Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will address the response directly point by point and as well give additional insight and rational to further explain my original complaintAs per the response dated 11/23/from Ace Executive search, I will address in order of their documentInitially however, I will state that even in the name of the company, [redacted] profile and titling and the documents that were provided, each and everyone of those indicate in some fashion and surely imply Executive search or job search or referralsThe major part of my complaint is that none of that occurred with any integrity or professional skill at all and in fact in her first sentence of her reply indicates job search to be one of two pieces (50%) of the value she provides With regard to her responsesI will start again with sentence number oneShe indicates that career and job search service is what she doesI have agreed that career service ( resume writing and interview preparation and follow up) were doneI also have previously eluded to the fact that before I ever contracted with Ace and ***, I actually walked away from them due to being unsure of the serviceAt that time I expressed concern of paying fees for no apparent hard resultsWhen I returned to Ace to reconsider , we met at her office and specifically discussed referrals and what I believed I needed the most assistance withIt was at that meeting that I agreed to the service which I believed I would receiveSpecifically stating the uncovering of the unadvertised job market and those referrals and contacts [redacted] also made it clear that my resume should be reworked and to review and recommend updates to my Linkedin I was fine with all of that , however, not to lose sight of the major topic of referrals to that unpublished and referrals avenue Secondly, she asserts that I was on the cusp of job offersI flatly deny that , and therefore it truly tells me how out of touch she truly has been with me and that she is concocting answers solely to justify her lack of effort and results First of all, any offers that possibly might have been there were not from her efforts, in fact not one single application , interview or discussion with a potential employer came from anything she provided, as she has provided not a single contactSecondly, the two positions she is referring to never got beyond the obligatory phone interviewThe only discussion we had beyond that is that if an offer would come , would she be available to speak with for salary negotiation proposes Again, the two positions she eludes to as "on the Cusp of an offer" never advanced beyond a phone interviewFor her to make any other assertion is both and unethicalShe was not involved in either of those discussions with the companiesGoing forward with her allegation to meet or speak by phone , while she did offer this, there is no quality reason for that to happenFor her to spend more time meeting, so that she can only have a documented file of time is both not serving me well and provides nothing but an unethical method to her businessI sent her a letter with a specific request to resolve this and not go further, she chose completely ignore that and propose "MEETING"I have already indicated that the meeting or Webex that she does was both unproductive and not a value, why would I continue to do that? Moreover it did not achieve any of the results I was desiringI find the offering to meet both disingenuous as well as just window dressing to actually achieving resultsWith regards to the last two sentences of the first paragraph , I will merely state that her documented chronology of times of Webex as well as phone calls does not justify lack of effort or results in providing legitimate and useful professional contacts , appointments and opportunitiesShe fails the test of providing this As to her assessment of "The Facts " I will say that are rather interesting in that in all of her material some of which she provided in her answer but also her [redacted] profile and as well her Twitter, she identifies herself as a career search entity as well as a [redacted] Expert/teacherShe states that [redacted] made a mistake and posted a new job to her profileI submit , if she is a [redacted] expert and teacher, would she not know how to remove misinformation on her profile? From a business correctness and integrity perspective, wouldn't you immediately address this issue if in fact it did occur? In fact it was more then hours before a public statement was posted by her , but NO removal of the posting Additionally , later in her "Facts" she states that a 60's year old woman is hardly going to relocate and embark on a new careerI find this statement prejudicial and flatout falseIf she is a [redacted] expert and more , then there is nothing to say that she could look for and pursue other positionsTo make the statement that common sense, as if to say I do not have any , would not let that happen I have merely entered a business relationship, I do not know her personally and would have no way to know what knowledge, further expertise or desires she may or may not haveMoreover, at that point, based on the lack of results and lack of progress she made with me , it would not be ANY stretch to think she could have taken a new job or careerI find her comments with regard to this particular topic, appallingHer only true response to me at that point was lets have a meeting , which I have derived no value from prior and will not continue to spend time doing I would like to address the referrals, interviews and opportunities topic There have never been even interview or opportunity which Ace/ [redacted] has sourced or providedEvery single phone interview , in person or contact I have had has been self sourcedI do not need to pay $to just continue to source my ownAdditionally, there have been two referrals that were provided however, I will submit these were merely professional courtesies and obligatory in nature, I will explainThe first one was a gentlemen who I met for coffee, which I paid forDuring that meeting he committed to working on my behalf and assisting me I immediately followed up with him with a thank you note and then gave him time to "go to work" To this day I have never received a follow up contact much less any results [redacted] was made aware of this on multiple occasions and also attempted to follow up with himShe too was unsuccessful in receiving email responses or return phone callsAfter multiple attempts on her part to reach him , she had a per chance contact with him in which he apologized stated he would reach out , but to date has notAdditionally, he invited her and I to join him for his regular cigar/business clubOf course this is not free and would only further require more out of pocket expenseThis was done merely, in my opinion , as a obligatory gesture and lacked all sincerity to truly help meIn fact would cost me money with no implied results [redacted] is asserting that this is a legit and formidable referral and I entirely dispute that as they were not even willing to truly follow up with her let alone me The second person , also set a coffee