Art of Tuscany

STOP RIGHT NOW!! DO NOT BUY FROM ART OF TUSCANY! I totally agree with Sherry W.'s review. We had a very similar experience. Unfortunately, we did not check [redacted] before we went to Art of Tuscany. Sherry W. could have saved us a lot of money and a great deal of aggravation. We ordered Travertine Pavers from Paul S[redacted] at Art of Tuscany. To make a very long story short, we did not know the pattern we asked for came in more than one style, and he did not tell us it did. They sent us Pavers for a pattern they chose, which was not what we wanted. When we complained about it they said they stapled the pattern print out to the pavers that they sent on an open truck. There was no such attachment when the pavers arrived at our home. We had to exchange half the 6"x12" pavers for 12"x12" pavers. They wanted to charge us for the 12" x12"'s, and after much heated discussion, Stefano only agreed to do an exchange after we agreed to pay a 25% restocking fee. Stefano said they did not sell 12"x12" pavers and he would have to buy them from somewhere else. He guaranteed us he could get them and it would be in, in a week. We had to wait three weeks, while our backyard patio remained half done and in a shambles. Stefano's response was, "they're not here, what can I tell you". We had to constantly call them for an update on the status of the pavers. They never tried to keep us posted. When we asked them how much the restocking fee was, Paul told us we had to pay tax and delivery charges. We declined to pay tax and delivery and he said, oh, that was a mathematical error on their part and they charged us 19 cents extra per paver, "by accident". When we went to make the exchange, they tried to short us the amount of pavers they were supposed to give us. Again, claiming mathematical error. When we finally did receive the 12"x12" pavers, they were of very poor quality. AND this all simply could have been avoided if Paul asked us which pattern we wanted and handed the pattern style print out to us rather than stapling it to an open truck that can blow off in the wind. Art of Tuscany is an Unethical, Irresponsible and Dishonest business and their Customer Service leaves much to be desired, to say the least. I have also reported them to The Revdex.com. Save yourself a lot of aggravation and don't do business with Art of Tuscany.