[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:We have joined in the hospital on 09/18/Morning 9:AM, after experiencing the services quality and hospital facilities and the staff response and behavior during the stay till 09/18/2017, we had taken decision this is not the hospital for my baby to be treatedThe staff is very rude and their response time is very long, their services are very badThat is the main reason we asked for the dischargeWe were asking for the discharge to join other facility and best doctors who can give best treatment to baby and motherWe have selected the doctors and facility, so we started walking out from the hospitalThey took my baby and said us baby will not be dischargedWe have the every right to choose the doctor or best facility for my babyInova hospital simply forgot patient rights they forcefully gave something which they are saying they give what ever they want no matter of patient interests and choicesHospital staff behavior is worst in the world, doctors associated with Inova are less experiencedThey could discharge us by taking document sign non responsibility and faxing the medical documents to my new providerWhy it is not happened if patient is not interested in Inova services and do not have the trust on Inova staff and doctors, Inova forcefully treated my baby and asking for the moneyFor Bilirubin tests do I need to pay the $As these tests can be taken outside for $They say that on 9/20/@result came back at which risk is increassed when compared to 9/20/@ 02:why do they discharged even the risk incressedAll these test results are bt, this is a big scam from Inova.They mentioned that "infants need to “pass” the required Critical congenital heart disease screen (CCHD), weight check, transcutaneous bilirubin (TCB) check and complete the state mandated newborn metabolic screening prior to discharge" why the charges for new born service charges [redacted] $1,for two days 09/18/and 09/19/Baby born on 09/18/@11:PMFor minutes of service they charged $1,for the day 09/18/On 09/19/they have not given any services unless the BiliRubin tests and again [redacted] they charged $1,Total bill is for and claimed it for $8566.For Bilirubin tests and HC ADMIN HEP B VACCINE,HC SCREENING NEWBORN METABOLIC,HC CAPILLARY PUNCTURE they charged $this is unethical and unlawful Regards, [redacted]
October 7, Revdex.com Regarding: Billing Complaint Date of Service: 5/17/ ID [redacted] Dear [redacted] : This letter is to confirm that the billing issue assigned ID [redacted] has been resolved directly with your client This was accomplished by the Patient Relations Department of Inova Fair Oaks Hospital via multiple phone conversations and actions coordinated with Inova Patient AccountsThe concern was thoroughly investigated and it was determined that the patient was correctly billedThe account was discussed with your client, the father of the patient, and adjustments made in the spirit of community to his satisfactionShould you have further questions or require assistance at any time, please do not hesitate to call me at ###-###-#### Sincerely, Dawn M [redacted] MT (ASCP) CPC Director of Patient Relations, Decedent Affairs and Community Inova Fair Oaks Hospital
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:We have joined in the hospital on 09/18/Morning 9:AM, after experiencing the services quality and hospital facilities and the staff response and behavior during the stay till 09/18/2017, we had taken decision this is not the hospital for my baby to be treatedThe staff is very rude and their response time is very long, their services are very badThat is the main reason we asked for the dischargeWe were asking for the discharge to join other facility and best doctors who can give best treatment to baby and motherWe have selected the doctors and facility, so we started walking out from the hospitalThey took my baby and said us baby will not be dischargedWe have the every right to choose the doctor or best facility for my babyInova hospital simply forgot patient rights they forcefully gave something which they are saying they give what ever they want no matter of patient interests and choicesHospital staff behavior is worst in the world, doctors associated with Inova are less experiencedThey could discharge us by taking document sign non responsibility and faxing the medical documents to my new providerWhy it is not happened if patient is not interested in Inova services and do not have the trust on Inova staff and doctors, Inova forcefully treated my baby and asking for the moneyFor Bilirubin tests do I need to pay the $As these tests can be taken outside for $They say that on 9/20/@result came back at which risk is increassed when compared to 9/20/@ 02:why do they discharged even the risk incressedAll these test results are b
t, this is a big scam from Inova.They mentioned that "infants need to “pass” the required Critical congenital heart disease screen (CCHD), weight check, transcutaneous bilirubin (TCB) check and complete the state mandated newborn metabolic screening prior to discharge" why the charges for new born service charges [redacted] $1,for two days 09/18/and 09/19/Baby born on 09/18/@11:PMFor minutes of service they charged $1,for the day 09/18/On 09/19/they have not given any services unless the BiliRubin tests and again [redacted] they charged $1,Total bill is for and claimed it for $8566.For Bilirubin tests and HC ADMIN HEP B VACCINE,HC SCREENING NEWBORN METABOLIC,HC CAPILLARY PUNCTURE they charged $this is unethical and unlawful Regards, [redacted]
October 7, Revdex.com Regarding: Billing Complaint Date of Service: 5/17/ ID [redacted] Dear [redacted] : This letter is to confirm that the billing issue assigned ID [redacted] has been resolved directly with your client This was accomplished by the Patient Relations Department of Inova Fair Oaks Hospital via multiple phone conversations and actions coordinated with Inova Patient AccountsThe concern was thoroughly investigated and it was determined that the patient was correctly billedThe account was discussed with your client, the father of the patient, and adjustments made in the spirit of community to his satisfactionShould you have further questions or require assistance at any time, please do not hesitate to call me at ###-###-#### Sincerely, Dawn M [redacted] MT (ASCP) CPC Director of Patient Relations, Decedent Affairs and Community Inova Fair Oaks Hospital
The balance of $has been adjusted and the account now has a zero balance
We are still investigating the concern and will respond within the next 5 days. Thank you for your understanding and patience.