meeting with me , which I paid forThis meeting was less then an hour and was specifically due to that persons not for profit BOD positions in addition to her career positionDuring the discussion it was brought to light that she would very soon be in a new career search and would not be able to be of much helpThe not for profit aspect , she flat out told me she did not know anyone that was able to helpI in fact had done my research before the meeting and had applied to a position available within that non profit, in order that I could provide that information during the meetingAfter the meeting I again sent a thank you to her and once again no follow up or contactIn fact [redacted] also attempted to contact her and was unsuccessfulAgain, I will assert this was a professional courtesy , in order that Ace / [redacted] can merely have a journal entry that she referred someoneThere is no anticipation of results from this and in fact the person stated she would not be able to helpDuring the coffee meeting, we did briefly discuss a networking group she attends and she did invite me to this groupOnce again , a situation where there will be more out of pocket expense to me , adding to the total cost I have already incurred and feel there has been no returnI find that both of these so called referrals were favors to her and were not even remotely sincere and in one case was told they could not help With regards to the Quickstart program as she likes to referItem number is referralsI will maintain that this is the single area which measures the success of all the other parts of the programAce/ [redacted] have provide nothing in this area of credible account The measure to any Career / Job Search is the ability to actually get in front of hiring managersAce has not provided even of those opportunities much less multiplesIt is very clear by her statement of misunderstanding that there is no intention of doing this either, much less obtaining placement or actual interviewsYet it is very clear within that document as well as ALL of the other materials she provides and her profiles, titles and "expertise" that those are functions and services that are providedIt is these reasons and justification that I have asked for a 50% return of the feesI fully acknowledged that there has been some work that was doneHad I known upfront that the only role Ace would play would be to adjust ( not write) my resume, conduct phone meetings to review only MY efforts, I would never have agreed to this relationshipFor the services of a resume review and these webex meetings I feel that $( half of the total fee) is very fair and even excessive, but will agree to that numberIn conclusion, Ace has not provided all and arguably the most important service, that being the contacts of the unadvertised marketplace and professional contactsWhile I agree that some services have been provided, they truly are not worth half of the fee to me but I will agree to settling at that number, $In addition, the fiasco regarding the new career for [redacted] is one which was handled with a lack of business integrity or business ethicsIf she is an expert at [redacted] and there is a mistake she should then know and correct this flat outThe lack of removal of that posting , while knowing that it was affecting her business indicates to me that something is askewDuring that whole time many people are congratulating her on her new positionAgain, her expertise was then not used very well and then calls into question her true abilities and/or attention to detail , which further gives cause to question her ability to provide me with the COMPLETE service I expected to obtain I continue to call for us to split the difference on this issue and for ACE to provide me with $1370, representing half of the feeThey arguably did half a job , but yet can show absolutely no tangible results from their effortsIn fact, if the fine tuning of my resume was a major accomplishment and yet I still have struggled to get interviews , then one could even question the quality of the work completedThis further is a reason that a 50% refund is in order Without legitimate justification of why meeting would be valuable , I do not consider this offer by [redacted] as seriousThis entire issue can be resolved and no further action taken with the above requested settlementI have only requested half due to the fact that I acknowledge that some effort and time has been spent , without regard to measured results or qualityFor the purpose of settling , I am not factoring those issues into the amountI will not agree to anything less then this amount and fully assert that ACE and [redacted] has not acted with Business Ethics or integrity as your agreement with the Revdex.com requiresFurthermore, using facts which are only marginally correct but with no measurement of results demonstrates lack of valuesI stand by my requests and anticipate that we will be able to settle this matter very soon Regards, [redacted]
Due to client and company holding widely differing perceptions of their business agreement, which appeared to be irreconcilable, and to avoid the further investment of time and resources in this matter; client and company agreed to a partial refund which was processed on December 4, 2014.Respectfully,*** * ***
Client has been provided with a detailed accounting of all services provided which are in accord with his signed agreements, including documentation regarding phone, email, text, virtual and in-person communications that controvert client’s erroneous assertions of time-lines, service delivery and
communications.Client call and email about an issue on 11/11/that precipitated his complaint were documented to have been responded to in less than minutesA company representative has offered to meet and/or talk with client via phone several times between 11/11/and last week, offering four different dates and timesClient has refused all offers to meet and or talk about his complaint and any resolution.Even though services contracted for were provided and no refund is due, the company offered client a “goodwill” refund of $500.00, which client refused on November 24, ACE Executive Careers, LLC is agreeable to participate in and abide by the results of the Revdex.com arbitration process with this client, and welcomes the opportunity for an impartial evaluation of the facts in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will address the response directly point by point and as well give additional insight and rational to further explain my original complaint. As per the response dated 11/23/2014 from Ace Executive search, I will address in order of their document. Initially however, I will state that even in the name of the company, [redacted] profile and titling and the documents that were provided, each and everyone of those indicate in some fashion and surely imply Executive search or job search or referrals. The major part of my complaint is that none of that occurred with any integrity or professional skill at all and in fact in her first sentence of her reply indicates job search to be one of two pieces (50%) of the value she provides.
