Art Van Furniture Reviews (%countItem)
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Art Van Furniture Rating
Address: 2300 Jones Blvd, Coralville, Iowa, United States, 52241-3469
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Ordered furniture from Art Van in Cedar Falls on Sept 3, 2018 and were given a 6-8 wk delivery date. We still do not have a specific delivery date.
We ordered furniture 09/03/18 with a deliver date of 6-8 wks. We also prepaid $2691.49 for the entire order including delivery. Order # XXXX-XXXX under my husband's name ***. Sales Rep ***
Several days later, the going out of business was announced. We called and were assured the furniture was ordered and we would receive it. I contacted the store again on 10/24/18 and was advised by Charmaine that she'd lookup the order and call back. Next day I called back, spoke to Makinzie, who had left a message with my husband that the furniture was expected in '2ish' weeks. They wanted to make sure the truck from Michigan was full before sending it. At this date 11/13/18, it's 10 weeks since ordering. I expect my furniture in advance of Thanksgiving but do not have confidence the store can provide any assurance of this. They do not seem to be able to track this order very well. Prior to becoming Art Van, this business was Simpson Furniture and we had good experiences with them. I expect that this local business would not go out (of business) and deliberately defraud their customers. I've had an empty livingroom since moving into my new home. I want the products I ordered. Period.
I want an assurance of the delivery date and satisfactory delivery of the merchandise prior to Thanksgiving, as was originally promised. No Excuses!
To Whom It May Concern,
We are in receipt of your email dated 11/13/18, which outlines concerns raised with your office by our guest, ***.
We sincerely regret any unexpected delay in the arrival of Mrs. order. We are happy to report that their order has arrived and was successfully delivered on 11/16/18.
We remain available for further comment at your convenience.
Sincerely,
ART VAN FURNITURE
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, we finally received our furniture as indicated on Nov 16.
purchased $2841.75 worth of merchandise. Advertised a 50" 1080 HDTV or gift card w/purchase to be received within 12-14 business days. Have not rec'd.
On June 10, 2018, we purchased $2841.75 worth of furniture from the Art Van Store located at 2300 Jones Blvd Coralville, Iowa 52241. (319) 545-5005. *** was the Home Furnishings Consultant who helped us with our purchase. Our invoice number is XXX-XXXXXXX. *** handed us a flyer and stated due to the amount of our purchase, we were entitled to a 50" 1080p HDTV or gift card. BUT we can't have it on the day of purchase.
We were handed an advertising flyer which we kept with our invoice. On the flyer it state, "you will receive an e-voucher via email or voucher via email within 12-14 business days. Go online to www.selectgiftwith purchase.com with your voucher code."
We understood the 14 days would not start until we picked up all of our furniture. The last piece of furniture was received on July 3, 2018. We waited our 14 days and did not receive any email regarding the voucher.
I called Art Van located where we purchased it and spoke to an associate. at this time, I did not write any name, date or time down. I explained I had not received any email. This Associate thought it took up 3 to 5 weeks to get the voucher, (which is not what the flyer stated) to receive the voucher. She said to call back if we did not receive in the next week or so.
I called back, again I had not started to document any name date or time yet because I had faith it would not be an issue to get the voucher. I was told our email was entered incorrectly at time of purchase and the information sent to www.selectgiftwithpurchase.com was wrong. She would fix and we should get our voucher. This did not happen.
On August 21, 2018 at @3:50pm I emailed the ***@virtualrewardcenter.com directly to follow up on the card. I received a response from Tyeshia in the support center stating they did not have information regarding our purchase and I needed to contact the Art Van store directly. Which I did. They again stated they would take care of this and get it corrected. It was not.
I have had email contact with the rewards center on Aug 22, 2018, and September 4th and September 5th. I also email *** from Art Van on August 24th informing him of the error. On August 25th he replied he would take care of the error. I followed up with him on August 30th asking how long this process would take to correct, which I did not hear back from him.
On September 4th I sent another email to the rewards center asking if they had received information regarding my voucher, they did not. On September 5th I sent another email to *** informing him yet again the rewards center had no record of our purchase.
My complaint is that Art Van advertised a 50" TV or gift voucher with qualified purchase. to be received within 12-14 days of receiving the merchandise we purchased. We did not ask for this, they advertised it. We have not received the voucher which I understand has a value of $250. I'm sure this seems petty, but has anyone ever received a voucher from Art Van? Is this their standard practice to offer something to get someone in the store, but not follow thru or worse yet, never bother to respond to their issue?
I would like to receive the gift card as stated on their advertising flyer.
We are in receipt of your email dated, 9/6/18 which outlines concerns raised with your office by our guest, ***.
We sincerely regret the inconvenience Ms. experienced in the delay in receiving her gift vouchers from our Elite Rewards promotions.
On 9/7/18, Elite Rewards reached out to Mr. (husband) personally to confirm they had received their vouchers for the $250.00 gift cards. Mr. confirmed he had received the email and was happy with the follow up call.
We remain available for further comment at your convenience.
Sincerely,
ART VAN FURNITURE
Original product was destroyed beyond repair in warehouse before delivery & had to be reordered. We have been without furniture for 8+ weeks!!!!!!
