Artec Global Media Inc

Review: This letter is to complain about service I recently received from Artec Consulting Corp. My account number with Artec Consulting Corp. is [redacted]. On 10/15/14 [redacted] entered into an agreement with Artec Global Media and pre-paid $1,440 on invoice #[redacted] for advertiser to generate 80 leads. Since then the advertiser has failed to fulfill their agreement after several attempts to get the order filled. Additionally, Artec has failed to provide a refund after several request.I last contacted [redacted] (CEO) and [redacted] (Director) on February 18, 2015 via e-mail, and explained that the service was unsatisfactory. The last request was made on 2/18/15 for a refund of the remaining portion of the order in the amount of $1,026.00. I provided copies of prior request and responses to fulfill the order. Because of the continued failure to fulfill the order, a request for refund was made. Ample time has been given for Artec to resolve this complaint and they have failed to respond appropriately which has prompted me to file this complaint.Desired Settlement: I would appreciate your assistance in resolving my complaint. I would like to receive a full refund from Artec Consulting Corp. of the full cost of service in the amount of $1,440.00.