With regard to her responses. I will start again with sentence number one. She indicates that career and job search service is what she does. I have agreed that career service ( resume writing and interview preparation and follow up) were done. I also have previously eluded to the fact that before I ever contracted with Ace and [redacted], I actually walked away from them due to being unsure of the service. At that time I expressed concern of paying fees for no apparent hard results. When I returned to Ace to reconsider , we met at her office and specifically discussed referrals and what I believed I needed the most assistance with. It was at that meeting that I agreed to the service which I believed I would receive. Specifically stating the uncovering of the unadvertised job market and those referrals and contacts. [redacted] also made it clear that my resume should be reworked and to review and recommend updates to my Linkedin. I was fine with all of that , however, not to lose sight of the major topic of referrals to that unpublished and referrals avenue.
Secondly, she asserts that I was on the cusp of job offers. I flatly deny that , and therefore it truly tells me how out of touch she truly has been with me and that she is concocting answers solely to justify her lack of effort and results. First of all, any offers that possibly might have been there were not from her efforts, in fact not one single application , interview or discussion with a potential employer came from anything she provided, as she has provided not a single contact. Secondly, the two positions she is referring to never got beyond the obligatory phone interview. The only discussion we had beyond that is that if an offer would come , would she be available to speak with for salary negotiation proposes. Again, the two positions she eludes to as "on the Cusp of an offer" never advanced beyond a phone interview. For her to make any other assertion is both false and unethical. She was not involved in either of those discussions with the companies. Going forward with her allegation to meet or speak by phone , while she did offer this, there is no quality reason for that to happen. For her to spend more time meeting, so that she can only have a documented file of time is both not serving me well and provides nothing but an unethical method to her business. I sent her a letter with a specific request to resolve this and not go further, she chose completely ignore that and propose "MEETING". I have already indicated that the meeting or Webex that she does was both unproductive and not a value, why would I continue to do that? Moreover it did not achieve any of the results I was desiring. I find the offering to meet both disingenuous as well as just window dressing to actually achieving results. With regards to the last two sentences of the first paragraph , I will merely state that her documented chronology of times of Webex as well as phone calls does not justify lack of effort or results in providing legitimate and useful professional contacts , appointments and opportunities. She fails the test of providing this.
As to her assessment of "The Facts " I will say that are rather interesting in that in all of her material some of which she provided in her answer but also her [redacted] profile and as well her Twitter, she identifies herself as a career search entity as well as a [redacted] Expert/teacher. She states that [redacted] made a mistake and posted a new job to her profile. I submit , if she is a [redacted] expert and teacher, would she not know how to remove misinformation on her profile? From a business correctness and integrity perspective, wouldn't you immediately address this issue if in fact it did occur? In fact it was more then 5 hours before a public statement was posted by her , but NO removal of the posting. Additionally , later in her "Facts" she states that a 60's year old woman is hardly going to relocate and embark on a new career. I find this statement prejudicial and flatout false. If she is a [redacted] expert and more , then there is nothing to say that she could look for and pursue other positions. To make the statement that common sense, as if to say I do not have any , would not let that happen. I have merely entered a business relationship, I do not know her personally and would have no way to know what knowledge, further expertise or desires she may or may not have. Moreover, at that point, based on the lack of results and lack of progress she made with me , it would not be ANY stretch to think she could have taken a new job or career. I find her comments with regard to this particular topic, appalling. Her only true response to me at that point was lets have a meeting , which I have derived no value from prior and will not continue to spend time doing.
