Revdex.com Associates,
I apologize
for the late response. I was not aware of this email until today, since it had
somehow ended up in my junk folder. It has come to my attention that there has
been a complaint against my service. I...
understand that my client would like a
refund for her service. I am more than willing to provide a full refund.
I would also like to explain in detail of the events
that took place. Before providing any treatments, I had explained to my client
that the [redacted] package we offer only covers the basic treatment for $99.00.
She decided to upgrade for an additional $80.00 to a 3D technique which she
liked more. After the procedure was done, she was very satisfied with the
service. I had also explained to her that the color of the eye brows varies
from person to person depending on the skin type and it takes about a month for
the tint of the eye brows to fade and settle in. She told me how much she liked the shape and
felt content with the outcome. Approximately three days after the service, I received
a message from her asking for a refund. I asked to her to give me a call so we
could personally discuss this matter. However, I never received a call from
her. If she had reached out to me, this issue would not have escalated to this
point. My number one priority is to always satisfy all of my clients. I do not wish to drag this any longer. I will
be more than happy to provide a full refund. Please let me know how to go about
submitting the payment. Please let me know if you have any other questions. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I disagree with some of the material facts presented in her response, she has agreed to the resolution I requested so I am satisfied.
Revdex.com Associates,
I apologize
for the late response. I was not aware of this email until today, since it had
somehow ended up in my junk folder. It has come to my attention that...
there has
been a complaint against my service. I understand that my client would like a
refund for her service. I am more than willing to provide a full refund.
I would also like to explain in detail of the events
that took place. Before providing any treatments, I had explained to my client
that the [redacted] package we offer only covers the basic treatment for $99.00.
She decided to upgrade for an additional $80.00 to a 3D technique which she
liked more. After the procedure was done, she was very satisfied with the
service. I had also explained to her that the color of the eye brows varies
from person to person depending on the skin type and it takes about a month for
the tint of the eye brows to fade and settle in. She told me how much she liked the shape and
felt content with the outcome. Approximately three days after the service, I received
a message from her asking for a refund. I asked to her to give me a call so we
could personally discuss this matter. However, I never received a call from
her. If she had reached out to me, this issue would not have escalated to this
point. My number one priority is to always satisfy all of my clients. I do not wish to drag this any longer. I will
be more than happy to provide a full refund. Please let me know how to go about
submitting the payment. Please let me know if you have any other questions. Thank you for your time.
Really bad service! And very unprofessional
Revdex.com Associates,
I apologize
for the late response. I was not aware of this email until today, since it had
somehow ended up in my junk folder. It has come to my attention that there has
been a complaint against my service. I...
understand that my client would like a
refund for her service. I am more than willing to provide a full refund.
I would also like to explain in detail of the events
that took place. Before providing any treatments, I had explained to my client
that the [redacted] package we offer only covers the basic treatment for $99.00.
She decided to upgrade for an additional $80.00 to a 3D technique which she
liked more. After the procedure was done, she was very satisfied with the
service. I had also explained to her that the color of the eye brows varies
from person to person depending on the skin type and it takes about a month for
the tint of the eye brows to fade and settle in. She told me how much she liked the shape and
felt content with the outcome. Approximately three days after the service, I received
a message from her asking for a refund. I asked to her to give me a call so we
could personally discuss this matter. However, I never received a call from
her. If she had reached out to me, this issue would not have escalated to this
point. My number one priority is to always satisfy all of my clients. I do not wish to drag this any longer. I will
be more than happy to provide a full refund. Please let me know how to go about
submitting the payment. Please let me know if you have any other questions. Thank you for your time.
Regards,
Sumiya Khan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I disagree with some of the material facts presented in her response, she has agreed to the resolution I requested so I am satisfied.
Revdex.com Associates,
I apologize
for the late response. I was not aware of this email until today, since it had
somehow ended up in my junk folder. It has come to my attention that...
there has
been a complaint against my service. I understand that my client would like a
refund for her service. I am more than willing to provide a full refund.
I would also like to explain in detail of the events
that took place. Before providing any treatments, I had explained to my client
that the [redacted] package we offer only covers the basic treatment for $99.00.
She decided to upgrade for an additional $80.00 to a 3D technique which she
liked more. After the procedure was done, she was very satisfied with the
service. I had also explained to her that the color of the eye brows varies
from person to person depending on the skin type and it takes about a month for
the tint of the eye brows to fade and settle in. She told me how much she liked the shape and
felt content with the outcome. Approximately three days after the service, I received
a message from her asking for a refund. I asked to her to give me a call so we
could personally discuss this matter. However, I never received a call from
her. If she had reached out to me, this issue would not have escalated to this
point. My number one priority is to always satisfy all of my clients. I do not wish to drag this any longer. I will
be more than happy to provide a full refund. Please let me know how to go about
submitting the payment. Please let me know if you have any other questions. Thank you for your time.
Regards,
Sumiya Khan