Art's Custom Cabinets, Inc.

I ordered custom cabinets five years ago, during my remodel of the houseI asked if they could paint the cabinets and give it a finish that was similar to what Lowe's hadI even gave them a sampleI was told they couldThey did not bake the painted cabinet parts, like Lowe's doesThe cabinets started chipping immediatelyI had them come back to see what could be doneThey said they did not have the equipment to bake the cabinets like lowe's did and there was nothing they could doSo, I insisted they install edge protectorsThey didSince, then the paint has been chipping a lotI had Loew's and a professional painter come to see how the problem could be fixedI was told that the problem is due to not having prepped the wood before painting itThey never applied a coat of primer to make sure the paint stuckThat is why the paint keeps chippingAlso, Lowe's stated that no cabinet maker in CA would be able to bake the painted cabinets in a manner they doSo, right from the

Initial Business Response /* (1000, 5, 2016/05/25) */
First off we're sorry to hear of her dissatisfaction with her choices, especially since we were under the assumption that everything was fineAfter all, we were offered another job by this customer after these cabinets were completed, which was
June of As for the job in question, according to the contractor she hired, we did what she asked forWe let them know before we even began the job that we don't bake our finishes and that they needed to look into getting an outside painter to do the finishing using automotive paintThey chose to have us get as close as we could to what she was looking forThat was their decision
We installed edge protectors after she requested them as she statedWe did so without question as to what caused the damage to the cabinetsThis has been the only time a homeowner has ever asked for them and/or needed them, but we did it anyway at no cost to the customer
As for prepping the wood before painting, we always have and always will apply primer to our cabinets before we paintWe even offered the customer vinyl wrapped doors and drawer fronts from an alternative supplier that would be more suitable for painted cabinets, which most customers opt forThis offer was turned down by the customer as they claimed it was not within their budget
A refund is not deserved in this instance as this customer was given ample notice, opportunity and options before, during and after the cabinets were completed
It appears to me the customer finally wants to take our advice on getting an outside painter to do the job but wants us to pay for it as their budget was used upI'm sorry but we will not be held responsible for a customer changing their mind after the job has been done
Initial Consumer Rebuttal /* (3000, 7, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly protest: I will answer to each one of their arguments or allegations:
I am not dissatisfied with my choices, I am dissatisfied with the quality of their workThe only choice I am dissatisfied with is the selection of my cabinet maker
2.We had them do another job for us within month of the completion of the first jobIt was too early to tell that they did not deserve our 2nd order
I was not informed that they could not bake the cabinets like Lowe's did until after they started installing themWhen I noticed they were not comparable to the sample I gave them I asked asked Ed about itI was told, "we do not have the baking capacity but these are also good qualilty, you can wipe down and clean them (which was my main need)
They never mentioned automotive paintI think they took the idea and language from my complaint and used it to misrepresent the facts.No other painter was suggested, either.They were too eager to take my order
They installed the edge covers upon my request and for the first time in their business history: They are probably right about this, since they never had to make painted cabinets beforeFor painting to come out smooth they have used very soft wood like MDFOr they did not sand off the wood and prime it to make the paint stickAgain, they never did painted cabinets before, so they had no experience
Soft wood chipped off easily so it started dentingI had to request and literally beg until they installed the edge protectors.I believe they realized that they were getting off easy by installing the protectors
Another proof of no primer is that one time water damage under the sink and the paint is literally chipping offIf the paint job was done properly water damage would look different but not chip off completely
8.I have yet to bring up the inferior quality Lazy Suzan they have installedIt has plastic shelves that cannot bear much weightThey drag the central pole down making it difficult to open and close the Lazy Suzan easilyI had to call Ed a few times to come and adjust the installationBut since that was not the problem, he could never fix itI stopped calling
I am willing to: have them pay for the painting from the painter of my choice, instead of a refund, plus the reinstallation of a functional Lazy Suzan
Final Business Response /* (4000, 13, 2016/07/06) */
Get a quote of what it would cost to refinish the cabinets from a painter that you trustAfter you get your estimate, we'll schedule a painter to get with you and give you another quoteAfter these quotes both come in, we'll look at them, make sure both painters are quoting what you're asking for then we can figure out, before they actually do the job, how much we'll be able to assist
Like we said before, we won't pay for the entire refinishAfter we see what the job will actually cost we'll be able to figure where we can help
Final Consumer Response /* (2000, 15, 2016/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
OkWe will find someoneLet me know when your person is able to come