I would like to address the referrals, interviews and opportunities topic. There have never been even 1 interview or opportunity which Ace/[redacted] has sourced or provided. Every single phone interview , in person or contact I have had has been self sourced. I do not need to pay $2750 to just continue to source my own. Additionally, there have been two referrals that were provided however, I will submit these were merely professional courtesies and obligatory in nature, I will explain. The first one was a gentlemen who I met for coffee, which I paid for. During that meeting he committed to working on my behalf and assisting me . I immediately followed up with him with a thank you note and then gave him time to "go to work" . To this day I have never received a follow up contact much less any results. [redacted] was made aware of this on multiple occasions and also attempted to follow up with him. She too was unsuccessful in receiving email responses or return phone calls. After multiple attempts on her part to reach him , she had a per chance contact with him in which he apologized stated he would reach out , but to date has not. Additionally, he invited her and I to join him for his regular cigar/business club. Of course this is not free and would only further require more out of pocket expense. This was done merely, in my opinion , as a obligatory gesture and lacked all sincerity to truly help me. In fact would cost me money with no implied results. [redacted] is asserting that this is a legit and formidable referral and I entirely dispute that as they were not even willing to truly follow up with her let alone me. The second person , also set a coffee meeting with me , which I paid for. This meeting was less then an hour and was specifically due to that persons not for profit BOD positions in addition to her career position. During the discussion it was brought to light that she would very soon be in a new career search and would not be able to be of much help. The not for profit aspect , she flat out told me she did not know anyone that was able to help. I in fact had done my research before the meeting and had applied to a position available within that non profit, in order that I could provide that information during the meeting. After the meeting I again sent a thank you to her and once again no follow up or contact. In fact [redacted] also attempted to contact her and was unsuccessful. Again, I will assert this was a professional courtesy , in order that Ace / [redacted] can merely have a journal entry that she referred someone. There is no anticipation of results from this and in fact the person stated she would not be able to help. During the coffee meeting, we did briefly discuss a networking group she attends and she did invite me to this group. Once again , a situation where there will be more out of pocket expense to me , adding to the total cost I have already incurred and feel there has been no return. I find that both of these so called referrals were favors to her and were not even remotely sincere and in one case was told they could not help.
With regards to the Quickstart program as she likes to refer. Item number 4 is referrals. I will maintain that this is the single area which measures the success of all the other parts of the program. Ace/ [redacted] have provide nothing in this area of credible account. The measure to any Career / Job Search is the ability to actually get in front of hiring managers. Ace has not provided even 1 of those opportunities much less multiples. It is very clear by her statement of misunderstanding that there is no intention of doing this either, much less obtaining placement or actual interviews. Yet it is very clear within that document as well as ALL of the other materials she provides and her profiles, titles and "expertise" that those are functions and services that are provided. It is these reasons and justification that I have asked for a 50% return of the fees. I fully acknowledged that there has been some work that was done. Had I known upfront that the only role Ace would play would be to adjust ( not write) my resume, conduct phone meetings to review only MY efforts, I would never have agreed to this relationship. For the services of a resume review and these webex meetings I feel that $1370 ( half of the total fee) is very fair and even excessive, but will agree to that number.
In conclusion, Ace has not provided all and arguably the most important service, that being the contacts of the unadvertised marketplace and professional contacts. While I agree that some services have been provided, they truly are not worth half of the fee to me but I will agree to settling at that number, $1370. In addition, the fiasco regarding the new career for [redacted] is one which was handled with a lack of business integrity or business ethics. If she is an expert at [redacted] and there is a mistake she should then know and correct this flat out. The lack of removal of that posting , while knowing that it was affecting her business indicates to me that something is askew. During that whole time many people are congratulating her on her new position. Again, her expertise was then not used very well and then calls into question her true abilities and/or attention to detail , which further gives cause to question her ability to provide me with the COMPLETE service I expected to obtain. I continue to call for us to split the difference on this issue and for ACE to provide me with $1370, representing half of the fee. They arguably did half a job , but yet can show absolutely no tangible results from their efforts. In fact, if the fine tuning of my resume was a major accomplishment and yet I still have struggled to get interviews , then one could even question the quality of the work completed. This further is a reason that a 50% refund is in order. Without legitimate justification of why meeting would be valuable , I do not consider this offer by [redacted] as serious. This entire issue can be resolved and no further action taken with the above requested settlement. I have only requested half due to the fact that I acknowledge that some effort and time has been spent , without regard to measured results or quality. For the purpose of settling , I am not factoring those issues into the amount. I will not agree to anything less then this amount and fully assert that ACE and [redacted] has not acted with Business Ethics or integrity as your agreement with the Revdex.com requires. Furthermore, using facts which are only marginally correct but with no measurement of results demonstrates lack of values. I stand by my requests and anticipate that we will be able to settle this matter very soon.
