Art Machine Productions

From: Stephanie P[redacted]<[redacted].com>Date: Sun, Nov 22, 2015 at 6:42 PMSubject: Business Response to Case # [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted].comHi [redacted],Apologies for not sending this into you sooner. I wanted to make sure we had all of our details together...

before I sent out our statement. Thanks so much for talking on the phone to me last week. I really appreciate your genuine kindness and thorough explanation of how to submit our information regarding the case. I have included the name of the business that [redacted]’s complaint should have been filed with in our response to the complaint outlined below. Have a great week. :)-Stephanie P[redacted]Art Machine ProductionsOwner---Case ID: [redacted]To whom it may concern,A customer submitted a complaint to our tattoo studio regarding a deposit she left with a prior associate of ours (Steve B[redacted]) who was using our facility as a legal means to tattoo out of as per state licensing requirements. This deposit was paid to his personal [redacted] account and the deposit contract between him and [redacted] for the appointment did not involve Art Machine Productions as the client stated in her complaint. Mr. B[redacted] was responsible for outlining his deposit policies with [redacted]. Art Machine Productions never received any financial compensation for [redacted]’s deposit. The exchange of funds was between [redacted] and Mr. B[redacted], who operates his own business, [redacted] located at [redacted] Philadelphia, PA [redacted] which is only minutes away from Art Machine Productions. Any deposits he received to his personal account for his personal business should be carrying over to and involving his personal business, as we never received any compensation for any deposits he collected and may not have honored. Moreover, the client named a “personal assistant” that works for Mr. B[redacted] and is not employed with Art Machine Productions. We cannot speak to the experience she had with Mr. B[redacted]’s personal assistant, who is not employed with us. Art Machine Productions never collected any money from [redacted]. The correspondence in the link that [redacted] emailed us [redacted] even shows Mr. B[redacted] or his assistant stating that he was honoring her deposit (because he is the one who holds it) until he had a change of heart later in the year. This correspondence all took place after we were not longer in association with Mr. B[redacted]. This further proves that he is the one who holds her deposit, and not Art Machine Productions. [redacted] also sent us a number of screen captures of text message conversations between Mr. B[redacted] or his assistant and [redacted]. Again, these all took place long after we severed ties with Mr. B[redacted], whom the original deposit money was sent.In her complaint, she states that the deposit was taken and not honored. We cannot be certain of the exact original agreement between her and the Mr. B[redacted], though from the correspondence emails and screen captures she sent us, we are under the impression that he refused to honor or refund her deposit after she had cancelled her appointment several times. This is typical practice when a client leaves a deposit with an artist and either no shows for an appointment, or cancels; however, it appears there were other extenuating circumstances in this particular situation that may have changed the terms of their agreement. We cannot be sure, as we have not had any association with Mr. B[redacted] since January of 2015 and do not associate with his business, [redacted].Because we felt so bad for [redacted] and her situation, we have offered to honor the $200 deposit she made with Steve B[redacted] of [redacted], even though we have never received compensation for her original deposit. She currently has an appointment to be tattooed in our studio by someone else on December 2nd, 2015 at 12 p.m. We informed [redacted] that going forward, the artist who is handling her appointment would be treating this case as if her original deposit was paid to him. Deposit policies were outlined to her via email. We chose to extend this offer to her at our own cost because of how incredibly distraught she had become over the entire situation. We wanted to let [redacted] know that we care about her choice to add artwork to her body, and hoped to make the experience a bit lighter for her. We feel that by extending this offer of charity to her, we are helping to battle the stigma against customer service being a lost art form. [redacted] has unfortunately filed her complaint against the wrong business.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken with the owners of Art Machine and they were beyond helpful and pointed me in the right direction of the business that I need to actually file a complaint against as it was an affiliation I thought they still might have with their former employee.I therefore would like to retract this complaint and close it out as this has been resolved offline.
Regards,
[redacted]