We ordered 2 chairs and a loveseat on April 11, 2018. We were notified it was available for delivery on May 19. Due to the fact we were out of town we did not call back to schedule delivery until May 26, 2018. The soonest available delivery appointment was not until June 22. We got rid of all of our old living room furniture on June 20th in order to clean the carpets in anticipation of the new furniture. We received a call later on June 20 (after disposal was done) saying the loveseat was "destroyed beyond repair" and would have to be reordered. We requested and received the 2 chairs on June 22 as scheduled. I called to ge a status update today (July 24) and our loveseat will not be available until midAugust!! I complained stating we had been without furniture for our family for over 4 weeks now with no offer for assistance from the company and was told by the general manager there was both they could do because all the furniture in their store was already reserved for other customers. This is the WORST customer service ever!!!! They destroyed our product, they won't offfer any assistance or furniture for our family to sit on and it will be at least another 3 weeks before it's in, Lear alone the delivery delay!! No family should ever be asked to sit in the floor for over 2 months!!! Why can't a display model be loaned out since it's THEIR fault the furniture was destroyed before delivery!!
Acceptable Furniture to use until our order is available and delivered!!
RE: *** - Revdex.com CASE# XXXXXXXX
We are in receipt of your email dated 7/24/18, which outlines concerns raised with your office by our guest, ***.
We sincerely regret the inconvenience Ms. experienced with the delivery of her furniture. Ms. was contacted prior to delivery that her loveseat had been damaged in transit and would need to be reordered.
On 6/20/18, a loaner loveseat was delivered to Ms. to use until the new loveseat arrives.
On 8/29/18, Ms. received her new loveseat and we picked up the loaner loveseat from her home.
We remain available for further comment at your convenience.
Sincerely,
ART VAN FURNITURE
We were told at the time of purchase all natural wood materials were used to make our dresser, but found press board is the actual material used
Non-existent customer service
We bought what we were told was a solid, high-quality wood dresser. We were assured that natural wood materials were used to create this dresser, and that there was no manufactured pressboard used to make it. We were charged a high dollar price for this bedroom furniture set due to the high quality materials used. When simply shifting the dresser to vacuum behind it just a year after purchasing it, the corner of the dresser ripped off! It exposed a horrible, shottily made pressboard dresser. I can not believe that you can bait and switch your customers in such a lowly fashion and outright lie to them about the product they are purchasing! I would never spend such a high dollar amount on pressboard furniture I could buy from Ikea for a fraction of the cost! I am severely disappointed in the quality of the product.
We contacted customer service, and they sent out a rep who investigated the furniture and assured us the sales reps have no idea what they are selling and constantly lie about the materials used! He assured us we would get a replacement top for the dresser. Just a few days later, I received an email stating they would not fix or replace the top, as it was "not a defect". It sure looks like a defect when a different material was used than what we were told at the time of purchase!
I will not be supporting your business with lying salesmen and low grade products. I recommend that others be much more careful about investigating the validity of their statements than we were.
Purchased: Feb 14, 2016
Issue: Oct 27, 2017
Salespeople: *** XXXXX and *** XXXXX
Item: Danville Black 5 Dr dresser rustic black # XXXXXXXXX
Invoice: XXX-XXXXXXX
We are looking for them to repair the dresser by replacing the top section with natural wood as promised at the time of purchase.
We are in receipt of your email dated 11/20/17, which outlines concerns raised with your office by our guest, ***.
The merchandise in question was delivered on 2/20/16 with a five-year warranty on manufacturer defects. On 11/11/17, Mr. (husband) contacted our service department stating while he was moving his dresser, the top cracked.
Upon inspection, our service tech determined the corners of the top were damaged by handling and was not was not a manufacturer defect.
On 11/22/17, our service manager spoke with Ms. explaining accidental damage is not covered under her extended warranty. However, as a one-time courtesy, we will check with the manufacturer to see if a replacement top is available.
Ms. is happy with this resolution. As soon as we have the manufacturer's decision, we will contact Mr..
We remain available for further comment at your convenience.
Sincerely,
ART VAN FURNITURE
(The consumer indicated he/she DID NOT accept the response from the business.)
I need additional time to see if the seller will actually provide us with the replacement part, as well as free labor to repair the item. The item was not the solid wood piece that was originally described to us at the time of sale, and this is why the item crumbled when it was slid on carpet. If the seller actually is able to provide the replacement part and repair the item, we will be willing to close this case. So far, we have not heard back on the availability of the part or the labor at this time.
RE: *** - REBUTTAL Revdex.com CASE# XXXXXXXX
We are in receipt of your email dated 12/20/17 which outlines concerns raised with your office by our guest, ***.
In reference to our letter dated 12/7/17, we obtained a replacement top for Ms. dresser.
Our service department spoke with Ms. and scheduled a pick-up of her dresser in order to replace the top of her dresser, and will return the dresser to her once completed.
We remain available for further comment at your convenience.
Sincerely,
ART VAN FURNITURE
(The consumer indicated he/she DID NOT accept the response from the business.)
The dresser has been picked up for repair, but it has not been repaired and returned to us yet. I will have to wait until that point to determine whether or not the repair was satisfactory. Please extend the case until the end of the month, so we can properly make this determination. Thank you.