Regards,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will address the response directly point by point and as well give additional insight and rational to further explain my original complaintAs per the response dated 11/23/from Ace Executive search, I will address in order of their documentInitially however, I will state that even in the name of the company, [redacted] profile and titling and the documents that were provided, each and everyone of those indicate in some fashion and surely imply Executive search or job search or referralsThe major part of my complaint is that none of that occurred with any integrity or professional skill at all and in fact in her first sentence of her reply indicates job search to be one of two pieces (50%) of the value she provides With regard to her responsesI will start again with sentence number oneShe indicates that career and job search service is what she doesI have agreed that career service ( resume writing and interview preparation and follow up) were doneI also have previously eluded to the fact that before I ever contracted with Ace and ***, I actually walked away from them due to being unsure of the serviceAt that time I expressed concern of paying fees for no apparent hard resultsWhen I returned to Ace to reconsider , we met at her office and specifically discussed referrals and what I believed I needed the most assistance withIt was at that meeting that I agreed to the service which I believed I would receiveSpecifically stating the uncovering of the unadvertised job market and those referrals and contacts [redacted] also made it clear that my resume should be reworked and to review and recommend updates to my Linkedin I was fine with all of that , however, not to lose sight of the major topic of referrals to that unpublished and referrals avenue Secondly, she asserts that I was on the cusp of job offersI flatly deny that , and therefore it truly tells me how out of touch she truly has been with me and that she is concocting answers solely to justify her lack of effort and results First of all, any offers that possibly might have been there were not from her efforts, in fact not one single application , interview or discussion with a potential employer came from anything she provided, as she has provided not a single contactSecondly, the two positions she is referring to never got beyond the obligatory phone interviewThe only discussion we had beyond that is that if an offer would come , would she be available to speak with for salary negotiation proposes Again, the two positions she eludes to as "on the Cusp of an offer" never advanced beyond a phone interviewFor her to make any other assertion is both and unethicalShe was not involved in either of those discussions with the companiesGoing forward with her allegation to meet or speak by phone , while she did offer this, there is no quality reason for that to happenFor her to spend more time meeting, so that she can only have a documented file of time is both not serving me well and provides nothing but an unethical method to her businessI sent her a letter with a specific request to resolve this and not go further, she chose completely ignore that and propose "MEETING"I have already indicated that the meeting or Webex that she does was both unproductive and not a value, why would I continue to do that? Moreover it did not achieve any of the results I was desiringI find the offering to meet both disingenuous as well as just window dressing to actually achieving resultsWith regards to the last two sentences of the first paragraph , I will merely state that her documented chronology of times of Webex as well as phone calls does not justify lack of effort or results in providing legitimate and useful professional contacts , appointments and opportunitiesShe fails the test of providing this As to her assessment of "The Facts " I will say that are rather interesting in that in all of her material some of which she provided in her answer but also her [redacted] profile and as well her Twitter, she identifies herself as a career search entity as well as a [redacted] Expert/teacherShe states that [redacted] made a mistake and posted a new job to her profileI submit , if she is a [redacted] expert and teacher, would she not know how to remove misinformation on her profile? From a business correctness and integrity perspective, wouldn't you immediately address this issue if in fact it did occur? In fact it was more then hours before a public statement was posted by her , but NO removal of the posting Additionally , later in her "Facts" she states that a 60's year old woman is hardly going to relocate and embark on a new careerI find this statement prejudicial and flatout falseIf she is a [redacted] expert and more , then there is nothing to say that she could look for and pursue other positionsTo make the statement that common sense, as if to say I do not have any , would not let that happen I have merely entered a business relationship, I do not know her personally and would have no way to know what knowledge, further expertise or desires she may or may not haveMoreover, at that point, based on the lack of results and lack of progress she made with me , it would not be ANY stretch to think she could have taken a new job or careerI find her comments with regard to this particular topic, appallingHer only true response to me at that point was lets have a meeting , which I have derived no value from prior and will not continue to spend time doing I would like to address the referrals, interviews and opportunities topic There have never been even interview or opportunity which Ace/ [redacted] has sourced or providedEvery single phone interview , in person or contact I have had has been self sourcedI do not need to pay $to just continue to source my ownAdditionally, there have been two referrals that were provided however, I will submit these were merely professional courtesies and obligatory in nature, I will explainThe first one was a gentlemen who I met for coffee, which I paid forDuring that meeting he committed to working on my behalf and assisting me I immediately followed up with him with a thank you note and then gave him time to "go to work" To this day I have never received a follow up contact much less any results [redacted] was made aware of this on multiple occasions and also attempted to follow up with himShe too was unsuccessful in receiving email responses or return phone callsAfter multiple attempts on her part to reach him , she had a per chance contact with him in which he apologized stated he would reach out , but to date has notAdditionally, he invited her and I to join him for his regular cigar/business clubOf course this is not free and would only further require more out of pocket expenseThis was done merely, in my opinion , as a obligatory gesture and lacked all sincerity to truly help meIn fact would cost me money with no implied results [redacted] is asserting that this is a legit and formidable referral and I entirely dispute that as they were not even willing to truly follow up with her let alone me The second person , also set a