Mr [redacted] has received exactly what he purchased, he thought that the SEER rating was part of the sizing of the unitWhen the technician discussed the new unit with Dan he told him that the new unit was SEER and would be more energy efficient than the old Goodman unitChandler Air quoted Mr [redacted] a 3.5-ton unit that is what his home and duct work is designed forWhile the new American Standard unit did have a valve go bad June 29th, and we replaced it that is the only service call with a problem we foundThe system has been running per manufacture specifications sinceWe had a representative from American Standard out to home to check the unit all is working as designedMr [redacted] has continued to repeat that the home will not stay at degrees with an ambient temperature of degrees at 1pm on July 3rd The thermostat set at degrees and was reading at degrees the supply air was recorded at degrees at the registerWell below even the manufacturers expectationsI did make an offer to replace the system with a larger unit (4-ton) but would need to make changes to the duct work to compensate for the greater airflowI offered to remove the old unit and install a new unit for the cost of the new system and upgrades needed for the larger systemThe warranty has been honored we have never once failed to go service the system when we were notified there was a problem
Mr [redacted] has received exactly what he purchased, he thought that the SEER rating was part of the sizing of the unitWhen the technician discussed the new unit with Dan he told him that the new unit was SEER and would be more energy efficient than the old Goodman unitChandler Air quoted Mr [redacted] a 3.5-ton unit that is what his home and duct work is designed forWhile the new American Standard unit did have a valve go bad June 29th, and we replaced it that is the only service call with a problem we foundThe system has been running per manufacture specifications sinceWe had a representative from American Standard out to home to check the unit all is working as designedMr [redacted] has continued to repeat that the home will not stay at degrees with an ambient temperature of degrees at 1pm on July 3rd The thermostat set at degrees and was reading at degrees the supply air was recorded at degrees at the registerWell below even the manufacturers expectationsI did make an offer to replace the system with a larger unit (4-ton) but would need to make changes to the duct work to compensate for the greater airflowI offered to remove the old unit and install a new unit for the cost of the new system and upgrades needed for the larger systemThe warranty has been honored we have never once failed to go service the system when we were notified there was a problem