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I signed up for a year package in (I have a copy of the contract) I never went every month, but was allowed to carry over and continued to go there occasionally for massage or facialThe staff always gladly used the amount I had left in my accountIn October of I went in for a service and asked how many I had left I believe it was two at that pointI said I wanted to use those up and would not be doing the yearly "club" anymore I was never asked to sign up againIt has just come to my attention that They have been charging my [redacted] account under the name [redacted] or [redacted] for many months (unfortunately I didn't realize it, because I had no reason to think it was happening) I'm told I now have a balance of $576.73! I have stopped the charge and blocked this business from charging on my card.This business seems to be getting ready to close there doors for goodThe staff is unaware of the closing date because the owner does not answer there calls.If the business remains o

I signed up for a year package in (I have a copy of the contract) I never went every month, but was allowed to carry over and continued to go there occasionally for massage or facialThe staff always gladly used the amount I had left in my accountIn October of I went in for a service and asked how many I had left I believe it was two at that pointI said I wanted to use those up and would not be doing the yearly "club" anymore I was never asked to sign up againIt has just come to my attention that They have been charging my *** account under the name *** or *** for many months (unfortunately I didn't realize it, because I had no reason to think it was happening) I'm told I now have a balance of $576.73! I have stopped the charge and blocked this business from charging on my card.This business seems to be getting ready to close there doors for goodThe staff is unaware of the closing date because the owner does not answer there calls.If the business remains o

In December my husband purchased a gift card for $for me for Christmas for spa services I tried several times to call in January for an appointment and could not get through I wanted to use it with my daughter who was home from college she is home now and we tried to make an appt and see the spa is permanently closed What recourse do we have now? My husband pays cash for the cardI see by the complaints on file that they closed in January How do we get our money back now?

I wanted to use my gift certificate for a massage at the At-Ease Spa (also referred to as "@ease Spa," and I just learned that they have been closed since January The gift certificate was purchased online from the At-Ease Spa on December 22, 2016, and is valid until December 22, 2017-

In December my husband purchased a gift certificate for $and my daughter for $when I called for an appointment 1/25/and couldn't get through the business office number ###-###-#### I contact an old employee and was informed the business has been closedI have text the former owner Ofra ###-###-#### 1/and had no responseHow can I go about requesting a refund?