coffee meeting with me , which I paid forThis meeting was less then an hour and was specifically due to that persons not for profit BOD positions in addition to her career positionDuring the discussion it was brought to light that she would very soon be in a new career search and would not be able to be of much helpThe not for profit aspect , she flat out told me she did not know anyone that was able to helpI in fact had done my research before the meeting and had applied to a position available within that non profit, in order that I could provide that information during the meetingAfter the meeting I again sent a thank you to her and once again no follow up or contactIn fact [redacted] also attempted to contact her and was unsuccessfulAgain, I will assert this was a professional courtesy , in order that Ace / [redacted] can merely have a journal entry that she referred someoneThere is no anticipation of results from this and in fact the person stated she would not be able to helpDuring the coffee meeting, we did briefly discuss a networking group she attends and she did invite me to this groupOnce again , a situation where there will be more out of pocket expense to me , adding to the total cost I have already incurred and feel there has been no returnI find that both of these so called referrals were favors to her and were not even remotely sincere and in one case was told they could not help With regards to the Quickstart program as she likes to referItem number is referralsI will maintain that this is the single area which measures the success of all the other parts of the programAce/ [redacted] have provide nothing in this area of credible account The measure to any Career / Job Search is the ability to actually get in front of hiring managersAce has not provided even of those opportunities much less multiplesIt is very clear by her statement of misunderstanding that there is no intention of doing this either, much less obtaining placement or actual interviewsYet it is very clear within that document as well as ALL of the other materials she provides and her profiles, titles and "expertise" that those are functions and services that are providedIt is these reasons and justification that I have asked for a 50% return of the feesI fully acknowledged that there has been some work that was doneHad I known upfront that the only role Ace would play would be to adjust ( not write) my resume, conduct phone meetings to review only MY efforts, I would never have agreed to this relationshipFor the services of a resume review and these webex meetings I feel that $( half of the total fee) is very fair and even excessive, but will agree to that numberIn conclusion, Ace has not provided all and arguably the most important service, that being the contacts of the unadvertised marketplace and professional contactsWhile I agree that some services have been provided, they truly are not worth half of the fee to me but I will agree to settling at that number, $In addition, the fiasco regarding the new career for [redacted] is one which was handled with a lack of business integrity or business ethicsIf she is an expert at [redacted] and there is a mistake she should then know and correct this flat outThe lack of removal of that posting , while knowing that it was affecting her business indicates to me that something is askewDuring that whole time many people are congratulating her on her new positionAgain, her expertise was then not used very well and then calls into question her true abilities and/or attention to detail , which further gives cause to question her ability to provide me with the COMPLETE service I expected to obtain I continue to call for us to split the difference on this issue and for ACE to provide me with $1370, representing half of the feeThey arguably did half a job , but yet can show absolutely no tangible results from their effortsIn fact, if the fine tuning of my resume was a major accomplishment and yet I still have struggled to get interviews , then one could even question the quality of the work completedThis further is a reason that a 50% refund is in order Without legitimate justification of why meeting would be valuable , I do not consider this offer by [redacted] as seriousThis entire issue can be resolved and no further action taken with the above requested settlementI have only requested half due to the fact that I acknowledge that some effort and time has been spent , without regard to measured results or qualityFor the purpose of settling , I am not factoring those issues into the amountI will not agree to anything less then this amount and fully assert that ACE and [redacted] has not acted with Business Ethics or integrity as your agreement with the Revdex.com requiresFurthermore, using facts which are only marginally correct but with no measurement of results demonstrates lack of valuesI stand by my requests and anticipate that we will be able to settle this matter very soon Regards, [redacted]
Due to client and company holding widely differing perceptions of their business agreement, which appeared to be irreconcilable, and to avoid the further investment of time and resources in this matter; client and company agreed to a partial refund which was processed on December 4, 2014.Respectfully,*** * ***
Client has been provided with a detailed accounting of all services provided which are in accord with his signed agreements, including documentation regarding phone, email, text, virtual and in-person communications that controvert client’s erroneous assertions of time-lines, service delivery and
communications.Client call and email about an issue on 11/11/that precipitated his complaint were documented to have been responded to in less than minutesA company representative has offered to meet and/or talk with client via phone several times between 11/11/and last week, offering four different dates and timesClient has refused all offers to meet and or talk about his complaint and any resolution.Even though services contracted for were provided and no refund is due, the company offered client a “goodwill” refund of $500.00, which client refused on November 24, ACE Executive Careers, LLC is agreeable to participate in and abide by the results of the Revdex.com arbitration process with this client, and welcomes the opportunity for an impartial evaluation of the facts in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will address the response directly point by point and as well give additional insight and rational to further explain my original complaint. As per the response dated 11/23/2014 from Ace Executive search, I will address in order of their document. Initially however, I will state that even in the name of the company, [redacted] profile and titling and the documents that were provided, each and everyone of those indicate in some fashion and surely imply Executive search or job search or referrals. The major part of my complaint is that none of that occurred with any integrity or professional skill at all and in fact in her first sentence of her reply indicates job search to be one of two pieces (50%) of the value she provides.
