Art Cleaners

Good morning, I have responded directly to the customer with the attached email Please let me know if there are any further issues Thank you for your assistance Kimberly AustinVice PresidentArt [email protected] Begin forwarded message:From: Kimberly Austin Date: May 27, at 6:54:AM MDT To: [email protected] Subject: ComplaintGood morningI just received a complaint regarding your experience at our company Art CleanersWhile I am disappointed in how your experience went I am very happy that you made the complaint so I can resolve it for youUnfortunately it appears as though the store staff that you dealt with did not handle this issue correctlyI am happy to refund your payment for services to you as well as provided you with a credit of an additional $gift certificate for your inconvenience if that is acceptableWe always want to take care of our customers needs and it is only by customers that take the time to let us know that we have not met their standards or followed instructions that we are aware of a problem Please contact me directly and I can send you a check for the refundAgain, I apologize for your inconvenience and I will address your concerns with our manager and staff immediatelyThank you and have a great holiday weekendKimberly Austin Vice President Art Cleaners 303-882-cell 303-447-office

Good morning, I have responded directly to the customer with the attached email.  Please let me know if there are any further issues.  Thank you for your assistance.  Kimberly AustinVice PresidentArt [email protected]  Begin forwarded message:From:...

Kimberly Austin <[email protected]> Date: May 27, 2017 at 6:54:10 AM MDT To: [email protected] Subject: ComplaintGood morning. I just received a complaint regarding your experience at our company Art Cleaners. While I am disappointed in how your experience went I am very happy that you made the complaint so I can resolve it for you. Unfortunately it appears as though the store staff that you dealt with did not handle this issue correctly. I am happy to refund your payment for services to you as well as provided you with a credit of an additional $25.00 gift certificate for your inconvenience if that is acceptable. We always want to take care of our customers needs and it is only by customers that take the time to let us know that we have not met their standards or followed instructions that we are aware of a problem.   Please contact me directly and I can send you a check for the refund. Again, I apologize for your inconvenience and I will address your concerns with our manager and staff immediately. Thank you and have a great holiday weekend. Kimberly Austin Vice President Art Cleaners 303-882-4155 cell 303-447-8700 office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]