Art's Animals

August 24, 2017To whom it may concern:It is always unfortunate to hear that a customer is unhappyIn regards to the matter of ID # [redacted] , the customer was told by the owner that one of the kittens did have an eye issue and because of that she received that kitten at a discounted price of $ from the price that was $with the agreement that the vet bills would be covered by the customerIn the complaint that was mailed to us the customer admits that the owner made her aware that the cat had an eye condition, at that point it was her decision to take the cat as it wasIt was written on her receipt and she in fact signed it on the bottom of the receipt, she claims that it was put on the receipt after she signed, but it will be on the yellow carbon copy that was given to her along with a coupon for discounted shots and spay/neuter at [redacted] in Sharon Hill, PAAll of our kittens were examined by a vet tech and were diagnosed with an eye infection in which she got us a bottle of eye drops from her work so we could start treating themWe were not aware that the one kitten had a permanent eye condition before being notified by the customerInitially the customers' husband was supposed to come to the store on Saturday August when the condition was discovered but he did not show upWhen the customer called and spoke with the owner about the condition of the kittens he told her that he would refund the cost of the kittens to her and she could keep them or she could return the kittens and still receive a refundShe told him that she was not interested in a refund or returning the kittens to the store.Our store is inspected twice a year by the PA Department of Agriculture and has always passed inspections with no problemsWe have records of each inspection to prove that as wellWe have worked with the HSUS (Humane Society of the United States) for an adoption event and currently work with two rescues to help them adopt animals that they have run out of space forOne rescue is the [redacted] in Bowling Green, KY and the other is [redacted] in PAWe also have customers whose cat will have kittens and they surrender them to the store when they reach weeks old, we inspect the surrendered kittens for fleas and ear mites but sometimes the animal is not infested with them and it can be harder to see when there is only a fewUnfortunately sometimes we can miss fleas or ear mites but the owner has always done something to make each situation right with the customerIn the last years since new ownership took over we have turned the reputation of the store around in a positive wayOur staff is friendly and caring and the animals are always the number one priorityThey take pride in knowing they give the animals the best care that they can and making sure that when adopting a pet out they make sure that they are a good fit for that certain animalI have included copies of both receipts and our latest inspection sheetWe look forward to this matter getting resolved in a fair manner for all involvedThank you for your time.Sincerely,Dan MManager of Arts Animals

August 24, 2017To whom it may concern:It is always unfortunate to hear that a customer is unhappyIn regards to the matter of ID #***, the customer was told by the owner that one of the kittens did have an eye issue and because of that she received that kitten at a discounted price of $
from the price that was $with the agreement that the vet bills would be covered by the customerIn the complaint that was mailed to us the customer admits that the owner made her aware that the cat had an eye condition, at that point it was her decision to take the cat as it wasIt was written on her receipt and she in fact signed it on the bottom of the receipt, she claims that it was put on the receipt after she signed, but it will be on the yellow carbon copy that was given to her along with a coupon for discounted shots and spay/neuter at *** *** *** in Sharon Hill, PAAll of our kittens were examined by a vet tech and were diagnosed with an eye infection in which she got us a bottle of eye drops from her work so we could start treating themWe were not aware that the one kitten had a permanent eye condition before being notified by the customerInitially the customers' husband was supposed to come to the store on Saturday August when the condition was discovered but he did not show upWhen the customer called and spoke with the owner about the condition of the kittens he told her that he would refund the cost of the kittens to her and she could keep them or she could return the kittens and still receive a refundShe told him that she was not interested in a refund or returning the kittens to the store.Our store is inspected twice a year by the PA Department of Agriculture and has always passed inspections with no problemsWe have records of each inspection to prove that as wellWe have worked with the HSUS (Humane Society of the United States) for an adoption event and currently work with two rescues to help them adopt animals that they have run out of space forOne rescue is the *** *** *** *** in Bowling Green, KY and the other is *** *** *** *** in PAWe also have customers whose cat will have kittens and they surrender them to the store when they reach weeks old, we inspect the surrendered kittens for fleas and ear mites but sometimes the animal is not infested with them and it can be harder to see when there is only a fewUnfortunately sometimes we can miss fleas or ear mites but the owner has always done something to make each situation right with the customerIn the last years since new ownership took over we have turned the reputation of the store around in a positive wayOur staff is friendly and caring and the animals are always the number one priorityThey take pride in knowing they give the animals the best care that they can and making sure that when adopting a pet out they make sure that they are a good fit for that certain animalI have included copies of both receipts and our latest inspection sheetWe look forward to this matter getting resolved in a fair manner for all involvedThank you for your time.Sincerely,Dan MManager of Arts Animals

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will bring my vet receipts so they can see how sick these cats were Regards,
*** ***

September 19, 2017To whom it may concern:In response to the new letter received about complaint ID #*** would like to state that I was present when the customer purchased the kittens from the store and the owner told the customer that we were aware that there was an issue with the one cat's eye and we believed it was an eye cold because that's what we were told by a vet techBecause of the issue with the eye the owner discounted the price of that kitten from $to $since the customer would need to get eye medicineAll of the kittens that are surrendered to us that we sell all get written up the same way that they are sold as is and we are not responsible for any vet billsAlso, personally wrote the receipt for the sale of the kittens and I know for a fact that I wrote that they were aware that the cat needed eye medicine before the customer signed itWe have had similar situations that someone will take an animal with an issue but we always write it up the same way, it has been that way since the old owner was here over years agoIt is unfortunate to find out that it was something more severe and we are saddened to hear it, but the owner of the store did not scam her and he did not rush her out of the Store, she in fact shopped for a few other items for the kittens before paying and leavingI was not present when the owner spoke to the customer on the phone and offered her money back but he has told me that he would refund the cost of the cats to the customer which is $including the taxWe still have not seen any copies of vet bills showing what the kittens were sick fromThey showed no signs of illness while in the store for a month other than one cat's eye that was discussed before taking them homeI know at this point this has been a lot of he said/she said but the owner would still like to offer the refund of $back to her, she will just need to come to the store with her receipts.Thank you,Dan MManager of Art's Animals

From: Date: Thu, Aug 24, at 1:PMSubject: Complaint ID #***To: ***@myRevdex.com.orgHello, My name is Dan M*** and I am the manager of Art's Animals in Holmes, PA. I am writing this email to inform you that the customer *** *** returned her
kitten and was given a full refund. She is satisfied that she got her money back and the matter is settled. If you have any questions regarding this matter you can reach me at this email or call me at ###-###-####. Thank you and have a great day!