With regard to her responses. I will start again with sentence number one. She indicates that career and job search service is what she does. I have agreed that career service ( resume writing and interview preparation and follow up) were done. I also have previously eluded to the fact that before I ever contracted with Ace and [redacted], I actually walked away from them due to being unsure of the service. At that time I expressed concern of paying fees for no apparent hard results. When I returned to Ace to reconsider , we met at her office and specifically discussed referrals and what I believed I needed the most assistance with. It was at that meeting that I agreed to the service which I believed I would receive. Specifically stating the uncovering of the unadvertised job market and those referrals and contacts. [redacted] also made it clear that my resume should be reworked and to review and recommend updates to my Linkedin. I was fine with all of that , however, not to lose sight of the major topic of referrals to that unpublished and referrals avenue.
Secondly, she asserts that I was on the cusp of job offers. I flatly deny that , and therefore it truly tells me how out of touch she truly has been with me and that she is concocting answers solely to justify her lack of effort and results. First of all, any offers that possibly might have been there were not from her efforts, in fact not one single application , interview or discussion with a potential employer came from anything she provided, as she has provided not a single contact. Secondly, the two positions she is referring to never got beyond the obligatory phone interview. The only discussion we had beyond that is that if an offer would come , would she be available to speak with for salary negotiation proposes. Again, the two positions she eludes to as "on the Cusp of an offer" never advanced beyond a phone interview. For her to make any other assertion is both false and unethical. She was not involved in either of those discussions with the companies. Going forward with her allegation to meet or speak by phone , while she did offer this, there is no quality reason for that to happen. For her to spend more time meeting, so that she can only have a documented file of time is both not serving me well and provides nothing but an unethical method to her business. I sent her a letter with a specific request to resolve this and not go further, she chose completely ignore that and propose "MEETING". I have already indicated that the meeting or Webex that she does was both unproductive and not a value, why would I continue to do that? Moreover it did not achieve any of the results I was desiring. I find the offering to meet both disingenuous as well as just window dressing to actually achieving results. With regards to the last two sentences of the first paragraph , I will merely state that her documented chronology of times of Webex as well as phone calls does not justify lack of effort or results in providing legitimate and useful professional contacts , appointments and opportunities. She fails the test of providing this.
As to her assessment of "The Facts " I will say that are rather interesting in that in all of her material some of which she provided in her answer but also her [redacted] profile and as well her Twitter, she identifies herself as a career search entity as well as a [redacted] Expert/teacher. She states that [redacted] made a mistake and posted a new job to her profile. I submit , if she is a [redacted] expert and teacher, would she not know how to remove misinformation on her profile? From a business correctness and integrity perspective, wouldn't you immediately address this issue if in fact it did occur? In fact it was more then 5 hours before a public statement was posted by her , but NO removal of the posting. Additionally , later in her "Facts" she states that a 60's year old woman is hardly going to relocate and embark on a new career. I find this statement prejudicial and flatout false. If she is a [redacted] expert and more , then there is nothing to say that she could look for and pursue other positions. To make the statement that common sense, as if to say I do not have any , would not let that happen. I have merely entered a business relationship, I do not know her personally and would have no way to know what knowledge, further expertise or desires she may or may not have. Moreover, at that point, based on the lack of results and lack of progress she made with me , it would not be ANY stretch to think she could have taken a new job or career. I find her comments with regard to this particular topic, appalling. Her only true response to me at that point was lets have a meeting , which I have derived no value from prior and will not continue to spend time doing.
