy M
 
Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have never taken a class at this location.  I called once to check about tha class and showed some interest in taking a class.  I asked for a advice since I have never taken painted class in life.  I never pursue to take any class.  I never signed any papers.  I never took my gift certificate to their place.  How can they claim that I took a class.  I have gift certificate In my procession.  I invite them to my home to see if I have any painting supply or any sign of painting in my home.  I explained to them why I was unable to tala a class due to my health and my husband's health issues.  I will like them to show one document where I have signed for any class.  As I explained that I had only visited art center once in my life for an open house or make your Own Sunday ice cream with my husband.  We took the tour of the building and ate ice cream.  Art center personal issued awards to children for their art work.  I remember every detail of my visit to this lace with my husband.  My family who gave me this gift certificate inquired that why I had not used the credit because they expected to see what have I learned by using their gift to me.  We realized that gift certificate has not been used.  My son and daughter in law also called because I was told by art center personnel, person who has given me this gift certificate need to call in order to get credit.  So they called the center and given different answer each time such as credit can be issued, then changed to credit can be transferred.  Next phone call I was told since there is no expiration date, it can be used anytime.  When I mention that we are moving, I was threatened that we are bothering them by calling and the lady told me that we are tired of phone calls from your son and daughter in law and came up with this story that I have taken a class.  Please, I hope you understand that I have $150 gift certificate in my procession and I have never ever been at the Art Center for a class or never ever I have signed anywhere for a class.  If I had taken a class why on this earth I will request for various options.  Why will I have unused and unsigned gift certificate by Art Center personnel.  Unheard of this kind of practice from any business.  That statement is true, I told them that I will report this to Revdex.com.  No business can treat their customer unprofessionly and be dishonest.  We consumers need protection from this type of fraud.
Regards,
[redacted]

Students are advised to turn in their gift certificate to The Art Center  upon the first class.  [redacted] did not do this and we did not pursue it.  Over the course of this issue, [redacted]'s residency status has changed from having moved to Florida 7 years ago to having moved 2 years ago to going to move.  At no time was her or her spouse's health ever mentioned.  We believe the documentation provided supports the fact that [redacted] did indeed register and attend a class as well as purchase supplies for said class.  We consider this matter closed.  Sincerely,Kathy M[redacted]Office Manager