Art Of Beauty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello, Thank you for sending us this notificationWhen the customer let us know she did not have her package, we contacted the [redacted] office and they let us know the address the customer provided us with for shipping is not an address for the end recipientIt is an address for a company that ships the package to the end customer in another countryThe [redacted] office did recommend we have our customer check again with the company they are using to forward their packageThe last email we sent them read: "Hello, The [redacted] office is stating they delivered the package to the correct address on May 3rdAre you able to double check with this freight forwarding company? Please show the freight forwarding company these tracking details:https: [redacted] We asked them to do this because the shipment shipped through [redacted] ***This service combines [redacted] and USPSThe customer was originally given the [redacted] tracking #They were not given the tracking # that was assigned to the package once [redacted] handed the package off to USPSWe were thinking the company that is watching for this customer's package may be looking for the [redacted] #, not the USPSSo, we asked them to double checkThe customer has not yet responded to this emailThank you

Good Morning,Thank you for contacting our companyOn behalf of Art of Beauty, I apologize for any inconvenience the customer may have experiencedMiss [redacted] participated in a promotion we had running (purchase nail polishes, receive free)We also provided free shipping to the address each customer providedI have double checked with our IT Department and at the time the customer submitted her order, her address read: [redacted] *** Her previous orders were sent to zip code ***She must have edited the existing address by mistake, as her confirmation screen showed the zip code as ***I have attached a copy of the customer's invoice which pulls the address information exactly as the customer enters it on our websiteAs a result of the wrong zip code being entered, we cannot locate the package: https://www[redacted] [redacted] has delivered the package but cannot provide additional informationWe offered to resend the customer's order to the corrected address, but we cannot absorb the cost of shipping a second timeWe are not recharging her for the merchandiseAlthough the customer only paid $for her order, the merchandise value was $and we pad $to ship the package the first time to the address she providedWe will send all nail polishes and are only asking the customer to cover the cost of reshipping, which will be $Please let me know if you have additional questionshave a great dayThank you Art of Beauty

Hello, Thank you for contacting Art of BeautyThe invoice the customer provided was for an order in April, not the current orderWe have already confirmed she has ordered in the past and submitted the order with the correct zip codeFor the most recent order placed in July, she did notWe are able to reship to the corrected address if we are able to collect $to cover the cost of reshippingHave a nice afternoonThank you--Art of Beauty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Good Morning,Thank you for contacting our company. On behalf of Art of Beauty, I apologize for any inconvenience the customer may have experienced. Miss [redacted] participated in a promotion we had running (purchase 3 nail polishes, receive 3 free). We also provided free shipping to the address each...

customer provided. I have double checked with our IT Department and at the time the customer submitted her order, her address read: [redacted].  Her previous orders were sent to zip code [redacted]. She must have edited the existing address by mistake, as her confirmation screen showed the zip code as [redacted]. I have attached a copy of the customer's invoice which pulls the address information exactly as the customer enters it on our website. As a result of the wrong zip code being entered, we cannot locate the package: https://www.[redacted] has delivered the package but cannot provide additional information. We offered to resend the customer's order to the corrected address, but we cannot absorb the cost of shipping a second time. We are not recharging her for the merchandise. Although the customer only paid $30 for her order, the merchandise value was $60 and we pad $7 to ship the package the first time to the address she provided. We will send all 6 nail polishes and are only asking the customer to cover the cost of reshipping, which will be $6.95. Please let me know if you have additional questions. have a great day. Thank you Art of Beauty

Hello,  Thank you for sending us this notification. When the customer let us know she did not have her package, we contacted the [redacted] office and they let us know the address the customer provided us with for shipping is not an address for the end recipient. It is an address for a company that...

ships the package to the end customer in another country. The [redacted] office did recommend we have our customer check again with the company they are using to forward their package. The last email we sent them read: "Hello, The [redacted] office is stating they delivered the package to the correct address on May 3rd. Are you able to double check with this freight forwarding company? Please show the freight forwarding company these tracking details:https:[redacted]We asked them to do this because the shipment shipped through [redacted]. This service combines [redacted] and USPS. The customer was originally given the [redacted] tracking #. They were not given the tracking # that was assigned to the package once [redacted] handed the package off to USPS. We were thinking the company that is watching for this customer's package may be looking for the [redacted] #, not the USPS. So, we asked them to double check. The customer has not yet responded to this email. Thank you.

Hello, Thank you for bringing this to our attention. The customer had us send both packages to a freight forwarding company that sends the packages out of the country after they receive them. The customer chose standard delivery for free, which does not require a signature. We do not advertise...

anywhere on our website that signature is required. After being contacted by the customer we started an investigation with the post office. They confirmed they did deliver both packages to the address the customer provided. The tracking info for both packages can be found at the following links: [redacted] & [redacted]. At this time, the best we can recommend is she check back with the company she had us send the packages to, as the post office confirmed with us that they were delivered. Thank you,Art of Beauty Customer Service