I would like to address the referrals, interviews and opportunities topic. There have never been even 1 interview or opportunity which Ace/[redacted] has sourced or provided. Every single phone interview , in person or contact I have had has been self sourced. I do not need to pay $2750 to just continue to source my own. Additionally, there have been two referrals that were provided however, I will submit these were merely professional courtesies and obligatory in nature, I will explain. The first one was a gentlemen who I met for coffee, which I paid for. During that meeting he committed to working on my behalf and assisting me . I immediately followed up with him with a thank you note and then gave him time to "go to work" . To this day I have never received a follow up contact much less any results. [redacted] was made aware of this on multiple occasions and also attempted to follow up with him. She too was unsuccessful in receiving email responses or return phone calls. After multiple attempts on her part to reach him , she had a per chance contact with him in which he apologized stated he would reach out , but to date has not. Additionally, he invited her and I to join him for his regular cigar/business club. Of course this is not free and would only further require more out of pocket expense. This was done merely, in my opinion , as a obligatory gesture and lacked all sincerity to truly help me. In fact would cost me money with no implied results. [redacted] is asserting that this is a legit and formidable referral and I entirely dispute that as they were not even willing to truly follow up with her let alone me. The second person , also set a coffee meeting with me , which I paid for. This meeting was less then an hour and was specifically due to that persons not for profit BOD positions in addition to her career position. During the discussion it was brought to light that she would very soon be in a new career search and would not be able to be of much help. The not for profit aspect , she flat out told me she did not know anyone that was able to help. I in fact had done my research before the meeting and had applied to a position available within that non profit, in order that I could provide that information during the meeting. After the meeting I again sent a thank you to her and once again no follow up or contact. In fact [redacted] also attempted to contact her and was unsuccessful. Again, I will assert this was a professional courtesy , in order that Ace / [redacted] can merely have a journal entry that she referred someone. There is no anticipation of results from this and in fact the person stated she would not be able to help. During the coffee meeting, we did briefly discuss a networking group she attends and she did invite me to this group. Once again , a situation where there will be more out of pocket expense to me , adding to the total cost I have already incurred and feel there has been no return. I find that both of these so called referrals were favors to her and were not even remotely sincere and in one case was told they could not help.
With regards to the Quickstart program as she likes to refer. Item number 4 is referrals. I will maintain that this is the single area which measures the success of all the other parts of the program. Ace/ [redacted] have provide nothing in this area of credible account. The measure to any Career / Job Search is the ability to actually get in front of hiring managers. Ace has not provided even 1 of those opportunities much less multiples. It is very clear by her statement of misunderstanding that there is no intention of doing this either, much less obtaining placement or actual interviews. Yet it is very clear within that document as well as ALL of the other materials she provides and her profiles, titles and "expertise" that those are functions and services that are provided. It is these reasons and justification that I have asked for a 50% return of the fees. I fully acknowledged that there has been some work that was done. Had I known upfront that the only role Ace would play would be to adjust ( not write) my resume, conduct phone meetings to review only MY efforts, I would never have agreed to this relationship. For the services of a resume review and these webex meetings I feel that $1370 ( half of the total fee) is very fair and even excessive, but will agree to that number.
In conclusion, Ace has not provided all and arguably the most important service, that being the contacts of the unadvertised marketplace and professional contacts. While I agree that some services have been provided, they truly are not worth half of the fee to me but I will agree to settling at that number, $1370. In addition, the fiasco regarding the new career for [redacted] is one which was handled with a lack of business integrity or business ethics. If she is an expert at [redacted] and there is a mistake she should then know and correct this flat out. The lack of removal of that posting , while knowing that it was affecting her business indicates to me that something is askew. During that whole time many people are congratulating her on her new position. Again, her expertise was then not used very well and then calls into question her true abilities and/or attention to detail , which further gives cause to question her ability to provide me with the COMPLETE service I expected to obtain. I continue to call for us to split the difference on this issue and for ACE to provide me with $1370, representing half of the fee. They arguably did half a job , but yet can show absolutely no tangible results from their efforts. In fact, if the fine tuning of my resume was a major accomplishment and yet I still have struggled to get interviews , then one could even question the quality of the work completed. This further is a reason that a 50% refund is in order. Without legitimate justification of why meeting would be valuable , I do not consider this offer by [redacted] as serious. This entire issue can be resolved and no further action taken with the above requested settlement. I have only requested half due to the fact that I acknowledge that some effort and time has been spent , without regard to measured results or quality. For the purpose of settling , I am not factoring those issues into the amount. I will not agree to anything less then this amount and fully assert that ACE and [redacted] has not acted with Business Ethics or integrity as your agreement with the Revdex.com requires. Furthermore, using facts which are only marginally correct but with no measurement of results demonstrates lack of values. I stand by my requests and anticipate that we will be able to settle this matter very soon.
Regards,[redacted]