Art Of Northern NJ & Hudson Valley Reviews (%countItem)
Art Of Northern NJ & Hudson Valley Rating
Address: 17 Leslie Ct, Whippany, New Jersey, United States, 07981-1635
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Early last year, I had a flooding in my basement, and had a water restoration company assess the situation. The water restoration company brought in "*** of *** NJ & ***" to check on damaged electronics. At the time, I was immensely distraught from my flooded basement, I ***ded out two old laptops and a computer monitor for them to inspect without being informed of what will be the expected repair outcome and cost. They took my items and brought them back in a few weeks but the items were not repaired. All this time, they had never discussed any financial consequence for the service they would provide.
Then, they sent me a bill for $1,713.74 for the work. For the lack of any real work done to my items, this is an excessive and unjustifiable amount of billing.
I did my research and found "NEW JEY CONSUMER FRAUD ACT SERVICING AND REPAIRING OF HOME APPLIANCES RULES". Based on the law, whenever a consumer requests service on a home appliance from a home appliance repairer, the home appliance repairer shall disclose before the consumer becomes committed to any expense.
In addition, the rules *** that "commencing work other t*** diagnostic work or work included in a diagnostic fee without having obtained the consumer’s signature or the signature of the consumer’s agent on a written itemized estimate of the labor and parts necessary, including specific notation of exc***ge price on parts where applicable" is a deceptive practice.
The business practice I received from "*** of *** NJ & ***" clearly qualifies for the deceptive practice outlined in the New Jey law above. They never discussed the cost for the service they would provide, and eventually sent me a bill that is completely out of proportion to the actual service offered. The company is now threatening me to send the bill to the collection agency. I would greatly appreciate your response and advice.
I have attached our invoice which details our charges, email communication with the insured, signed work authorization.
Before we scheduled an onsite visit to the *** resident we contacted *** insurance. They approved my company to evaluate the electronics and appliances potentially affected by Mr. water loss. Upon our arrival a work authorization was signed by one of the policy hold*** allowing us to begin work. As the invoice indicated we have a charge for travel to the work site for emergency response, evaluation of 11 items for impact by the event, and actual restorative work done on 3 items. The cost to pack out the items and bring to our shop to service and then return are standard insurance.
We submitted an invoice for our work to the *** insurance adjuster who approved the amounts. The attached email chain with both insureds shows we communicated with them throughout this process.
They were also aware of the invoice amount and the final invoice amount as *** advised my company they had release to the insured money for our services and had advised the insured as such.
If mister *** denies receiving the insurance money - he can inform me and I will advises *** that payment for my services, according to Mr *** has not been released. Otherwise in my opinion he is committing Insurance Fraud by claiming insurance money is being used for an approved service but only to put the money in his own pocket.
We sent the insurance company
Complaint: ***
Refer to "NEW JEY CONSUMER FRAUD ACT SERVICING AND REPAIRING OF HOME APPLIANCES RULES". Based on the law, whenever a consumer requests service on a home appliance from a home appliance repairer, the home appliance repairer shall disclose before the consumer becomes committed to any expense. In addition, the rules *** that "commencing work other t*** diagnostic work or work included in a diagnostic fee without having obtained the consumer’s signature or the signature of the consumer’s agent on a written itemized estimate of the labor and parts necessary" is a DECEPTIVE practice.The business practice I received from "*** of *** NJ & ***" clearly qualifies for the deceptive practice outlined in the New Jey law above. They never discussed the cost for the service they would provide, and eventually sent me a surprise bill that is completely out of proportion to the actual service offered.
There was no real repair or recovery for the damaged items as evidenced in their document.
*** confirmed it is up to the insured to decide on the release of any fund. Any fund released by the insurance company should be used for recovery of the damage an insured might be suffering from. Otherwise, such a fund better be returned to the insurance company t*** benefit a random 3rd party. What *** of *** NJ did was trying to make a profit by not doing any real service but by taking advantage of people in difficulty.