Artesia Cerritos Hearing Aid Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I wouldn't be having these difficulties with the transmission if the job was done rightI'm still upset since I paid a lot of money for these poor resultsI'm not gonna pay another penny or have this issue solved at courtIt's up to you guys if you want to come tow the car for repairs

Sent: Wednesday, February 17, 11:AM Subject:Complaint Response Business Response to a Complaint Complaint ID#: [redacted] Company Name: MrTransmission Company Contact: Josh Person Who Sent the Complaint: [redacted] Response: The initial tow is free with major repairs, after the repair it is the customers responsibility to bring the vehicle back for repairsTowing is not covered under the warrantyOn the evening of 2/we completed transmission repairs and installing an external transmission cooler and the customer picked up their vehicleThe following morning the customer contacted us and informed us that the transmission was leakingWith the repair being just barely completed we towed the vehicle in as a courtesy, at no chargeAfter the vehicle was received back at our location we found that one of the hoses for the external cooler was defective and wasn't able to hold the pressureWe replaced the hose and the customer was able to pick it up the same dayA few days later the customer called with concerns about the vehicle not startingAlex informed the customer that he could tow the vehicle in and if the problem was not transmission related that he would need to be reimbursed for the towWhen the vehicle arrived we had no trouble starting the vehicleWe double checked all our work to make sure everything was properly installed, no errors were foundAt that point Alex called the customer and asked for the customer to pick up their vehicle and reimburse what we paid the towing servicePlease note, as stated on the repair order, towing is not covered under the warrantyTo this day, we have not heard back from the customerAs far as we know, everything is working well and they haven't had any other issuesSent on: 2/17/11:56:AM

Sent: Tuesday, June 06, 9:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] [redacted] brought in the saab for repairs on February After checking the car we gave him a complete cost of repairs.At that time he agreed to repair the car for he made his first payment of on march 3rd We repaired the car and called him several times to pick it upOn march 24th miss Thomas called and said it was her carshe said that her and mr [redacted] brook up and she wanted to pick up her carWe said that was finemiss thomas has made payments in the last months.Company policy says that we do not release cars until the bill is paid in fullThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I accept most of the response except the business did not inform us of reimbursing them for the towIt was simply stated by Alex that he would send a towI was not informed that I was responsible for paying for the tow until MrTransmission finished checking my vehicle out for any issues related to it not starting.
Regards,
*** ***

Sent: Wednesday, April 20, 12:PM Subject: *** Customer: *** *** ID: *** Customer: *** *** To whom it may concern, Mr*** brought his vehicle to have his
transmission serviced. As part of the service the vehicle was put through a point inspection at no charge. During the inspection it was discovered that the vehicle had a delay in reverse, the fluid was varnished, and some metal debris in the pan. At that point the customer was advised that there was an internal failure inside the transmission that would require some form of a rebuild. The customer was informed that the charge to remove, disassemble and inspect the transmission was $The $covers all the labor to remove, disassemble and inspect the transmission, which goes towards the total repair of the vehicle but does not include the parts to rebuild the unitOnce we removed and inspected the transmission we called him back with the total cost of repairs he the declined to have it done at that time. The customer picked up the vehicle on 4/and told me he was having it towed to the dealership to be rebuilt. To our knowledge that is what he did Best regards, Joshua ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Tuesday, June 06, 2017 9:16 AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   [redacted] brought in the 2006 saab for repairs on February 14 2007. After checking the car we gave him a complete cost of repairs.At that time he agreed to...

repair the car for 2639.99. he made his first payment of 1300.00 on march 3rd 2017. We repaired the car and called him several times to pick it up. On march 24th  miss Thomas called and said it was her car. she said that her and mr. [redacted] brook up and she wanted to pick up her car. We said that was fine. miss thomas has made 4 payments in the last 3 months.Company policy says that we do not release cars until the bill is paid in full. Thank You

I am unaware with any issues with his car I have not received any e-mails. We always honer our warrenty's please bring us back the car and we will be happy to look at it. Our phone number is 713-455-1780. Our e-mail address is [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I wouldn't be having these difficulties with the transmission if the job was done right. I'm still upset since I paid a lot of money for these poor results. I'm not gonna pay another penny or have this issue solved at court. It's up to you guys if you want to come tow the car for repairs.

Sent: Wednesday, February 17, 2016 11:56 AM Subject:Complaint Response   Business Response to a Complaint Complaint ID#: [redacted] Company Name: Mr. Transmission Company Contact: Josh Person Who Sent the Complaint: [redacted] Response: The initial tow is free...

with major repairs, after the repair it is the customers responsibility to bring the vehicle back for repairs. Towing is not covered under the warranty. On the evening of 2/1 we completed transmission repairs and installing an external transmission cooler and the customer picked up their vehicle. The following morning the customer contacted us and informed us that the transmission was leaking. With the repair being just barely completed we towed the vehicle in as a courtesy, at no charge. After the vehicle was received back at our location we found that one of the hoses for the external cooler was defective and wasn't able to hold the pressure. We replaced the hose and the customer was able to pick it up the same day. A few days later the customer called with concerns about the vehicle not starting. Alex informed the customer that he could tow the vehicle in and if the problem was not transmission related that he would need to be reimbursed for the tow. When the vehicle arrived we had no trouble starting the vehicle. We double checked all our work to make sure everything was properly installed, no errors were found. At that point Alex called the customer and asked for the customer to pick up their vehicle and reimburse what we paid the towing service. Please note, as stated on the repair order, towing is not covered under the warranty. To this day, we have not heard back from the customer. As far as we know, everything is working well and they haven't had any other issues. Sent on: 2/17/2016 11:56:03 AM

Sorry you are having difficulties with the...

transmission.  We will be happy to repair it under the original warranty but it is your responsibility to get the vehicle back to us. If you would like, we can make towing arrangements for you and you can reimburse Mr. Transmission after the repairs are completed. If you have any further question or concerns you can call us at (713) 455-1780 or you can email us at our official email address [email protected]  Thank you